Deutche Telekom's guest appearances

Deutche Telekom

PEX Network | Process Excellence Network

The AI Network Podcast

Delphine Bernard

Richard Conroy

Anil Bhavnani

Fernando Nunes

Beju Shah

Chris Gunning

Vartul Mittal

Edda Blumenstein

Tony Saldanha

Sinead Devine

Alexander Hubel

Lauren Radcliffe

Henrik Hanasand

Lee Coulter

Deepak Subbarao

OwlTail

Sebastian Zeiss

Sebastian Zeiss joins us and shares the importance of how processes are presented to the rest of the business: "Our business units really see us rather as consultants than as people that really tell them what to do, and that really opens doors, because if you come to them like I'm center of excellence and I'm going to automate your processes, then everyone's probably going to be negative."

Sebastian Zeiss joins us and shares the importance of how processes are presented to the rest of the business: "Our business units really see us rather as consultants than as people that really tell them what to do, and that really opens doors, because if you come to them like I'm center of excellence and I'm going to automate your processes, then everyone's probably going to be negative."

Ep. 94: Sebastian Zeiss,  Deutche Telekom

Sebastian Zeiss joins us and shares his epiphany and ensuing action:  We actually start noticing the moment we're doing more and more, I would call it hybrid solutions, because in the beginning IT was really closed off. They wouldn't let us talk to the actual developers. Now, we're actually talking to the developers, and sometimes, you know, "why the heck did you build a bot for this? We have an API. Why don't you just use it?" That's really good stuff because it increases stability, it makes us more efficient, and the IT guys are not afraid anymore, which is the benefit. They'd say we don't have an API, of course, why don't you use a bot? But if we have one, please, please, use the API. So, in that sense, I would say that having internal competition to our IT, really was beneficial for the company because it really made everyone rethink how to approach things.

Sebastian Zeiss joins us and shares his epiphany and ensuing action:  We actually start noticing the moment we're doing more and more, I would call it hybrid solutions, because in the beginning IT was really closed off. They wouldn't let us talk to the actual developers. Now, we're actually talking to the developers, and sometimes, you know, "why the heck did you build a bot for this? We have an API. Why don't you just use it?" That's really good stuff because it increases stability, it makes us more efficient, and the IT guys are not afraid anymore, which is the benefit. They'd say we don't have an API, of course, why don't you use a bot? But if we have one, please, please, use the API. So, in that sense, I would say that having internal competition to our IT, really was beneficial for the company because it really made everyone rethink how to approach things.

Ep. 64: Sebastian Zeiss, Deutche Telekom