Keith Pearce
4 Podcast Episodes
S1E1 Driving Buy-in to Change with Keith Pearce
S1E1 Driving Buy-in to Change with Keith Pearce
What does it mean to communicate change effectively? How do you proactively balance different stakeholders' orientatio... Read more
9 Feb 2022
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21mins
How Does Empathy Impact CX? | Keith Pearce | Genesys | Part 3
How Does Empathy Impact CX? | Keith Pearce | Genesys | Part 3
In the third episode of the empathy in CX series, brought to you by our friends at Genesys, we chat with Keith Pearce, S... Read more
18 Aug 2020
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17mins
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136: Keith Pearce: That’s probably where I grew up the most
136: Keith Pearce: That’s probably where I grew up the most
Keith Pearce was a young manager working for a company that was in decline while living in Europe. He was given the corp... Read more
30 Aug 2017
•
26mins
Keith Pearce From Salesforce Talks About Your Most Competitive Differentiator Customer Service
Keith Pearce From Salesforce Talks About Your Most Competitive Differentiator Customer Service
What are the major trends that are evolving in customer service, what do you need to do to keep up, and why? Shep Hyken ... Read more
13 Mar 2017
•
35mins
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