Filippo Lovotti's guest appearances

Filippo Lovotti

User Adoption

Science of CX

The StrutFit Show

Brenton Webber

Howard Tiersky

Stacy Sherman

Jeff Patton

David Wood

Gleb Tsipursky

Chris Taylor

Matt Ward

Vinnie Fisher

Matt Davis

Jeanne Bliss

Annette Franz

Barbara Trautlein

Brandon Brooks

Chad Horenfeldt

OwlTail

Filippo Lovotti is a User Experience and Design Leader passionate about growing UX talent and driving UX vision. For the past 15 years, Filippo’s main focus and attention has been on solving user’s problems through innovation.   At Zappos, Filippo is head and leader of the internal customer service UX team, where he works to create products and solutions to satisfy the end clients.   In the episode, we talk about;  The problem solving aspect of UX How demographics are a key factor in understanding customers.  Leveraging quantitative and qualitative data to analyse and solve customer problems.  The operations at Zappos, and the secrets behind the world famous customer service team.   Connect with Filippo.  Linkedin - https://www.linkedin.com/in/filippoandrealovotti/?locale=en_US  Twitter - https://twitter.com/filippo_lovotti?lang=en  Podcast - https://theindustryofux.com/  Website - https://filippolovotti.com/ 

Filippo Lovotti is a User Experience and Design Leader passionate about growing UX talent and driving UX vision. For the past 15 years, Filippo’s main focus and attention has been on solving user’s problems through innovation.  At Zappos, Filippo is head and leader of the internal customer service UX team, where he works to create products and solutions to satisfy the end clients.  In the episode, we talk about;  The problem solving aspect of UX How demographics are a key factor in understanding customers.  Leveraging quantitative and qualitative data to analyse and solve customer problems.  The operations at Zappos, and the secrets behind the world famous customer service team.  Connect with Filippo.  Linkedin - <a href="https://www.linkedin.com/in/filippoandrealovotti/?locale=en_US" rel="nofollow" target="_blank">https://www.linkedin.com/in/filippoandrealovotti/?locale=en_US</a> Twitter - <a href="https://twitter.com/filippo_lovotti?lang=en" rel="nofollow" target="_blank">https://twitter.com/filippo_lovotti?lang=en</a> Podcast - <a href="https://theindustryofux.com/" rel="nofollow" target="_blank">https://theindustryofux.com/</a> Website - <a href="https://filippolovotti.com/" rel="nofollow" target="_blank">https://filippolovotti.com/</a>

Filippo Lovotti: UX-Fitting Into Customer's Lives

Listen to the User Adoption Podcast interview with Filippo Lovotti  https://useradoptionpodcast.files.wordpress.com/2021/01/filippo-lovotti.mp3 Don’t forget to subscribe, rate, and review the User Adoption podcast Also, check out the Industry of UX podcast. You can follow the User Adoption Podcast on:  Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn    Questions?

Listen to the User Adoption Podcast interview with <a href="https://www.linkedin.com/in/filippoandrealovotti/" rel="nofollow" target="_blank">Filippo Lovotti</a> <a href="https://useradoptionpodcast.files.wordpress.com/2021/01/filippo-lovotti.mp3" rel="nofollow" target="_blank">https://useradoptionpodcast.files.wordpress.com/2021/01/filippo-lovotti.mp3</a> Don’t forget to subscribe, rate, and review the <a href="http://useradoptionpodcast.com" rel="nofollow" target="_blank">User Adoption podcast</a> Also, check out the <a href="https://theindustryofux.com/" rel="nofollow" target="_blank">Industry of UX podcast</a>. You can follow the User Adoption Podcast on: <ul> <li><a href="https://itunes.apple.com/us/podcast/user-adoption/id1435120043?ls=1" rel="nofollow" target="_blank">Apple Podcasts</a></li> <li><a href="https://www.google.com/podcasts?feed=aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ5NzIyODgucnNz" rel="nofollow" target="_blank">Google Podcasts</a></li> <li><a href="https://app.radio.com/podcast-download-user-adoption" rel="nofollow" target="_blank">Radio.com</a></li> <li><a href="https://radiopublic.com/user-adoption-WzOgEw" rel="nofollow" target="_blank">RadioPublic</a></li> <li><a href="https://open.spotify.com/show/1X78x4WpSeVCmek4ktkWQI" rel="nofollow" target="_blank">Spotify</a></li> <li><a href="http://www.stitcher.com/podcast/henrik-de-gyor/user-adoption" rel="nofollow" target="_blank">Stitcher</a></li> <li><a href="http://tunein.com/radio/User-Adoption-p1153719/?topicId=123922487" rel="nofollow" target="_blank">TuneIn</a></li> <li> </li> </ul> <a href="mailto:anotherdamblog@gmail.com">Questions?</a>

