Eddie Lichstein's guest appearances

Eddie Lichstein

INspired INsider Podcast

Neil Patel

Christopher Lochhead

Donald Trump

Dorie Clark

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Laura Roeder

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OwlTail

Eddie Lichstein is the managing partner for Rejoiner - an email marketing agency. Eddie is also the co-founder of Autoplicity - an auto parts and supplies store which sells a variety of new parts and accessories for cars and trucks, both foreign and domestic.  Here’s a glimpse of what you’ll learn:   [0:40] Jeremy introduces his guest, Eddie Lichstein.  [1:50] What is Rejoiner?  [3:50] Why do business leaders like to use Rejoiner?  [5:00] Eddie shares a customer success story.  [7:00] Who should use Rejoiner?  [9:30] Why taking care of your customer is key.  [11:00] Closing thoughts.   In this episode… What is the best way to ensure that customers keep coming back to your business? Should you focus on the quality of your product or service? Should you focus on creating great customer service? On this episode of Inspired Insider, you’ll hear from entrepreneur and business leader Eddie Lichstein. In his conversation with Jeremy, Eddie opens up about why he partnered with Rejoiner, how the service helps customers, why providing great customer service is so important and much more. You don’t want to miss a minute of this engaging episode featuring Eddie’s story!  Imagine what it would look like to have a top-notch marketing team dedicated to getting and keeping your customers connected to your business. Does it sound too good to be true? It doesn’t have to be! Eddie Lichstein was so impressed with the concept of Rejoiner that he went from customer to managing partner! He saw that Rejoiner was on to a brilliant business model - take the complexity out of in house marketing and put it in the hands of experts. Since Eddie partnered with Rejoiner, the business has only grown - now they serve more clients than ever before. Make sure to check out the link to Rejoiner in the resources section at the end of this post.  Did you know that one of the best ways to stand out from your competition is to provide great customer service? It’s true! From Amazon to REI, businesses have learned that treating a customer with care the first time increases their chances of becoming a repeat customer. You don’t have to spend a fortune to make sure your customer experience is great - just treat them like you’d like to be treated. Focusing on customer service might sound like an elementary aspect of building a business, but you’d be surprised at how many businesses miss this critical component! What can you learn from Eddie’s story with Rejoiner and their focus on providing great customer service?  Resources Mentioned on this episode  Rejoiner Autoplicity Edward Lichstein - Co-Founder - Autoplicity.com | LinkedIn Intro Music by Kidd Russell  Sponsor for this episode Rise25’s mission is to connect you with your best referral partners and customers. We do this in 3 ways…  Our Done for you Media - We help your company completely run and launch your own podcast. we distribute your show across more than 11 different channels including a dedicated blog post and social media. You simply show up and talk and we do everything else. Our team has been working with podcasters since 2009. I personally credit podcasting as the single best thing I have done for my business and my life. It has allowed me to connect with the founders/ceo’s of P90x, Atari, Einstein Bagels, Mattel, Rx Bars, and many more. Besides making best friends and finding my business partner..podcasting has led to relationships with countless customers and referral partners.   Our Done for you Lead Generation- We manually send a consistent flow of customized outreach messages to your ideal clients and referral sources that you want to connect with to generate more business and clients - this is not paid traffic by the way.   Our Done for you VIP Events - We do live in-person VIP Days and receptions. These are 100% outsourced VIP days for software companies and conference organizers so we can help you serve your highest level customers.  It may or may not involve Elvis costumes - See video   Rise25 VIP Days have a proven track record of helping companies to get more referrals, increase retention with their VIP customers, and get more engaged new customers without adding extra work to that company’s plate. Rise25 has hosted VIP events in cities such as Austin, Chicago, Santa Barbara, San Diego, New York, Sonoma, and Las Vegas to name a few. Since these each require a lot of humans to do the work we have limited bandwidth and only want to work with the right company. so if any sound interesting to you go to Rise25.com and contact us or email support (at) rise25.com. If your company wants to attract and connect with your highest level customers and referral partners then you can learn more and contact us to find out if your company qualifies at Rise25.com.  Rise25 was cofounded by Dr. Jeremy Weisz and John Corcoran.

