Chase Abbott's guest appearances

Chase Abbott

AutoSuccess: The Podcast

Dealer News Today Podcasts

Lori Wittman

Dale Pollak

Kevin Lesage

Mark Vickery

Michael LaMotta

Steve Zabawa

Chris Lee

Jeff Bezos

Bernie Moreno

Tom Hopkins

Nathan Fox

Michael Thomas

Matt Brown

Tom Johnson

Brian Kelly

OwlTail

Eighty percent of automotive salespeople turn over each year on average. “Does it really have to be like that?” asks Chase Abbott, VP of Sales at Cox Automotive (and today’s guest on the DNT Podcast). Chase joins Derek D to discuss his conversations with automotive salespeople, who often give reasons that help explain this 80% turnover statistic. He speaks from his own experience as a car salesman, and explains how he thinks industry culture can  change from old school thinking to an updated approach, where customers are happier because dealership employees are happier.     Chase also gives several examples of how technology promises to help this change.     Interview Highlights:   Chase summarizes the program he presented at this year’s virtual NADA conference.   What percent of customers return to a dealership because of a good experience with a salesperson?   How can technology save time for both customers and employees, to create a better experience for everyone in auto sales?   “There is no out-of-the-box customer or employee culture that you just install . . . They all mean different things to different people, and in order to know, you have to ask.”     — Chase Abbott     -----     Episode Sponsor:VinSolutionsintegrates your systems to give a single view of the customer across your dealership. It’s a customer relationship tool built by developers who know how to create smart solutions, and car dealers who know what it takes to sell cars every day.Derek D is an actor, comedian, and host with 15 years of experience in the entertainment industry. Before becoming a host on the DNT podcast, Derek was well known in the automotive industry for hosting the award-winning car news show Fast Lane Daily.

Eighty percent of automotive salespeople turn over each year on average. “Does it really have to be like that?” asks Chase Abbott, VP of Sales at Cox Automotive (and today’s guest on the DNT Podcast). Chase joins Derek D to discuss his conversations with automotive salespeople, who often give reasons that help explain this 80% turnover statistic. He speaks from his own experience as a car salesman, and explains how he thinks industry culture can  change from old school thinking to an updated approach, where customers are happier because dealership employees are happier.      Chase also gives several examples of how technology promises to help this change.      Interview Highlights:    <ul><li>Chase summarizes the program he presented at this year’s virtual NADA conference.   </li><li>What percent of customers return to a dealership because of a good experience with a salesperson?   </li><li>How can technology save time for both customers and employees, to create a better experience for everyone in auto sales?   </li></ul>“There is no out-of-the-box customer or employee culture that you just install . . . They all mean different things to different people, and in order to know, you have to ask.”      — Chase Abbott      -----      Episode Sponsor: <a href="https://www.vinsolutions.com/company/about-us" rel="nofollow" target="_blank">VinSolutions</a>integrates your systems to give a single view of the customer across your dealership. It’s a customer relationship tool built by developers who know how to create smart solutions, and car dealers who know what it takes to sell cars every day.<a href="https://www.derekd.com/" rel="nofollow" target="_blank">Derek D</a> is an actor, comedian, and host with 15 years of experience in the entertainment industry. Before becoming a host on the DNT podcast, Derek was well known in the automotive industry for hosting the award-winning car news show Fast Lane Daily.

“80% — It’s shocking!” | Chase Abbott, VP of Sales at Cox Automotive

Derek D is joined today by Chase Abbott, VP of Sales at Cox Automotive. Chase explains how AI now translates data into common sense customer insights, bridging the gap for dealers used to “getting a read” on an in-person buyer. He also explains how digital tools can, counter-intuitively, help in-person sales by cutting tedious processes like credit checks—while saving the exciting moments, like test drives, for the dealership.     In all, Chase argues that digital retailing won’t eliminate in-person car sales, but that it’s an important aspect to integrate, for any dealer who wants to increase total sales and success moving into the future.     Interview Highlights:   49% of dealers plan to go away from digital retailing after “things go back to normal” — What this means and why it can be hard for some professionals to change.   How AI helps dealership sales to scale.Chase’s career story, from showroom salesperson, to his dealership’s “internet guy”, to the early days of VinSolutions, to VP of Sales at Cox Automotive.       Episode Quote:   “I remember my dealer principal said, ‘Nobody’s ever gonna buy cars through a damn website!’ . . . I need to call him today and have another conversation!”               — Chase Abbott     -----Episode Sponsor:   VinSolutionsintegrates your systems to give a single view of the customer across your dealership. It's a customer relationship tool built by developers who know how to create smart solutions, and car dealers who know what it takes to sell cars every day.

Derek D is joined today by <a href="https://www.linkedin.com/in/chaseabbott/" rel="nofollow" target="_blank">Chase Abbott</a>, VP of Sales at <a href="https://www.coxautoinc.com/" rel="nofollow" target="_blank">Cox Automotive</a>. Chase explains how AI now translates data into common sense customer insights, bridging the gap for dealers used to “getting a read” on an in-person buyer. He also explains how digital tools can, counter-intuitively, help in-person sales by cutting tedious processes like credit checks—while saving the exciting moments, like test drives, for the dealership.     In all, Chase argues that digital retailing won’t eliminate in-person car sales, but that it’s an important aspect to integrate, for any dealer who wants to increase total sales and success moving into the future.     Interview Highlights:   <ul><li>49% of dealers plan to go away from digital retailing after “things go back to normal” — What this means and why it can be hard for some professionals to change.   </li><li>How AI helps dealership sales to scale.</li><li>Chase’s career story, from showroom salesperson, to his dealership’s “internet guy”, to the early days of VinSolutions, to VP of Sales at Cox Automotive.       </li></ul>Episode Quote:   “I remember my dealer principal said, ‘Nobody’s ever gonna buy cars through a damn website!’ . . . I need to call him today and have another conversation!”               — Chase Abbott     -----Episode Sponsor:   <a href="https://www.vinsolutions.com/company/about-us" rel="nofollow" target="_blank">VinSolutions</a>integrates your systems to give a single view of the customer across your dealership. It's a customer relationship tool built by developers who know how to create smart solutions, and car dealers who know what it takes to sell cars every day.

Bridging the Gap Between Traditional & Digital Retail | Chase Abbott - VP of Sales at Cox Automotive

Chase Abbott joins us to discuss dealership staffing challenges and opportunities.

Chase Abbott joins us to discuss dealership staffing challenges and opportunities.