Rosemary Agnew's guest appearances

Rosemary Agnew

Radio Ombudsman

Baroness Hale

Robert Francis

Liam Donaldson

Henrietta Hughes

Claire Murdoch

Sarah Barclay

Michael King

Jenna Brown

Rachel Power

Angela MacDonald

Rebecca Hilsenrath

David Behan

Scott Morrish

James Titcombe

Peter Tyndall

OwlTail

Rosemary Agnew, Scottish Public Services Ombudsman, tells Rob Behrens how a model complaints handling process can benefit individuals and public services as a whole. She also has advice for people starting out on their career in the Ombudsman sector.

Rosemary Agnew: The benefits of being a Complaints Standards Authority