Gareth Drabble's guest appearances

Gareth Drabble

CHURN.FM

Andrew Peterson

Nir Eyal

Ryan Singer

Rahul Vohra

Amaan Nathoo

Ryan Robinson

Samuel Hulick

Brian Balfour

Janna Bastow

Michael Redbord

Julien Codorniou

Patrick Campbell

David Skok

Shaun Clowes

Nick Franklin

OwlTail

Contentsquare

Today on the show we have Gareth Drabble, Director of Customer Success, Northern Europe  at ContentsquareIn this episode, we talked about what led Gareth to Contentsquare, the recent acquisition of Hotjar, and what it means for Contentsquare, we then talked about how they plan to structure their customer success team as they scale, and what fuels its growth.  We also discussed how rushing into a tech touch model wobbled Contentsquare’s retention rates, and dove into how they use health scoring to predict adoption and retention, and how you can replicate the model for your company too. As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

Today on the show we have Gareth Drabble, Director of Customer Success, Northern Europe  at ContentsquareIn this episode, we talked about what led Gareth to Contentsquare, the recent acquisition of Hotjar, and what it means for Contentsquare, we then talked about how they plan to structure their customer success team as they scale, and what fuels its growth.  We also discussed how rushing into a tech touch model wobbled Contentsquare’s retention rates, and dove into how they use health scoring to predict adoption and retention, and how you can replicate the model for your company too. As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

EP 138 | Gareth Drabble - How Contentsquare use Health Scoring to predict adoption and retention