Eddie Lichstein is the managing partner for Rejoiner - an email marketing agency. Eddie is also the co-founder of Autoplicity - an auto parts and supplies store which sells a variety of new parts and accessories for cars and trucks, both foreign and domestic.  Here’s a glimpse of what you’ll learn:  <ul> <li>[0:40] Jeremy introduces his guest, Eddie Lichstein. </li> <li>[1:50] What is Rejoiner? </li> <li>[3:50] Why do business leaders like to use Rejoiner? </li> <li>[5:00] Eddie shares a customer success story. </li> <li>[7:00] Who should use Rejoiner? </li> <li>[9:30] Why taking care of your customer is key. </li> <li>[11:00] Closing thoughts. </li> </ul> In this episode… What is the best way to ensure that customers keep coming back to your business? Should you focus on the quality of your product or service? Should you focus on creating great customer service? On this episode of Inspired Insider, you’ll hear from entrepreneur and business leader Eddie Lichstein. In his conversation with Jeremy, Eddie opens up about why he partnered with Rejoiner, how the service helps customers, why providing great customer service is so important and much more. You don’t want to miss a minute of this engaging episode featuring Eddie’s story!  Imagine what it would look like to have a top-notch marketing team dedicated to getting and keeping your customers connected to your business. Does it sound too good to be true? It doesn’t have to be! Eddie Lichstein was so impressed with the concept of Rejoiner that he went from customer to managing partner! He saw that Rejoiner was on to a brilliant business model - take the complexity out of in house marketing and put it in the hands of experts. Since Eddie partnered with Rejoiner, the business has only grown - now they serve more clients than ever before. Make sure to check out the link to Rejoiner in the resources section at the end of this post.  Did you know that one of the best ways to stand out from your competition is to provide great customer service? It’s true! From Amazon to REI, businesses have learned that treating a customer with care the first time increases their chances of becoming a repeat customer. You don’t have to spend a fortune to make sure your customer experience is great - just treat them like you’d like to be treated. Focusing on customer service might sound like an elementary aspect of building a business, but you’d be surprised at how many businesses miss this critical component! What can you learn from Eddie’s story with Rejoiner and their focus on providing great customer service?  Resources Mentioned on this episode <ul> <li><a href="https://rejoiner.com/" rel="noopener nofollow" target="_blank">Rejoiner</a></li> <li><a href="https://autoplicity.com/" rel="noopener nofollow" target="_blank">Autoplicity</a></li> <li><a href="https://www.linkedin.com/in/edwardlichstein" rel="noopener nofollow" target="_blank">Edward Lichstein - Co-Founder - Autoplicity.com | LinkedIn</a></li> <li><a href="http://thesweetspotoflife.com/" rel="noopener nofollow" target="_blank">Intro Music by Kidd Russell</a></li> </ul> Sponsor for this episode <a href="https://rise25.com/" rel="noopener nofollow" target="_blank">Rise25</a>’s mission is to connect you with your best referral partners and customers. We do this in 3 ways… <ol> <li><a href="https://rise25.com/" rel="noopener nofollow" target="_blank">Our Done for you Media</a> - We help your company completely run and launch your own podcast. we distribute your show across more than 11 different channels including a dedicated blog post and social media. You simply show up and talk and we do everything else. Our team has been working with podcasters since 2009. I personally credit podcasting as the single best thing I have done for my business and my life. It has allowed me to connect with the founders/ceo’s of <a href="https://www.inspiredinsider.com/tony-horton-p90x-interview/" rel="noopener nofollow" target="_blank">P90x</a>, <a href="https://www.inspiredinsider.com/nolan-bushnell-atari-brainrush-interview" rel="noopener nofollow" target="_blank">Atari</a>, <a href="https://www.inspiredinsider.com/noah-alper-noahsbagels-interview/" rel="noopener nofollow" target="_blank">Einstein Bagels</a>, <a href="https://www.inspiredinsider.com/tom-kalinske-sega-consolewars-interview" rel="noopener nofollow" target="_blank">Mattel</a>, <a href="https://www.inspiredinsider.com/peter-rahal-rxbar-interview/" rel="noopener nofollow" target="_blank">Rx Bars</a>, and many more. Besides making best friends and finding my business partner..podcasting has led to relationships with countless customers and referral partners.</li> </ol> <ol> <li>Our <a href="https://rise25.com/" rel="noopener nofollow" target="_blank">Done for you Lead Generation</a>- We manually send a consistent flow of customized outreach messages to your ideal clients and referral sources that you want to connect with to generate more business and clients - this is not paid traffic by the way.</li> </ol> <ol> <li>Our <a href="http://rise25.com/vipday/" rel="noopener nofollow" target="_blank">Done for you VIP Events</a> - We do live in-person VIP Days and receptions. These are 100% outsourced VIP days for software companies and conference organizers so we can help you serve your highest level customers.  It may or may not involve Elvis costumes - <a href="http://www.rise25.com/" rel="noopener nofollow" target="_blank">See video </a></li> </ol> Rise25 <a href="http://rise25.com/vipday/" rel="noopener nofollow" target="_blank">VIP Days</a> have a proven track record of helping companies to get more referrals, increase retention with their VIP customers, and get more engaged new customers without adding extra work to that company’s plate. Rise25 has hosted VIP events in cities such as Austin, Chicago, Santa Barbara, San Diego, New York, Sonoma, and Las Vegas to name a few. Since these each require a lot of humans to do the work we have limited bandwidth and only want to work with the right company. so if any sound interesting to you go to <a href="http://Rise25.com" rel="nofollow" target="_blank">Rise25.com</a> and contact us or email support (at) <a href="http://rise25.com" rel="nofollow" target="_blank">rise25.com</a>. If your company wants to attract and connect with your highest level customers and referral partners then you can learn more and contact us to find out if your company qualifies at <a href="http://rise25.com/" rel="noopener nofollow" target="_blank">Rise25.com</a>. Rise25 was cofounded by <a href="http://rise25.com/media/" rel="noopener nofollow" target="_blank">Dr. Jeremy Weisz</a> and <a href="http://rise25.com/media/" rel="noopener nofollow" target="_blank">John Corcoran</a>.

