Carma Peters's guest appearances

Carma Peters

The CU2.0 Podcast

Credit Unions, Coffee & Conversations

Robert Siciliano

Stephanie Smith

Amanda Cohen

Jack Henry

Paul Davis

Daniel Ford

Brad Smith

John Lanza

Scott Anderson

Bob Fisher

Raj Bhaskar

Jon Ogden

Chris Skinner

Bill Brooks

Thomas Frey

OwlTail

Michigan Legacy Credit Union, headquartered in Wyandotte, has been serving community members since 1946. The credit union has assets totaling more than $260 million and provides services to more than 23,000 members.President and CEO Carma Peters, who also serves as the Secretary and Treasurer for the MCUL Board, led the credit union to a 2021 MCUL Innovation Award due to her commitment to finding inventive ways to meet members where they are now, and where they will be in the future.

Michigan Legacy Credit Union, headquartered in Wyandotte, has been serving community members since 1946. The credit union has assets totaling more than $260 million and provides services to more than 23,000 members.President and CEO Carma Peters, who also serves as the Secretary and Treasurer for the MCUL Board, led the credit union to a 2021 MCUL Innovation Award due to her commitment to finding inventive ways to meet members where they are now, and where they will be in the future.

Credit Unions, Coffee and Conversations - Carma Peters, Michigan Legacy Credit Union

Michigan Legacy Credit Union just may be a unique $220 million institution - it's the product of five mergers in five years, said Carma Peters, the CEO.  And now she said the institution is on a huge digital push, an initiative that had been in the works but Covid-19 has intensified the effort.One Michigan Legacy employee has died from Covid-19. So did a former member of the board.All this hits Peters hard and, she said, she tells employees and also members that there is no rush to re-open the credit union's six branches“We sent out a strong message from the start of the pandemic that the safest way to bank was for members to use online and mobile banking and webchat, rather than coming into the branch,” Peters said. “While we were hopeful that members would comply, the shift to online banking has been dramatic, with 50,000 more online transactions in April than we had in March. That’s a 38% increase.”Peters thinks that shift is permanent and she is deep into a total revamp of the branches. The remodeled ones will be around 1200 sq. ft apiece. "We are downsizing 35,000 sq. ft." said Peters.There won't be a teller line.  There will be a couple ATMs, also a drive-through teller.  And Michigan First will provide members with video banking (and she tells about a much more affordable option that she is installing in her credit union).The big question: can credit unions the size of Michigan Legacy survive?You bet, said Peters.  And she goes a step farther - she helps smaller credit unions survive by helping them with tasks that may be beyond their staff's skills.  Why? It's the credit union way: helping others.This is an optimistic podcast about small credit union survival.In this podcast, there's mention of Jim Blaine (podcast here), also Randy Karnes (podcast here), and a video tool named Popi/o (linked here).Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comFind out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Michigan Legacy Credit Union just may be a unique $220 million institution - it's the product of five mergers in five years, said Carma Peters, the CEO.  And now she said the institution is on a huge digital push, an initiative that had been in the works but Covid-19 has intensified the effort. One Michigan Legacy employee has died from Covid-19. So did a former member of the board. All this hits Peters hard and, she said, she tells employees and also members that there is no rush to re-open the credit union's six branches “We sent out a strong message from the start of the pandemic that the safest way to bank was for members to use online and mobile banking and webchat, rather than coming into the branch,” Peters said. “While we were hopeful that members would comply, the shift to online banking has been dramatic, with 50,000 more online transactions in April than we had in March. That’s a 38% increase.” Peters thinks that shift is permanent and she is deep into a total revamp of the branches. The remodeled ones will be around 1200 sq. ft apiece. "We are downsizing 35,000 sq. ft." said Peters. There won't be a teller line.  There will be a couple ATMs, also a drive-through teller.  And Michigan First will provide members with video banking (and she tells about a much more affordable option that she is installing in her credit union). The big question: can credit unions the size of Michigan Legacy survive? You bet, said Peters.  And she goes a step farther - she helps smaller credit unions survive by helping them with tasks that may be beyond their staff's skills.  Why? It's the credit union way: helping others. This is an optimistic podcast about small credit union survival. In this podcast, there's mention of Jim Blaine (podcast <a href="https://www.buzzsprout.com/268738/1307857" rel="nofollow" target="_blank">here</a>), also Randy Karnes (podcast <a href="https://www.buzzsprout.com/268738/1513849" rel="nofollow" target="_blank">here</a>), and a video tool named Popi/o (linked <a href="https://www.popio.com/" rel="nofollow" target="_blank">here</a>). Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comFind out more about <a href="https://cu-2.com/" rel="nofollow" target="_blank">CU2.0 </a>and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

CU 2.0 Podcast Episode 95 Carma Peters, CEO Michigan Legacy Credit Union on Digital, Covid-19 and CU Survival 2020 Style