Nereyda Esparza's guest appearances

Nereyda Esparza

Learn Educate Discover

Alain De Botton

Christopher Lochhead

Sarah Cooper

Liz Wessel

Gordon Ramsay

Taylor Pearson

Shirzad Chamine

JUREK LUBINSKI

Clay Christensen

Annie Liu

Jessica Brody

Tom Corson-Knowles

Royce Yudkoff

Jonathan Nelson

Sean Taylor

OwlTail

Nereyda Espraza, Customer Success Manager at Amazon (Amazon Business), shares her insights on what working as a Customer Success Manager is like. CSM is a relatively new but up and coming function, found in a lot of tech companies today.Nereyda has a BA in Latin American Studies from Smith College, and M.Phil from University of Oxford.Some of the areas that Nereyda touches upon in this episode include:1. Nereyda's background and career path2. What is customer success management3. Difference between customer success management and account management4. How customer success is a relatively new role in tech6. Example of a project Nereyda worked on as a CSM, and examples of activities Nereyda undertook on the project7. Skills you need to do well in this function8. Advice for interested candidates and recommended resourcesThank you for listening!!Follow the show on Twitter @LED_CuratorWebsite www.learneducatediscover.com/Like us on FaceBook at www.facebook.com/learneducatediscover/Email us at hello@learneducatediscover. We will reply!! Subscribe to the show on iTunes itunes.apple.com/us/podcast/learn…ver/id1049159321

Nereyda Espraza, Customer Success Manager at Amazon (Amazon Business), shares her insights on what working as a Customer Success Manager is like. CSM is a relatively new but up and coming function, found in a lot of tech companies today. Nereyda has a BA in Latin American Studies from Smith College, and M.Phil from University of Oxford. Some of the areas that Nereyda touches upon in this episode include: 1. Nereyda's background and career path 2. What is customer success management 3. Difference between customer success management and account management 4. How customer success is a relatively new role in tech 6. Example of a project Nereyda worked on as a CSM, and examples of activities Nereyda undertook on the project 7. Skills you need to do well in this function 8. Advice for interested candidates and recommended resources Thank you for listening!! Follow the show on Twitter @LED_Curator Website <a href="http://www.learneducatediscover.com/" rel="nofollow" target="_blank">www.learneducatediscover.com/</a> Like us on FaceBook at <a href="http://www.facebook.com/learneducatediscover/" rel="nofollow" target="_blank">www.facebook.com/learneducatediscover/</a> Email us at hello@learneducatediscover. We will reply!! Subscribe to the show on iTunes <a href="http://itunes.apple.com/us/podcast/learn…ver/id1049159321" rel="nofollow" target="_blank">itunes.apple.com/us/podcast/learn…ver/id1049159321</a>

Ep 114: Customer Success Management, Nereyda Esparza, Customer Success Manager @Amazon Business