[One Question] Why You Should Focus on Great Customer Service with Eddie Lichstein Managing Partner of Rejoiner

Very few companies can claim to have a customer service legacy. But Eddie Lichstein, coFounder of Autoplicity.com can point to the customer service approach they’ve taken to build the company. His auto parts company has gone from 0 to 50 million dollars in 4 years. He is also the Founder of THMotorsports.com that sells car parts - and the company celebrated 10 years and over 100,000 customers just recently. Eddie is also the coFounder of Rejoiner.com, an email marketing automation software for Ecommerce companies. Here’s a glimpse of what you’ll learn:  [0:15] Jeremy’s introduction to this episode with Eddie Lichstein. [2:28] Why Eddie is focused on building a legacy that helps others. [8:47] The beginning of Autoplicity and the idea for expansion. [9:36] The beginnings of eCommerce 10 years ago. [14:02] The process the company follows to help customers and others via social. [16:49] The initial products and traction for TH Motorsports. [21:36] Building the business’ customer base on forums. [24:49] The things Eddie recommends you have on your website to build trust. [29:00] Learning how to setup your checkout pages from Amazon. [31:52] The challenges the team faced with TH Motorsports. [33:21] Managing cash flow when selling high ticket items. [38:50] Building a catalog to fuel the desired customer service legacy. [42:37] The team who runs the company at this point. [46:29] The toughest part about building and leading a team. [48:21] The key steps that grew the company so quickly. [52:23] Software the company uses.  In this episode… Eddie Lichstein and the team at Autoplicity and TH Motorsports built their business by establishing a customer service legacy. They hit the ground running - not through marketing and direct sales but through interactions with real people in online automotive forums. And though they’ve grown beyond that practice, they haven’t left it altogether. To this day forums are a huge place for the company’s representatives to engage with potential clients - and the customer service legacy continues as a result. When you think about what Eddie Lichstein and his team have done - building from 0 to 50 million dollars in 4 years, you realize that it’s an amazing feat for any company. But when you understand that they are selling in one of the most competitive markets - auto parts for all kinds of automobiles, including high profile sports cars - the task becomes even more amazing. In this conversation Jeremy and Eddie chat about how the company got its start, the things that contributed to its rapid growth, and how they continue to excel in customer service and product sales in spite of vicious competition. Content is definitely king for Eddie Lichstein. He’s built three companies on the back of excellent, helpful, incredibly detailed content that provides tremendous value to those looking to purchase anything from auto parts to email marketing services. His companies specialize in providing answers to the questions their potential customers have and they reap the rewards of it in increased sales. Building trust through powerful content marketing is not a theory with Eddie, it’s a proven fact. When it comes to eCommerce the team at Autoplicity and TH Motorsports have figured out how to create shopping carts, checkout pages, and follow up email sequences that bring in more purchases and therefore, more profit. But they didn’t do it by reinventing the wheel. Much of the approach they follow, they learned from examining and analyzing the big brands that do it well - like Amazon. You can learn a lot from what Eddie Lichstein shares about the secrets to higher conversions that are right in front of you on every Amazon checkout page, so be sure you listen. If you are going to start an eCommerce company that sells higher ticket items (like Eddie Lichstein did) he recommends one thing: Don’t go into debt to do it. Take the time to raise capital - because cash flow is the main thing that chokes a startup business and keeps it from growing. You’ll need to be able to do the things necessary to push past the obstacles you’ll encounter - and you can’t do that if you are worried about a load of debt or strapped for cash. That’s just one lesson you’ll learn from this seasoned eCommerce seller, on this episode of Inspired Insider. Resources Mentioned on this episode  www.Autoplicity.com www.THMotorsports.com www.Rejoiner.com www.Buy.com www.Rakuten.com  [box type="info"] Sponsor for this episode This is part of the Skubana Ecommerce Mastery Series where top Sellers and Experts teach you what really works to boost your ecommerce business. Skubana is a platform to manage your entire ecommerce operation.

