Sharon Mastracci's guest appearances

Sharon Mastracci

Dispatch in Depth

Greg Scott

Chris Bradford

Sarah Smith

Chris Knight

Matthew Levy

Ian Adams

Dan Cox

Jerry Overton

Marshall Knight

Rhonda Kelly

Darren Judd

Russ Myers

Elizabeth Ellcessor

Kevin Seaman

Mike Taigman

OwlTail

Isabel talks with Dr. Sharon Mastracci, an expert in emotional labor, and Ian Adams, a doctoral student and former law enforcement officer. They discuss the role of emotional labor in emergency dispatch, the correlation between high emotional labor and high sense of fulfillment in careers, and the need to highlight the job being done by emergency dispatchers.For Your Information: Emotional Labor and Crisis Response: Working on the Razor’s Edge (https://www.amazon.com/Emotional-Labor-Crisis-Response-Working/dp/0765625199)Emotional Labor: Putting the Service in Public Service (https://www.amazon.com/Emotional-Labor-Putting-Service-Public/dp/0765621177/ref=mt_paperback?_encoding=UTF8&amp;me)The research poster about giving emergency dispatchers closure (https://aedrjournal.org/providing-dispatchers-the-rest-of-the-story/)If you’re an emergency dispatcher, please take this survey to help Dr. Mastracci further her research: https://csbsutah.co1.qualtrics.com/jfe/form/SV_6KhyKlmECi0DnVPWant to get involved in a study? Have a question? Email us at  dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Sharon Mastracci, an expert in emotional labor, and Ian Adams, a doctoral student and former law enforcement officer. They discuss the role of emotional labor in emergency dispatch, the correlation between high emotional labor and high sense of fulfillment in careers, and the need to highlight the job being done by emergency dispatchers. For Your Information:  Emotional Labor and Crisis Response: Working on the Razor’s Edge (<a href="https://www.amazon.com/Emotional-Labor-Crisis-Response-Working/dp/0765625199" rel="nofollow" target="_blank">https://www.amazon.com/Emotional-Labor-Crisis-Response-Working/dp/0765625199</a>) Emotional Labor: Putting the Service in Public Service (<a href="https://www.amazon.com/Emotional-Labor-Putting-Service-Public/dp/0765621177/ref=mt_paperback?_encoding=UTF8&amp;me" rel="nofollow" target="_blank">https://www.amazon.com/Emotional-Labor-Putting-Service-Public/dp/0765621177/ref=mt_paperback?_encoding=UTF8&amp;me</a>) The research poster about giving emergency dispatchers closure (<a href="https://aedrjournal.org/providing-dispatchers-the-rest-of-the-story/" rel="nofollow" target="_blank">https://aedrjournal.org/providing-dispatchers-the-rest-of-the-story/</a>) If you’re an emergency dispatcher, please take this survey to help Dr. Mastracci further her research: <a href="https://csbsutah.co1.qualtrics.com/jfe/form/SV_6KhyKlmECi0DnVP" rel="nofollow" target="_blank">https://csbsutah.co1.qualtrics.com/jfe/form/SV_6KhyKlmECi0DnVP</a> Want to get involved in a study? Have a question? Email us at  dispatchindepth @ emergencydispatch (dot) org

You’ve Got Me Doing Emotional Labor with Dr. Sharon Mastracci and Ian Adams