Yoni Epstein's guest appearances

Yoni Epstein

The Entrepreneurial You

ICT Pulse Podcast

CX Files

Valrie Grant

Ingrid Riley

Gordon Swaby

Anthony Hamilton

Ruth King

Pamela Wilson

Calum Chace

Tony Whatley

Evan Carmichael

Richard Branson

John Lee Dumas

Jared Easley

Leslie Samuel

Amy Porterfield

Paul O’Brien

OwlTail

“Whether you’re managing 3,000 or you’re managing 20, the fundamentals are the same”, so says Founding Chairman and CEO of itelbpo smart solutions, Yoni Epstein.  In this episode Yoni shares his entrepreneurial journey and a few of the important lessons he has learned along way. He also discusses challenges that limit the ability of Caribbean countries to transition into higher value outsourcing services; and why Caribbean countries should continue to focus on call/contact centres into the future.   Show notes and links to some of the things mentioned during the episode can be found at www.ict-pulse.com/category/podcast/ Do subscribe and leave us a review!

“Whether you’re managing 3,000 or you’re managing 20, the fundamentals are the same”, so says Founding Chairman and CEO of itelbpo smart solutions, Yoni Epstein.  In this episode Yoni shares his entrepreneurial journey and a few of the important lessons he has learned along way. He also discusses challenges that limit the ability of Caribbean countries to transition into higher value outsourcing services; and why Caribbean countries should continue to focus on call/contact centres into the future. Show notes and links to some of the things mentioned during the episode can be found at <a href="http://www.ict-pulse.com/category/podcast/" rel="noopener nofollow" target="_blank">www.ict-pulse.com/category/podcast/</a> Do subscribe and leave us a review!

ICTP 122: Why call/contact centres should remain the bedrock of the Caribbean’s outsourcing strategy, with Yoni Epstein, of itelbpo

Yoni Epstein is the founding chairman and CEO of itelBPO, based in Montego Bay, Jamaica. ItelBPO has become a leader in the nearshore BPO industry in recent years with a move into Mexico, the Bahamas, work from home agents in the USA itself, and a new centre under construction in St Lucia. I called Yoni at his home to catch up on the effect on his business, the nearshore market in general and what he is advising his clients to do right now. https://itelbpo.com/ https://www.linkedin.com/in/yoni-epstein-94213831/

Yoni Epstein is the founding chairman and CEO of itelBPO, based in Montego Bay, Jamaica. ItelBPO has become a leader in the nearshore BPO industry in recent years with a move into Mexico, the Bahamas, work from home agents in the USA itself, and a new centre under construction in St Lucia. I called Yoni at his home to catch up on the effect on his business, the nearshore market in general and what he is advising his clients to do right now. <a href="https://itelbpo.com/" rel="nofollow" target="_blank">https://itelbpo.com/</a> <a href="https://www.linkedin.com/in/yoni-epstein-94213831/" rel="nofollow" target="_blank">https://www.linkedin.com/in/yoni-epstein-94213831/</a>

Yoni Epstein - itelbpo - "We found a new gear in the gearbox..."

 The multi-award-winning Yoni is the Founding Chairman &amp; CEO at itelbpo — the region’s largest homegrown BPO with 8 sites in 4 countries and a large network of at-home subject matter experts. Ranked among the 50 most influential executives for the Latin American &amp; the Caribbean region, Yoni’s efforts have helped to enhance the region’s global positioning, while establishing itelbpo’s diversified geographic footprint.  Show Notes “If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of business.” Lee Kuan Yew Overnight success is typically 10 years in the making. Yoni knows all too well what it means to start an outsourcing business from the ground up. This episode of The Entrepreneurial You looks at iTelBPO and the work Yoni and his team has put in to make it a success. Among the highs are some low lows such as losing a client after making a heavy investment to secure them. Here is a snippet of what Yoni shared: “In 2014 we won an account that was should have been at that time, our transition to the next stage of growth in our business, we borrowed money, went and rented new space. We sent people to the States to go and train and we came back to start hiring people. And about six weeks after that, the client literally went dark on us, stopped responding to our emails, stopped coming on calls, and I started to really get worried because we obviously took on some expense and you know, plan to be able to start meeting our commitments and they just walked away.” Hot Point:  Outsource what is non-core to your business as someone will be able to do it cheaper and more efficient. *** Please share this podcast episode with a friend. Nothing helps me grow and improve the show more than personal recommendations from people who enjoy it. ANNOUNCEMENTIn 2017, 18 CNN, Forbes- Featured, etc experts from 4 countries over 4 days dropped value bombs at The Entrepreneurial You SME Virtual Conference and Expo. I am giving access to all 18 episodes all for only US$30.I’m super excited to share these recordings with you so you. I’m sure the content will be meaningful.It is quick and easy to sign up. If you’d like to become a Peak Performer Partner, go to glow.fm/tey.Stay inspired! Connect with Yoni Epstein: Email: Yoni Epstein; Call 876-953-6907 iTelBPO on Instagram iTelBPO on Facebook Visit our Sponsor: Jamaica Stock Exchange Email: Heneka Watkis-Porter  Access PREMIUM CONTENT here: https://glow.fm/tey. LEADERCAST KINGSTON 2020At Leadercast 2020: Positive Disruption, discover how to upset the status quo to incite positive change that will echo throughout your organization.PLUS…Great News! Patrice Washington IN PERSONTickets are available as follows:Early Bird  COMBO (Leadercast Live  &amp; Patrice Washington): US$250.00 (Up to Feb 25)Early Bird Combo VIP: US$300.00 (Up to Feb 25)Regular COMBO (Leadercast Live  &amp; Patrice Washington): US$350.00 (Feb 26-May 7)COMBO  VIP: US$400.00 (Feb 26-May 7)Email leadercastkingston@gmail.com or call 876-849-2571 for tickets.