Interview with Filippo Lovotti on the Industry of UX

In this episode of The StrutFit Show, we chat with Filippo Lovotti, the Head of User Experience from Zappos and delve into the world of User Experience and Customer Service. Zappos was the first online shoe retailer in America. In 2009, they were acquired by Amazon for US$1.2 billion, and since then they’ve gone from strength to strength. They attribute their success to their belief that they are a service company that happens to sell footwear. Filippo has spent 16 years in the industry and shares with us some of his advice and insights about the field. As the Head of User Experience in the Customer Service Technology team at Zappos, Filippo creates products and services that their customer service agents get to use when solving problems. He tells us more about the pioneering online shoe retailer and discusses the importance of user experience, as well as how that is reaffirmed at a large scale. Being a UI/UX mentor as well as a podcaster himself, Fillipo is great at providing valuable information with an interesting spin. Join us for an informative and fun conversation. Share your thoughts on this episode with us through our social media listed below.  ***  About The StrutFit Show: The StrutFit Show shares the same vision as our company: to bring retail into the future! Every episode, our CEO, Ang Nayyar will be joined by a guest who is leading or innovating in some part of the retail spectrum- from design, to manufacturing, to marketing, and even to sales. We'll discuss trends, learnings, and ideas, and really try figure out what the top performers in your field are doing. Along the way, we'll discover some lessons you can apply to your own career, and hopefully even have some fun.  Connect with StrutFit: Get in touch with StrutFit: https://strut.fit/become-a-partner Subscribe to the StrutFit PODCAST: https://strut.fit/podcast Follow StrutFit on INSTAGRAM: http://instagram.com/strut.fit Follow StrutFit on LINKEDIN: https://www.linkedin.com/company/strutfit Follow StrutFit on FACEBOOK: https://www.facebook.com/StrutFitOfficial Subscribe to StrutFit on YOUTUBE:  youtube.com/channel/UCBxDs0teftGM52mb-8J6erQ Follow StrutFit on TWITTER: http://twitter.com/strut_fit

In this episode of The StrutFit Show, we chat with Filippo Lovotti, the Head of User Experience from Zappos and delve into the world of User Experience and Customer Service. Zappos was the first online shoe retailer in America. In 2009, they were acquired by Amazon for US$1.2 billion, and since then they’ve gone from strength to strength. They attribute their success to their belief that they are a service company that happens to sell footwear. Filippo has spent 16 years in the industry and shares with us some of his advice and insights about the field. As the Head of User Experience in the Customer Service Technology team at Zappos, Filippo creates products and services that their customer service agents get to use when solving problems. He tells us more about the pioneering online shoe retailer and discusses the importance of user experience, as well as how that is reaffirmed at a large scale. Being a UI/UX mentor as well as a podcaster himself, Fillipo is great at providing valuable information with an interesting spin. Join us for an informative and fun conversation. Share your thoughts on this episode with us through our social media listed below. *** About The StrutFit Show: The StrutFit Show shares the same vision as our company: to bring retail into the future! Every episode, our CEO, Ang Nayyar will be joined by a guest who is leading or innovating in some part of the retail spectrum- from design, to manufacturing, to marketing, and even to sales. We'll discuss trends, learnings, and ideas, and really try figure out what the top performers in your field are doing. Along the way, we'll discover some lessons you can apply to your own career, and hopefully even have some fun. Connect with StrutFit: Get in touch with StrutFit: https://strut.fit/become-a-partner Subscribe to the StrutFit PODCAST: https://strut.fit/podcast Follow StrutFit on INSTAGRAM: <a href="http://instagram.com/strut.fit" rel="nofollow" target="_blank">http://instagram.com/strut.fit</a> Follow StrutFit on LINKEDIN: <a href="https://www.linkedin.com/company/strutfit" rel="nofollow" target="_blank">https://www.linkedin.com/company/strutfit</a> Follow StrutFit on FACEBOOK: <a href="https://www.facebook.com/StrutFitOfficial" rel="nofollow" target="_blank">https://www.facebook.com/StrutFitOfficial</a> Subscribe to StrutFit on YOUTUBE:  <a href="http://youtube.com/channel/UCBxDs0teftGM52mb-8J6erQ" rel="nofollow" target="_blank">youtube.com/channel/UCBxDs0teftGM52mb-8J6erQ</a> Follow StrutFit on TWITTER: <a href="http://twitter.com/strut_fit" rel="nofollow" target="_blank">http://twitter.com/strut_fit</a>

#4: Filippo Lovotti, Head of UX Customer Service Tech of Zappos on UX Design, Culture Fit, and the Importance of Service