Vijai Shankar's guest appearances

Vijai Shankar

Solving For CX

Conversations That Matter, a podcast from Uniphore

Dan Miller

Allison Smith

ROB SCOTT

Jeannie Walters

Jeanne Bliss

Annette Franz

Dan Gingiss

Shep Hyken

Jeff Toister

Brett King

John Chambers

Jacob Morgan

Mike Small

Lisa McLeod

Charles Dimov

OwlTail

After-call work is the work that call center employees must perform after each call, which ballparks at 2.5 minutes per call. Imagine how much the entire process would improve if we could reduce that by just 30 or 40% with more automation! In this episode, I interview Vijai Shankar, Vice President Product Marketing &amp; GTM at Uniphore, about the role of automation in after-call work. What we talked about:  The burden of after-call work How automation enhances agents and the customer experience Transcription engine and summarization — keys for future efficiency  Check out this resource we mentioned during the podcast:  Uniphore’s Buyer’s Guide: Choosing the Right Solution for Automating After-Call Work  Keep connected with Conversations that Matter at Apple Podcasts, Spotify, or our website. Listening on a desktop &amp; can’t see the links? Just search for Conversations That Matter in your favorite podcast player.

After-call work is the work that call center employees must perform after each call, which ballparks at 2.5 minutes per call. Imagine how much the entire process would improve if we could reduce that by just 30 or 40% with more automation! In this episode, I interview <a href="https://www.linkedin.com/in/vijaishankar/" rel="nofollow" target="_blank">Vijai Shankar</a>, Vice President Product Marketing &amp; GTM at <a href="https://www.uniphore.com/" rel="nofollow" target="_blank">Uniphore</a>, about the role of automation in after-call work. What we talked about: <ul> <li>The burden of after-call work</li> <li>How automation enhances agents and the customer experience</li> <li>Transcription engine and summarization — keys for future efficiency </li> </ul> Check out this resource we mentioned during the podcast: <ul> <li>Uniphore’s Buyer’s Guide: <a href="https://www.uniphore.com/insight/choosing-the-right-solution-for-automating-after-call-work/" rel="nofollow" target="_blank">Choosing the Right Solution for Automating After-Call Work</a> </li> </ul> Keep connected with Conversations that Matter at Apple Podcasts, Spotify, or our website. Listening on a desktop &amp; can’t see the links? Just search for Conversations That Matter in your favorite podcast player.

Improving After-Call Work w/ Automation featuring Vijai Shankar

"What you're really trying to do is optimize the buyer's journey." Vijai Shankar is head of product marketing at Xactly Corp, and is an executive with a proven track record in all facets of marketing including: product marketing, sales enablement, lead generation, press/analyst relations, evangelism and branding.

"What you're really trying to do is optimize the buyer's journey." Vijai Shankar is head of product marketing at Xactly Corp, and is an executive with a proven track record in all facets of marketing including: product marketing, sales enablement, lead generation, press/analyst relations, evangelism and branding.

Ep. 3 - Vijai Shankar: Transforming the Digital Customer Experience