Clay Linkous's guest appearances

Clay Linkous

Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership

Healthcare Plus Podcast

The Lean Effect

Jim Benson

Alfred Angerer

Art Byrne

Harry Moser

Tristan Kromer

Nick Katko

Jim Huntzinger

Adam Lawrence

Stephen Parry

Bob Emiliani

Mark Graban

Mike De Luca

Patrick Adams

Keith Ingels

Dan Markovitz

OwlTail

Like most of us, Clay Linkous—managing director of patient experience for ChenMed—is a product of his life experiences. His approach to healthcare is an aggregation of what he’s learned from his background in exercise science, a full-time ministry role, a black belt in Six Sigma, his master’s in healthcare administration, and his marriage to a critical care nurse. His background has shaped a leader who is driven by compassion, innovation, measurement, and, of course, good outcomes.In this podcast, special guest host Dan Collard, co-founder/partner with Quint Studer of Healthcare Plus Solutions Group, talks with Clay about the evolution of the patient experience. Linkous says we’ve moved from patient satisfaction (how happy they are) to evidence-based practices (measuring how well clinicians do the things that result in great care) to patient engagement (getting patients more invested and involved in their own care after they leave the hospital setting). Clay explains that we are now in the patient partnership phase, which means we not only try to affect outcomes at the bedside, but we work to change patient behaviors (diet, exercise, etc.) that are impacting their overall health. This level of compliance from patients requires a trusting relationship with providers. High levels of trust lead to better listening and more compliance, thus better outcomes. So how do we build this level of trust? Linkous says we start by reducing anxiety by creating more experiences that lead to positive emotions and fewer that lead to negative ones. Clay says that ChenMed has some interesting models in place for building trust. Their approach involves building on some foundational things that have worked well, infusing new learning from neuroscience around human behavior, and learning from organizations outside the industry, like Chick-Fil-A and Ritz-Carlton. Chen Med is also taking a closer look at the social determinants of health for their patients. By thinking more broadly than traditional medicine and looking at how housing, transportation, and other factors that happen away from the bedside impact the patient partnership, they have been able to get better outcomes.While they are still innovating and evolving, one thing is for certain. Linkous believes that all of this requires leaders and the care team to feel (and express) a deep compassion and care for others. The old adage comes to mind: People don’t care how much you know until they know how much you care.

Like most of us, <a href="https://www.linkedin.com/in/claylinkous/" rel="nofollow" target="_blank">Clay Linkous</a>—managing director of patient experience for ChenMed—is a product of his life experiences. His approach to healthcare is an aggregation of what he’s learned from his background in exercise science, a full-time ministry role, a black belt in Six Sigma, his master’s in healthcare administration, and his marriage to a critical care nurse. His background has shaped a leader who is driven by compassion, innovation, measurement, and, of course, good outcomes.In this podcast, special guest host <a href="https://www.linkedin.com/in/dan-collard-09a936b/" rel="nofollow" target="_blank">Dan Collard</a>, co-founder/partner with <a href="https://www.linkedin.com/in/quint-studer/" rel="nofollow" target="_blank">Quint Studer</a> of <a href="https://healthcareplussg.com" rel="nofollow" target="_blank">Healthcare Plus Solutions Group</a>, talks with Clay about the evolution of the patient experience. Linkous says we’ve moved from patient satisfaction (how happy they are) to evidence-based practices (measuring how well clinicians do the things that result in great care) to patient engagement (getting patients more invested and involved in their own care after they leave the hospital setting).  Clay explains that we are now in the patient partnership phase, which means we not only try to affect outcomes at the bedside, but we work to change patient behaviors (diet, exercise, etc.) that are impacting their overall health. This level of compliance from patients requires a trusting relationship with providers. High levels of trust lead to better listening and more compliance, thus better outcomes. So how do we build this level of trust? Linkous says we start by reducing anxiety by creating more experiences that lead to positive emotions and fewer that lead to negative ones. Clay says that ChenMed has some interesting models in place for building trust. Their approach involves building on some foundational things that have worked well, infusing new learning from neuroscience around human behavior, and learning from organizations outside the industry, like Chick-Fil-A and Ritz-Carlton. Chen Med is also taking a closer look at the social determinants of health for their patients. By thinking more broadly than traditional medicine and looking at how housing, transportation, and other factors that happen away from the bedside impact the patient partnership, they have been able to get better outcomes.While they are still innovating and evolving, one thing is for certain. Linkous believes that all of this requires leaders and the care team to feel (and express) a deep compassion and care for others. The old adage comes to mind: People don’t care how much you know until they know how much you care.