Very few companies can claim to have a customer service legacy. But Eddie Lichstein, coFounder of <a href="http://Autoplicity.com" rel="nofollow" target="_blank">Autoplicity.com</a> can point to the customer service approach they’ve taken to build the company. His auto parts company has gone from 0 to 50 million dollars in 4 years. He is also the Founder of <a href="http://THMotorsports.com" rel="nofollow" target="_blank">THMotorsports.com</a> that sells car parts - and the company celebrated 10 years and over 100,000 customers just recently. Eddie is also the coFounder of <a href="http://Rejoiner.com" rel="nofollow" target="_blank">Rejoiner.com</a>, an email marketing automation software for Ecommerce companies. Here’s a glimpse of what you’ll learn: <ul> <li>[0:15] Jeremy’s introduction to this episode with Eddie Lichstein.</li> <li>[2:28] Why Eddie is focused on building a legacy that helps others.</li> <li>[8:47] The beginning of Autoplicity and the idea for expansion.</li> <li>[9:36] The beginnings of eCommerce 10 years ago.</li> <li>[14:02] The process the company follows to help customers and others via social.</li> <li>[16:49] The initial products and traction for TH Motorsports.</li> <li>[21:36] Building the business’ customer base on forums.</li> <li>[24:49] The things Eddie recommends you have on your website to build trust.</li> <li>[29:00] Learning how to setup your checkout pages from Amazon.</li> <li>[31:52] The challenges the team faced with TH Motorsports.</li> <li>[33:21] Managing cash flow when selling high ticket items.</li> <li>[38:50] Building a catalog to fuel the desired customer service legacy.</li> <li>[42:37] The team who runs the company at this point.</li> <li>[46:29] The toughest part about building and leading a team.</li> <li>[48:21] The key steps that grew the company so quickly.</li> <li>[52:23] Software the company uses.</li> </ul> In this episode… Eddie Lichstein and the team at Autoplicity and TH Motorsports built their business by establishing a customer service legacy. They hit the ground running - not through marketing and direct sales but through interactions with real people in online automotive forums. And though they’ve grown beyond that practice, they haven’t left it altogether. To this day forums are a huge place for the company’s representatives to engage with potential clients - and the customer service legacy continues as a result. When you think about what Eddie Lichstein and his team have done - building from 0 to 50 million dollars in 4 years, you realize that it’s an amazing feat for any company. But when you understand that they are selling in one of the most competitive markets - auto parts for all kinds of automobiles, including high profile sports cars - the task becomes even more amazing. In this conversation Jeremy and Eddie chat about how the company got its start, the things that contributed to its rapid growth, and how they continue to excel in customer service and product sales in spite of vicious competition. Content is definitely king for Eddie Lichstein. He’s built three companies on the back of excellent, helpful, incredibly detailed content that provides tremendous value to those looking to purchase anything from auto parts to email marketing services. His companies specialize in providing answers to the questions their potential customers have and they reap the rewards of it in increased sales. Building trust through powerful content marketing is not a theory with Eddie, it’s a proven fact. When it comes to eCommerce the team at Autoplicity and TH Motorsports have figured out how to create shopping carts, checkout pages, and follow up email sequences that bring in more purchases and therefore, more profit. But they didn’t do it by reinventing the wheel. Much of the approach they follow, they learned from examining and analyzing the big brands that do it well - like Amazon. You can learn a lot from what Eddie Lichstein shares about the secrets to higher conversions that are right in front of you on every Amazon checkout page, so be sure you listen. If you are going to start an eCommerce company that sells higher ticket items (like Eddie Lichstein did) he recommends one thing: Don’t go into debt to do it. Take the time to raise capital - because cash flow is the main thing that chokes a startup business and keeps it from growing. You’ll need to be able to do the things necessary to push past the obstacles you’ll encounter - and you can’t do that if you are worried about a load of debt or strapped for cash. That’s just one lesson you’ll learn from this seasoned eCommerce seller, on this episode of Inspired Insider. Resources Mentioned on this episode <ul> <li><a href="http://www.Autoplicity.com" rel="nofollow" target="_blank">www.Autoplicity.com</a></li> <li><a href="http://www.THMotorsports.com" rel="nofollow" target="_blank">www.THMotorsports.com</a></li> <li><a href="http://www.Rejoiner.com" rel="nofollow" target="_blank">www.Rejoiner.com</a></li> <li><a href="http://www.Buy.com" rel="nofollow" target="_blank">www.Buy.com</a></li> <li><a href="http://www.Rakuten.com" rel="nofollow" target="_blank">www.Rakuten.com</a></li> </ul> [box type="info"] Sponsor for this episode This is part of the <a href="http://www.skubana.com" rel="nofollow" target="_blank">Skubana</a> Ecommerce Mastery Series where top Sellers and Experts teach you what really works to boost your ecommerce business. Skubana is a platform to manage your entire ecommerce operation.

Building A Customer Service Legacy, with Eddie Lichstein of Autoplicity