Stephen Levin's guest appearances

Stephen Levin

Liberated Being

CHURN.FM

Andrew Peterson

Nir Eyal

Esther Gokhale

Steve Haines

Diana Winston

Ryan Singer

Rahul Vohra

Christopher McDougall

Amaan Nathoo

Jill Miller

Ryan Robinson

Samuel Hulick

Brian Balfour

Janna Bastow

Michael Redbord

OwlTail

Zapier

Today on churn.fm we have Stephen Levin, currently working on special projects for the CEO of Zapier and the owner of Think Analytically.We chatted about why churn is not a metric that should be measured with one number, the difference between customer, user and revenue churn and when to use the three.We also discussed the mistakes startups make when measuring churn, how contract length impacts retention, and why tracking cohorts is critical when measuring churn.Stephen also shared how to track the impact of changes your company makes to processes and product on churn, how to determine the input metrics that impact churn, and the power of integrations when it comes to increasing customer retention.I’m excited to hear what you think of this episode and if you have any feedback I would love to hear from you. You can email me directly on Andrew@churn.fmEnjoy the episode!

Today on <a href="https://www.churn.fm" rel="nofollow" target="_blank">churn.fm</a> we have Stephen Levin, currently working on special projects for the CEO of Zapier and the owner of Think Analytically.We chatted about why churn is not a metric that should be measured with one number, the difference between customer, user and revenue churn and when to use the three.We also discussed the mistakes startups make when measuring churn, how contract length impacts retention, and why tracking cohorts is critical when measuring churn.Stephen also shared how to track the impact of changes your company makes to processes and product on churn, how to determine the input metrics that impact churn, and the power of integrations when it comes to increasing customer retention.I’m excited to hear what you think of this episode and if you have any feedback I would love to hear from you. You can email me directly on <a href="mailto:Andrew@churn.fm">Andrew@churn.fm</a>Enjoy the episode!

EP17 | Stephen Levin (Zapier) - Why churn cannot be measured with a single number

 I am talking with Dr. Stephen Levin about what biotensegrity is, the many ways that we are not like skyscrapers, how the difference between the bicycle wheel and the wagon wheel can illustrate the concept of how we are “pre-stressed”, what viscoelasticity is, the shoulder as a sesamoid bone, some examples of the many tensegrity structures we can find in nature if we know what we’re looking for, what the ichosahedron has going for it and why we should care, and more!

I am talking with Dr. Stephen Levin about what biotensegrity is, the many ways that we are not like skyscrapers, how the difference between the bicycle wheel and the wagon wheel can illustrate the concept of how we are “pre-stressed”, what viscoelasticity is, the shoulder as a sesamoid bone, some examples of the many tensegrity structures we can find in nature if we know what we’re looking for, what the ichosahedron has going for it and why we should care, and more!

Episode 35: Dr. Stephen Levin: Biotensegrity