57_The Evolution of Patient Care: Moving to a Patient Partnership Model with Clay Linkous

In this episode, Clay Linkous, Clay With over 25 years of leadership experience, 15 of which have been in healthcare, discusses how lean may help with service quality and patient experience. He discussed the healthcare working environment and the challenges he encountered during lean implementation, as well as how he overcame them. Clay’s favorite book is “5 Levels of Leadership by John C. Maxwell “, have you read it? Check out all our guests book top book recommendations here” and let us know your favorite.  https://theleaneffectpodcast.com/ https://www.facebook.com/TheLeanEffectPodcast https://www.facebook.com/groups/272448766629082/  https://www.linkedin.com/company/the-lean-effect-podcast/ Insta: @theleaneffectpodcast Twitter @EffectLean Guest: Clay Linkous https://www.linkedin.com/in/claylinkous/ clay.linkous@gmail.com Host: Mark Dejong:  https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/ Mark@4ppartners.ca https://www.4ppartners.ca Phone: 1-778-807-9691

In this episode, Clay Linkous, Clay With over 25 years of leadership experience, 15 of which have been in healthcare, discusses how lean may help with service quality and patient experience. He discussed the healthcare working environment and the challenges he encountered during lean implementation, as well as how he overcame them. Clay’s favorite book is “<a href="https://theleaneffectpodcast.com/product/the-5-levels-of-leadership-proven-steps-to-maximize-your-potential/" rel="noreferrer noopener nofollow" target="_blank">5 Levels of Leadership by John C. Maxwell </a>“, have you read it? Check out all our guests book top book recommendations <a href="https://theleaneffectpodcast.com/recommended-books/" rel="noreferrer noopener nofollow" target="_blank">here</a>” and let us know your favorite. <a href="https://theleaneffectpodcast.com/" rel="nofollow" target="_blank">https://theleaneffectpodcast.com/</a> <a href="https://www.facebook.com/TheLeanEffectPodcast" rel="nofollow" target="_blank">https://www.facebook.com/TheLeanEffectPodcast</a> <a href="https://www.facebook.com/groups/272448766629082/" rel="nofollow" target="_blank">https://www.facebook.com/groups/272448766629082/</a> <a href="https://www.linkedin.com/company/the-lean-effect-podcast/" rel="nofollow" target="_blank"> https://www.linkedin.com/company/the-lean-effect-podcast/</a> Insta: @theleaneffectpodcast Twitter @EffectLean Guest: Clay Linkous <a href="https://www.linkedin.com/in/claylinkous/" rel="nofollow" target="_blank">https://www.linkedin.com/in/claylinkous/</a> clay.linkous@gmail.com Host: Mark Dejong: <a href="https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/" rel="nofollow" target="_blank"> https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/</a> <a href="mailto:Mark@4ppartners.ca">Mark@4ppartners.ca</a> <a href="https://www.4ppartners.ca" rel="nofollow" target="_blank">https://www.4ppartners.ca</a> Phone: 1-778-807-9691

Clay Linkous: (EP 48) The jerk high achieving doctor, lawsuits and preferred team dynamics.

Joining me for episode #294 is Clay Linkous, an account leader and speaker with Studer Group. He is an accomplished cultural transformation and leadership expert who has synthesized Lean and other improvement methods with Studer Group principles and practices. Today, we'll talk about Clay's career and his purpose and motivations - both for working in healthcare and improving healthcare. We're both firm believers in the combination of Studer and Lean practices, so we're also discussing that as our main topic. I hope you enjoy the discussion!

Joining me for episode #294 is Clay Linkous, an account leader and speaker with Studer Group. He is an accomplished cultural transformation and leadership expert who has synthesized Lean and other improvement methods with Studer Group principles and practices. Today, we'll talk about Clay's career and his purpose and motivations - both for working in healthcare and improving healthcare. We're both firm believers in the combination of Studer and Lean practices, so we're also discussing that as our main topic. I hope you enjoy the discussion!

Clay Linkous, Studer Group Principles & #Lean