Ken Pilone's guest appearances

Ken Pilone

Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership

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Episode page with transcript and more Joining us for Episode #476 of the Lean Blog Interviews Podcast is Ken Pilone, who has more than 30 years experience in Organization Development in Government, Retail, Automotive, Distribution, and Aerospace. He recently retired from Providence Health &amp; Services, working most recently as the Senior Manager of Business Process Engineering at Providence Health &amp; Services — a role that encompassed internal Lean consulting, including executive coaching, lean training, leadership development, and all functions typical of a lean promotion or PI/CI function. He's now working as an independent coach. He spent nearly 20 years with Toyota as Lean consultant within the company as well as with suppliers, vendors, partners, and community groups. He a co-creator of the University of Toyota at the company HQ. He led the work to adapt the Toyota Production System to non-production environments (warehousing, supply chain, HQ administration depts., sales, product distribution, dealer operations, etc. In addition, he led the Center for Lean Thinking. Ken has a Masters's in Industrial Psychology and Organizational Development with his Toyota experience, Ken has developed specialties in Lean consulting in non-production environments, curriculum development and delivery, leadership, and management development coaching, Toyota problem-solving method training, and public speaking. He's the author of Lean Leadership on a Napkin: An Executive's Guide to Lean Transformation in Three Proven Steps. In today's episode, we discuss the application of Lean in healthcare and Ken's experience there… and more!Questions, Notes, and Highlights:Police work? LAPD Viewing work as a process…  Helping people see that in healthcare? How to go about that? Not using the term “value streams” Fixing defects vs. fixing the system? Defects in policing paperwork in the field Correcting the paperwork vs. why it occurred Process is broken — Band-Aids No time… why? How can we create time? Microexperiments vs. implementing? How to help people look at improvements as experiments? Psychological safety – removing the danger? “Never Events”? Zero Harm? JPL – process gremlins and being proactive… “Breaking the system on purpose” Adapting to healthcare… Tell us about your later transition into working in healthcare? Pulled or pushed? The importance of leading with humility? How to build that?  The podcast is sponsored by Stiles Associates, now in its 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network. 

<a href="https://leanblog.org/476" rel="nofollow" target="_blank">Episode page with transcript and more</a> Joining us for Episode #476 of the <a href="http://leancast.org/" rel="nofollow" target="_blank">Lean Blog Interviews Podcast</a> is <a href="https://www.linkedin.com/in/ken-pilone-8538206/" rel="nofollow" target="_blank">Ken Pilone</a>, who has more than 30 years experience in Organization Development in Government, Retail, Automotive, Distribution, and Aerospace. He recently retired from Providence Health &amp; Services, working most recently as the Senior Manager of Business Process Engineering at Providence Health &amp; Services — a role that encompassed internal Lean consulting, including executive coaching, lean training, leadership development, and all functions typical of a lean promotion or PI/CI function. He's now working as an independent coach. He spent nearly 20 years with Toyota as Lean consultant within the company as well as with suppliers, vendors, partners, and community groups. He a co-creator of the University of Toyota at the company HQ. He led the work to adapt the Toyota Production System to non-production environments (warehousing, supply chain, HQ administration depts., sales, product distribution, dealer operations, etc. In addition, he led the Center for Lean Thinking. Ken has a Masters's in Industrial Psychology and Organizational Development with his Toyota experience, Ken has developed specialties in Lean consulting in non-production environments, curriculum development and delivery, leadership, and management development coaching, Toyota problem-solving method training, and public speaking. He's the author of <a href="https://amzn.to/3MWUTiF" rel="nofollow" target="_blank">Lean Leadership on a Napkin: An Executive's Guide to Lean Transformation in Three Proven Steps</a>. In today's episode, we discuss the application of Lean in healthcare and Ken's experience there… and more!Questions, Notes, and Highlights: <ul><li>Police work? LAPD</li> <li>Viewing work as a process… </li> <li>Helping people see that in healthcare? How to go about that?</li> <li>Not using the term “value streams”</li> <li>Fixing defects vs. fixing the system?</li> <li>Defects in policing paperwork in the field</li> <li>Correcting the paperwork vs. why it occurred</li> <li>Process is broken — Band-Aids</li> <li>No time… why? How can we create time?</li> <li>Microexperiments vs. implementing? How to help people look at improvements as experiments?</li> <li>Psychological safety – removing the danger?</li> <li>“Never Events”? Zero Harm?</li> <li>JPL – process gremlins and being proactive…</li> <li>“Breaking the system on purpose”</li> <li>Adapting to healthcare… Tell us about your later transition into working in healthcare? Pulled or pushed?</li> <li>The importance of leading with humility? How to build that?</li> </ul> The podcast is sponsored by <a href="https://leanexecs.com/" rel="nofollow" target="_blank">Stiles Associates</a>, now in its 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. <a href="https://leanexecs.com/" rel="nofollow" target="_blank">Learn more</a>. This podcast is part of <a href="http://leancommunicators.com/" rel="nofollow" target="_blank">the #LeanCommunicators network</a>.