The multi-award-winning Yoni is the Founding Chairman &amp; CEO at itelbpo — the region’s largest homegrown BPO with 8 sites in 4 countries and a large network of at-home subject matter experts. Ranked among the 50 most influential executives for the Latin American &amp; the Caribbean region, Yoni’s efforts have helped to enhance the region’s global positioning, while establishing itelbpo’s diversified geographic footprint.  Show Notes “If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of business.” Lee Kuan Yew Overnight success is typically 10 years in the making. Yoni knows all too well what it means to start an outsourcing business from the ground up. This episode of The Entrepreneurial You looks at iTelBPO and the work Yoni and his team has put in to make it a success. <a href="https://henekawatkisporter.com/episode-124-the-growth-mindset-and-the-entrepreneur-with-david-ciccarelli/" rel="nofollow" target="_blank">Among the highs are some low lows</a> such as losing a client after making a heavy investment to secure them. Here is a snippet of what Yoni shared: “In 2014 we won an account that was should have been at that time, our transition to the next stage of growth in our business, we borrowed money, went and rented new space. We sent people to the States to go and train and we came back to start hiring people. And about six weeks after that, the client literally went dark on us, stopped responding to our emails, stopped coming on calls, and I started to really get worried because we obviously took on some expense and you know, plan to be able to start meeting our commitments and they just walked away.” Hot Point:  Outsource what is non-core to your business as someone will be able to do it cheaper and more efficient. *** Please share this podcast episode with a friend. Nothing helps me grow and improve the show more than personal recommendations from people who enjoy it. <h2>ANNOUNCEMENT</h2>In 2017, 18 CNN, Forbes- Featured, etc experts from 4 countries over 4 days dropped value bombs at The Entrepreneurial You SME Virtual Conference and Expo. I am giving access to all 18 episodes all for only US$30.I’m super excited to share these recordings with you so you. I’m sure the content will be meaningful.It is quick and easy to sign up. If you’d like to become a Peak Performer Partner, go to <a href="http://www.glow.fm/acquired" rel="nofollow" target="_blank">glow.fm/tey.</a>Stay inspired! Connect with Yoni Epstein: Email: Yoni Epstein; Call 876-953-6907 <a href="https://www.instagram.com/itelbposmartsolutions/" rel="nofollow" target="_blank">iTelBPO on Instagram</a> <a href="https://www.facebook.com/itelbposolutions/" rel="nofollow" target="_blank">iTelBPO on Facebook</a> Visit our Sponsor: <a href="http://jamstockex.com/" rel="nofollow" target="_blank">Jamaica Stock Exchange</a> Email: Heneka Watkis-Porter  Access PREMIUM CONTENT here: <a href="https://glow.fm/tey." rel="nofollow" target="_blank">https://glow.fm/tey.</a> <h2>LEADERCAST KINGSTON 2020</h2><h4>At Leadercast 2020: Positive Disruption, discover how to upset the status quo to incite positive change that will echo throughout your organization.</h4><h2>PLUS…Great News! Patrice Washington IN PERSON</h2><h4>Tickets are available as follows:</h4><h4>Early Bird  COMBO (Leadercast Live  &amp; Patrice Washington): US$250.00 (Up to Feb 25)</h4><h4>Early Bird Combo VIP: US$300.00 (Up to Feb 25)</h4><h4>Regular COMBO (Leadercast Live  &amp; Patrice Washington): US$350.00 (Feb 26-May 7)</h4><h4>COMBO  VIP: US$400.00 (Feb 26-May 7)</h4><h4>Email leadercastkingston@gmail.com or call 876-849-2571 for tickets.</h4>

Business Process Outsourcing and the Entrepreneur, with Yoni Epstein