Tessa Kloster's guest appearances

Tessa Kloster

CRM Rocks

John Verdon

David Berry

Steve Webb

Jon Ferrara

Mark Smith

Shane Young

Nick Doelman

Mohamed Mostafa

Michael Roth

Julie Yack

Ben Vollmer

Brian Galicia

Steve Mordue

Kylie Kiser

John Gravely

OwlTail

Tessa KlosterEpisode 78: Markus Erlandsson talks to Tessa Kloster from Microsoft, Tessa starts by explaining what the product does on a high level, then continue to describe what AI-driven topic clustering is and how you can influence that. Then the discussion goes into Customer Satisfaction Score and how that is used. Tessa then explains the KPI dashboard and how you can use that to then drill through to your data. Then Tessa explains that it’s available in all regions and can work with English data, where to find it, what is the licensing model and the road map for the future. https://media.blubrry.com/crmrocks/content.blubrry.com/crmrocks/crmrocks-com-Episode-78-customer-serivce-insights-with-Tessa-Kloster.mp3 Bio: Group Program Manager for Dynamics 365 Customer Service Insights, been in the group that is now called business applications in the last seven years.  Links: https://aka.ms/CSInsightsThe post Customer Service Insights with Tessa Kloster first appeared on CRM Rocks.

Tessa Kloster Episode 78: Markus Erlandsson talks to Tessa Kloster from Microsoft, Tessa starts by explaining what the product does on a high level, then continue to describe what AI-driven topic clustering is and how you can influence that. Then the discussion goes into Customer Satisfaction Score and how that is used. Tessa then explains the KPI dashboard and how you can use that to then drill through to your data. Then Tessa explains that it’s available in all regions and can work with English data, where to find it, what is the licensing model and the road map for the future. <a href="https://media.blubrry.com/crmrocks/content.blubrry.com/crmrocks/crmrocks-com-Episode-78-customer-serivce-insights-with-Tessa-Kloster.mp3" rel="nofollow" target="_blank">https://media.blubrry.com/crmrocks/content.blubrry.com/crmrocks/crmrocks-com-Episode-78-customer-serivce-insights-with-Tessa-Kloster.mp3</a> Bio: Group Program Manager for Dynamics 365 Customer Service Insights, been in the group that is now called business applications in the last seven years. Links: <a href="https://aka.ms/CSInsights" rel="noreferrer noopener nofollow" target="_blank">https://aka.ms/CSInsights</a>The post <a href="https://crmrocks.com/2019/06/14/customer-service-insights-with-tessa-kloster/" rel="nofollow" target="_blank">Customer Service Insights with Tessa Kloster</a> first appeared on <a href="https://crmrocks.com" rel="nofollow" target="_blank">CRM Rocks</a>.

Customer Service Insights with Tessa Kloster