Lisa Lavender's guest appearances

Lisa Lavender

Profits for Passion

Blue Collar Nation

Floor U Podcast

The DYOJO Podcast

Success Elevated Podcast

Josh Zolin

Skylar Lewis

John Downey

Ed Cross

Michelle Blevins

Eric Sprague

Rachel Stewart

Chris Allen

Geoff Woods

Robert Cialdini

Mike Kinney

Doug Irwin

Adam Russell

Dan Baker

Shawn Van Dyke

OwlTail

Lisa Lavender is a thought leader in the home services space. A dedicated restoration professional, Lisa wears many hats with her many businesses. Eric and Larry had a wonderful conversation with Lisa about the concept of proper onboarding of new team members to both attract and retain talent. This often overlooked concept can make or break a new hire's attitude about your company on day one if the onboarding is not done well. Just telling the new hire to get in a van and help out is not enough anymore!!!Lisa has an amazing training company Restoration Technical Institute designed for those who serve the Restoration, Cleaning and Industries.No matter what trade you are in, this episode provides lots of great, and easy to implement ideas to improve your onboarding system.TITLE SPONSOR: MORNING TECH MEETINGThis episode it brought to you by www.morningtechmeeting.com.  Don't lose money in the field because your service techs are not great at sales, customer service, and communicating with clients.  Morning Tech Meeting has video lessons that can be sent directly to your tech's phones for training.See other great podcasts we enjoy on our Blue Collar Nation Podcast Facebook page.

Lisa Lavender is a thought leader in the home services space. A dedicated restoration professional, Lisa wears many hats with her many businesses. Eric and Larry had a wonderful conversation with Lisa about the concept of proper onboarding of new team members to both attract and retain talent. This often overlooked concept can make or break a new hire's attitude about your company on day one if the onboarding is not done well. Just telling the new hire to get in a van and help out is not enough anymore!!! Lisa has an amazing training company <a href="https://rtilearning.com/" rel="nofollow" target="_blank">Restoration Technical Institute</a> designed for those who serve the Restoration, Cleaning and Industries. No matter what trade you are in, this episode provides lots of great, and easy to implement ideas to improve your onboarding system. TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by <a href="https://morningtechmeeting.com/" rel="nofollow" target="_blank">www.morningtechmeeting.com</a>.  Don't lose money in the field because your service techs are not great at sales, customer service, and communicating with clients.  Morning Tech Meeting has video lessons that can be sent directly to your tech's phones for training.See other great podcasts we enjoy on our <a href="https://www.facebook.com/bluecollarnationpodcast" rel="nofollow" target="_blank">Blue Collar Nation Podcast Facebook</a> page.

How to Attract Talent with Amazing Onboarding with Lisa Lavender

Benchmarks of Growth - Part 1 of 6  The DYOJO Podcast, Episode 55  Guest: Lisa Lavender, Berks Fire Water Restorations (Reading, PA)   At the beginning of 2020 I set out to interview a broad swath of people in a position of leadership to compile their insights on various benchmarks of growth. Our motto for The DYOJO Podcast is, “Helping you shorten your DANG learning curve,” and the best way to achieve this is to learn from the trials and errors of your fellow entrepreneurs. Lisa is the perfect person to kick of the discussion for this series as she has built her two companies, Berks Fire Water Restorations and Restoration Technical Institute, from the ground up. The key takeaway from our conversation with Lisa was this sage advice, “More is not always more when it comes to growth.”  In her experience, the years between starting Berks Fire and Water Restorations in Reading, Pennsylvania and achieving their first 3 to 4 million dollars were a bit of a blur. She believes that most companies have a culture and shared values, the important thing is being “deliptional”, which is a combination of deliberate and intentional. There comes a point when those in a position of leadership realize it is important to document your processes, articulate your culture clearly, and ensure that everyone is on the same page in order for you to carry that momentum into the next benchmarks for growth.   Lisa shared a funny story when this reality hit her. One day, she walked into the warehouse and remembers all of the people gathered from her team and the clipboards specifically. Their prior standard operating procedure (SOP) included everyone haggling for resources to ensure their projects were attended to and she realized, “This is a hot mess, we can’t grow this way.” As she point out, as you grow the risks are greater:  * Growing too fast and losing grasp of your culture, lagging in your processes, and overleveraging your finances  * Greater vulnerability to major declines in revenue stream when you have a larger infrastructure to support   For her team, these benchmarks of growth have been wake up calls, “When you have more people, equipment, projects, etc, you have to be better at everything.” Those of her team members who have been there since the beginning understand that there is a great cost difference between ten people standing around due to inefficiencies versus seventy employees being impacted by lags in communication and lapses in production. Lisa encourages leadership teams to think through key factors such as: *Document your culture and processes as early as possible  *Know your break even point for where you are as where as where you want to be * Develop a plan to build the optimum volume for your vision * Understand that more is not always more when it comes to growth * Be clear about your best practices and always discuss the key things each department needs to do in order achieve your goals   Evolving as a leader is critical to leading your team through the various market challenges and growing pains. Once you have identified and documented your shared values, be sure that you do not compromise on these key items. Lisa is a firm believer in the power of empowering open and constructive feedback from throughout the organization. If you want your team to be open and passionate about embracing challenges and improving their performance, you have to be doing the same by example.   If you would like to hear more of Lisa’s story and her perspectives:  Read her monthly column in Restoration and Remediation Magazine, Restoring Success Read her chapter in Be Intentional: Culture Watch/listen her appearance on The DYOJO Podcast, Episode 36 

