Kyle Hardaway's guest appearances

Kyle Hardaway

Move: The Go To Market Podcast

Christopher Lochhead

Brad Wilkerson

Nir Eyal

Kim Scott

Guy Kawasaki

Seth Godin

Clay Scroggins

Jeff Bezos

Jake Dunlap

Andy Paul

Jesse Itzler

Nancy Duarte

Jess Ekstrom

Travis Wright

Stu Heinecke

OwlTail

Ryan Schwartz

Do your customers understand your company's story? Are you able to take them on a journey?  In this episode, we're back with Terminus' Kyle Hardaway and Ryan Schwartz. And today, they're talking all about, you guessed it, storytelling.  ---- P.S. If you wanna learn more about how to use your story alongside ABM, you gotta get to #FlipMyFunnel 2018 at the Boston Convention Center!  Use this link with the promo code PODCAST to get a special discount: http://bit.ly/2kbNw95

Do your customers understand your company's story? Are you able to take them on a journey?  In this episode, we're back with Terminus' Kyle Hardaway and Ryan Schwartz. And today, they're talking all about, you guessed it, storytelling.  ---- P.S. If you wanna learn more about how to use your story alongside ABM, you gotta get to #FlipMyFunnel 2018 at the Boston Convention Center!  Use this link with the promo code PODCAST to get a special discount: <a href="http://bit.ly/2kbNw95" rel="nofollow" target="_blank">http://bit.ly/2kbNw95</a>

144: Storytelling with Your Customers w/ Kyle Hardaway and Ryan Schwartz

Relationships are built with intention. This week we sat down with Ryan Schwartz and Kyle Hardaway from Terminus to discuss customer success.   There are several strategies these gentlemen use to humanize communication and ensure customer success, one of which is the use of video.  According to Kyle and Ryan,  Video humanizes communication by allowing us to read body language and put a face to our communication. It breaks down physical barriers and allows us to get to know clients It is less formal, making way for people to be more authentic It allows for us to be “an extension of their team” It shows customers that you are committed to giving them your full attention  According to Ryan, “SDR is the short game and customer success is the long game.”  It takes time and intentionality to build and sustain those relationships. But once those relationships are in place, prospective clients are more likely to listen.  Listening gives folks the tools to have success. Success means you up-serve and retain more clients.   Finally, customer success takes a willingness to continue to show up in new and different ways.  How do I stand out as not just another vendor but someone that is proactive in their approach? Makes clients feel like people not numbers?  Always keeps others guessing? Differentiate yourself. Be human.   P.S. If you're interested in going to the 2018 #FlipMyFunnel Conference in Boston, use the promo code: ONETEAM to get discounts on your tickets.  Link to check out the conference and tickets and all that jazz: https://flipmyfunnel.com/2018-flipmyfunnel-conference/

Relationships are built with intention. This week we sat down with Ryan Schwartz and Kyle Hardaway from Terminus to discuss customer success.   There are several strategies these gentlemen use to humanize communication and ensure customer success, one of which is the use of video.  According to Kyle and Ryan, <ul> <li>Video humanizes communication by allowing us to read body language and put a face to our communication.</li> <li>It breaks down physical barriers and allows us to get to know clients</li> <li>It is less formal, making way for people to be more authentic</li> <li>It allows for us to be “an extension of their team”</li> <li>It shows customers that you are committed to giving them your full attention</li> </ul> According to Ryan, “SDR is the short game and customer success is the long game.”  It takes time and intentionality to build and sustain those relationships. But once those relationships are in place, prospective clients are more likely to listen.  Listening gives folks the tools to have success. Success means you up-serve and retain more clients.   Finally, customer success takes a willingness to continue to show up in new and different ways.  How do I stand out as not just another vendor but someone that is proactive in their approach? Makes clients feel like people not numbers?  Always keeps others guessing? Differentiate yourself. Be human. P.S. If you're interested in going to the 2018 #FlipMyFunnel Conference in Boston, use the promo code: ONETEAM to get discounts on your tickets.  Link to check out the conference and tickets and all that jazz: <a href="https://flipmyfunnel.com/2018-flipmyfunnel-conference/" rel="nofollow" target="_blank">https://flipmyfunnel.com/2018-flipmyfunnel-conference/</a>

99: Keys to Customer Success: Humans Welcome. w/ Ryan Schwartz & Kyle Hardaway