Ken Pilone on Transferring TPS & Lean to Areas Outside of Manufacturing, Including Policing and Healthcare

Former Toyota employee and author Episode page with transcript and more My guest for Episode #455 of the Lean Blog Interviews Podcast is Ken Pilone. He is the author of Lean Leadership on a Napkin: An Executive's Guide to Lean Transformation in Three Proven Steps. Ken has more than 30 years of experience in Organization Development in Government, Retail, Automotive, Distribution, and Aerospace. He is currently the Senior Manager of Business Process Engineering at Providence Health &amp; Services — a role that encompasses internal Lean consulting, including executive coaching, lean training, leadership development, and all functions typical of a lean promotion or PI/CI function. He spent nearly 20 years with Toyota as Lean consultant within company as well as with suppliers, vendors, partners and community groups. He a co-creator of the University of Toyota at the company HQ. He led the work to adapt the Toyota Production System to non-production environments (warehousing, supply chain, HQ administration depts., sales, product distribution, dealer operations, etc. In addition, he led the Center for Lean Thinking. Ken has a Masters in Industrial Psychology and Organizational Development with his Toyota experience, Ken has developed specialties in Lean consulting in non-production environments, curriculum development and delivery, leadership and management development coaching, Toyota problem solving method training and public speaking. Today, we discuss topics and questions including: Your Lean/TPS origin story? How did you end up at Toyota? How did they train and develop you? What did you have to unlearn? The University of Toyota – purpose for that? Bigger challenge: Translating TPS and Japanese where it's not manufacturing or where it's not Japan? The “Center for Lean Thinking” at Toyota — No heartburn over the word Lean? Why call it that? Was there debate about that? “The Toyota salute” = a shrug (I dunno) TPS = Lean? It depends?? Hard to get Toyota to define TPS — always changing How was Toyota distinguishing between TPS and Lean internally? Copying practices vs. principles? “Single biggest failure mode” = practices &amp; tools and why aren't I getting the same result… “Toyota Traditions” curriculum What inspired you to write the book? 3 step approach — introduction, integration, and internalization? Vs. implementation? The most common or most harmful misinformation out there about Lean and Lean leadership? 5 Whys — why 5 isn't a “rigid rule”? Why could it be seen as “offensive” if somebody describes themselves as a “sensei”?  The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network. 

Former Toyota employee and author <a href="https://leanblog.org/455" rel="nofollow" target="_blank">Episode page with transcript and more</a> My guest for Episode #455 of the <a href="http://leancast.org/" rel="nofollow" target="_blank">Lean Blog Interviews Podcast</a> is <a href="https://www.linkedin.com/in/ken-pilone-8538206/" rel="nofollow" target="_blank">Ken Pilone</a>. He is the author of <a href="https://amzn.to/3SL69zT" rel="nofollow" target="_blank">Lean Leadership on a Napkin: An Executive's Guide to Lean Transformation in Three Proven Steps</a>. Ken has more than 30 years of experience in Organization Development in Government, Retail, Automotive, Distribution, and Aerospace. He is currently the Senior Manager of Business Process Engineering at Providence Health &amp; Services — a role that encompasses internal Lean consulting, including executive coaching, lean training, leadership development, and all functions typical of a lean promotion or PI/CI function. He spent nearly 20 years with Toyota as Lean consultant within company as well as with suppliers, vendors, partners and community groups. He a co-creator of the University of Toyota at the company HQ. He led the work to adapt the Toyota Production System to non-production environments (warehousing, supply chain, HQ administration depts., sales, product distribution, dealer operations, etc. In addition, he led the Center for Lean Thinking. Ken has a Masters in Industrial Psychology and Organizational Development with his Toyota experience, Ken has developed specialties in Lean consulting in non-production environments, curriculum development and delivery, leadership and management development coaching, Toyota problem solving method training and public speaking. Today, we discuss topics and questions including: <ul><li>Your Lean/TPS origin story?</li> <li>How did you end up at Toyota?</li> <li>How did they train and develop you?</li> <li>What did you have to unlearn?</li> <li>The University of Toyota – purpose for that?</li> <li>Bigger challenge: Translating TPS and Japanese where it's not manufacturing or where it's not Japan?</li> <li>The “Center for Lean Thinking” at Toyota — No heartburn over the word Lean? Why call it that? Was there debate about that?</li> <li>“The Toyota salute” = a shrug (I dunno)</li> <li>TPS = Lean? It depends??</li> <li>Hard to get Toyota to define TPS — always changing</li> <li>How was Toyota distinguishing between TPS and Lean internally?</li> <li>Copying practices vs. principles?</li> <li>“Single biggest failure mode” = practices &amp; tools and why aren't I getting the same result…</li> <li>“Toyota Traditions” curriculum</li> <li>What inspired you to write the book?</li> <li>3 step approach — introduction, integration, and internalization? Vs. implementation?</li> <li>The most common or most harmful misinformation out there about Lean and Lean leadership?</li> <li>5 Whys — why 5 isn't a “rigid rule”?</li> <li>Why could it be seen as “offensive” if somebody describes themselves as a “sensei”?</li> </ul> The podcast is sponsored by <a href="https://leanexecs.com/" rel="nofollow" target="_blank">Stiles Associates</a>, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. <a href="https://leanexecs.com/" rel="nofollow" target="_blank">Learn more</a>. This podcast is part of <a href="http://leancommunicators.com/" rel="nofollow" target="_blank">the #LeanCommunicators network</a>.