Erica Cary's guest appearances

Erica Cary

The Alldus Podcast - AI in Action

Culture, Comms & Cocktails

Cruising Altitude

Nicole Alvino

Nevin Raj

Evidation Health

Jared Laethem

Tim Kreienkamp

Marion Cornelia Schwarzler

Mark Ceely

Karen DiScala

Dennis Proppe

Gregory Garrett

Nils Lenke

Kristen Cronyn

Subbu Palaniappan

Jair Vercosa

Noel Nathan

OwlTail

This episode features an interview with Erica Cary, Vice President of Product and Services at Hilton.  Erica has more than 18 years of experience in technology, client relationship management, and business development.  At Hilton, she’s responsible for creating digital experiences for both employees and guests.  In this episode, she talks about creating a relevant experience for a diverse workforce, making inclusive ads, and personalizing the experience by providing choice.3 TakeawaysConsolidate platforms to minimize digital clutter.Drive mobile-first technology to team members.Streamline and automate employee operations as much as possible.Key Quotes“Hospitality is about being of service. I believe that Hilton receives all the accolades and recognition because first and foremost, we are providing our team members a great digital employee experience. I'm a true believer that a happy employee surely equals a happy guest.”“We had to manage expectations when we made a change to the technology. People are going to kick and scream for at least a good 90 days. But then it usually calms down and people accept the change and they move on. And then if you still have some fussing after that, there’s probably an enhancement that needs to be made to the technology itself or the process of how it's rolled out. It's not actually the platform that's causing the angst.”“If I’m watching a Hilton ad showing scenarios of people on vacation, if I can't see myself in that dreaming experience, it does not feel personalized. But if it includes different people of different colors, different ages, different genders, I'm inherently creating this more personalized experience in an inclusive manner."Thanks to our friendsThis episode of Cruising Altitude is brought to you by SocialChorus. SocialChorus is the creator of FirstUp, the platform that makes the digital employee experience work for every worker. FirstUp brings personalized information and systems access to every employee, everywhere.No matter whether they're wired, distributed, or on the front line. That's how we help Amazon, AB InBev, GSK, and many others stay agile and keep transforming. Learn more at socialchorus.comFind Erica on LinkedIn

This episode features an interview with Erica Cary, Vice President of Product and Services at Hilton.  Erica has more than 18 years of experience in technology, client relationship management, and business development.  At Hilton, she’s responsible for creating digital experiences for both employees and guests.  In this episode, she talks about creating a relevant experience for a diverse workforce, making inclusive ads, and personalizing the experience by providing choice.3 Takeaways<ul><li>Consolidate platforms to minimize digital clutter.</li><li>Drive mobile-first technology to team members.</li><li>Streamline and automate employee operations as much as possible.</li></ul>Key Quotes<ul><li>“Hospitality is about being of service. I believe that Hilton receives all the accolades and recognition because first and foremost, we are providing our team members a great digital employee experience. I'm a true believer that a happy employee surely equals a happy guest.”</li><li>“We had to manage expectations when we made a change to the technology. People are going to kick and scream for at least a good 90 days. But then it usually calms down and people accept the change and they move on. And then if you still have some fussing after that, there’s probably an enhancement that needs to be made to the technology itself or the process of how it's rolled out. It's not actually the platform that's causing the angst.”</li><li>“If I’m watching a Hilton ad showing scenarios of people on vacation, if I can't see myself in that dreaming experience, it does not feel personalized. But if it includes different people of different colors, different ages, different genders, I'm inherently creating this more personalized experience in an inclusive manner."</li></ul>Thanks to our friendsThis episode of Cruising Altitude is brought to you by SocialChorus. SocialChorus is the creator of FirstUp, the platform that makes the digital employee experience work for every worker. FirstUp brings personalized information and systems access to every employee, everywhere.No matter whether they're wired, distributed, or on the front line. That's how we help Amazon, AB InBev, GSK, and many others stay agile and keep transforming. Learn more at <a href="https://socialchorus.com/" rel="nofollow" target="_blank">socialchorus.com</a><a href="https://www.linkedin.com/in/ericacary/" rel="nofollow" target="_blank">Find Erica on LinkedIn</a>

See Yourself in the Customer Experience with Erica Cary, Vice President of Product and Services at Hilton

Today's guest is Erica Cary, VP of Product and Services at Hilton in Dallas, Texas. Erica is a highly accomplished leader responsible for the strategy, design, development, delivery and deployment of global workplace and marketplace technology solutions. She is well known for establishing and maintaining relationships with internal and external business partners and vendors to execute key strategic priorities. Erica is passionate about inspiring, mentoring and developing people as well as delivering services that are scalable and consistent with reusability in mind. In her current role, Erica is responsible for elevating the Team Member experience around the globe for Hilton through the power of data, technology, environment, insights and storytelling. She leads rapid expansion, innovation, integration and accelerated growth of digital capabilities to connect people, transform technology, and elevate the employee and guest experience. Erica also provides an oversight of HR Shared Services, providing Human Resources, Payroll and Technology services to support the global workforce. In the episode, Erica will tell you about: The interesting work she does at Hilton, Key learns during her career to date, Macro trends within the Human Resources and Hospitality sector, Use cases of how they introduced new innovation at Hilton, How ServiceNow is adding value to their services, Her key advice on starting your Digital Transformation journey and What the future holds for ServiceNow

Today's guest is Erica Cary, VP of Product and Services at <a href="https://www.hilton.com/en/corporate/" rel="noopener nofollow" target="_blank">Hilton</a> in Dallas, Texas. Erica is a highly accomplished leader responsible for the strategy, design, development, delivery and deployment of global workplace and marketplace technology solutions. She is well known for establishing and maintaining relationships with internal and external business partners and vendors to execute key strategic priorities. Erica is passionate about inspiring, mentoring and developing people as well as delivering services that are scalable and consistent with reusability in mind. In her current role, Erica is responsible for elevating the Team Member experience around the globe for Hilton through the power of data, technology, environment, insights and storytelling. She leads rapid expansion, innovation, integration and accelerated growth of digital capabilities to connect people, transform technology, and elevate the employee and guest experience. Erica also provides an oversight of HR Shared Services, providing Human Resources, Payroll and Technology services to support the global workforce. In the episode, Erica will tell you about: The interesting work she does at Hilton, Key learns during her career to date, Macro trends within the Human Resources and Hospitality sector, Use cases of how they introduced new innovation at Hilton, How ServiceNow is adding value to their services, Her key advice on starting your Digital Transformation journey and What the future holds for ServiceNow

ServiceNow Series E29: Erica Cary, VP of Product and Services at Hilton

Few are bigger fans of Hilton than me. And that's one of the reasons why it was special to get Erica Cary from Hilton on the podcast. We talked about how they are focused on using technology to enhance the Hilton employee experience. And it shows with them recently being named #1 on Fortune 100's Best Places to work list. Culture, Comms &amp; Cocktails is internal comms served straight up.

Few are bigger fans of Hilton than me. And that's one of the reasons why it was special to get Erica Cary from Hilton on the podcast. We talked about how they are focused on using technology to enhance the Hilton employee experience. And it shows with them recently being named #1 on Fortune 100's Best Places to work list. Culture, Comms &amp; Cocktails is internal comms served straight up.

Episode #25 - Erica Cary, Hilton