Benchmarks of Growth - Part 1 of 6 The DYOJO Podcast, Episode 55 Guest: Lisa Lavender, Berks Fire Water Restorations (Reading, PA) At the beginning of 2020 I set out to interview a broad swath of people in a position of leadership to compile their insights on various benchmarks of growth. Our motto for The DYOJO Podcast is, “Helping you shorten your DANG learning curve,” and the best way to achieve this is to learn from the trials and errors of your fellow entrepreneurs. Lisa is the perfect person to kick of the discussion for this series as she has built her two companies, Berks Fire Water Restorations and Restoration Technical Institute, from the ground up. The key takeaway from our conversation with Lisa was this sage advice, “More is not always more when it comes to growth.” In her experience, the years between starting Berks Fire and Water Restorations in Reading, Pennsylvania and achieving their first 3 to 4 million dollars were a bit of a blur. She believes that most companies have a culture and shared values, the important thing is being “deliptional”, which is a combination of deliberate and intentional. There comes a point when those in a position of leadership realize it is important to document your processes, articulate your culture clearly, and ensure that everyone is on the same page in order for you to carry that momentum into the next benchmarks for growth. Lisa shared a funny story when this reality hit her. One day, she walked into the warehouse and remembers all of the people gathered from her team and the clipboards specifically. Their prior standard operating procedure (SOP) included everyone haggling for resources to ensure their projects were attended to and she realized, “This is a hot mess, we can’t grow this way.” As she point out, as you grow the risks are greater: * Growing too fast and losing grasp of your culture, lagging in your processes, and overleveraging your finances * Greater vulnerability to major declines in revenue stream when you have a larger infrastructure to support For her team, these benchmarks of growth have been wake up calls, “When you have more people, equipment, projects, etc, you have to be better at everything.” Those of her team members who have been there since the beginning understand that there is a great cost difference between ten people standing around due to inefficiencies versus seventy employees being impacted by lags in communication and lapses in production. Lisa encourages leadership teams to think through key factors such as: *Document your culture and processes as early as possible *Know your break even point for where you are as where as where you want to be * Develop a plan to build the optimum volume for your vision * Understand that more is not always more when it comes to growth * Be clear about your best practices and always discuss the key things each department needs to do in order achieve your goals Evolving as a leader is critical to leading your team through the various market challenges and growing pains. Once you have identified and documented your shared values, be sure that you do not compromise on these key items. Lisa is a firm believer in the power of empowering open and constructive feedback from throughout the organization. If you want your team to be open and passionate about embracing challenges and improving their performance, you have to be doing the same by example. If you would like to hear more of Lisa’s story and her perspectives: Read her monthly column in Restoration and Remediation Magazine, Restoring Success Read her chapter in Be Intentional: Culture Watch/listen her appearance on The DYOJO Podcast, Episode 36

Ep. 55 More is not always more when it comes to growth - Benchmarks of Growth with Lisa Lavender

Chuck Boutall

Paul Pleshek, Sonny Callaham, Lisa Lavender and Chuck Boutall Discuss water and Fire Restoration and their need for qualified flooring installers, hurricanes and the restoration Industry.

Paul Pleshek, Sonny Callaham, Lisa Lavender and Chuck Boutall Discuss water and Fire Restoration and their need for qualified flooring installers, hurricanes and the restoration Industry.

Ep 17 Lisa Lavender and Chuck Boutall Restoration and the installer