Sue MacArthur's guest appearances

Sue MacArthur

Build a Better Agency Podcast

Onward Nation

21st Century Entrepreneurship

Strap on your Boots

Rob Walch

Christopher Lochhead

Dixie Decker

Jordan Goodman

Dorie Clark

Gene Hammett

Jon Levy

Joe Vitale

Mike McDerment

Nicole Walters

Roger Whitney

Greg Dickerson

Mitch Stephen

Stephen Christopher

Jon Vroman

OwlTail

In this episode, Sue MacArthur, a seasoned expert in strategic talent management, discusses the critical issues of employee retention, team renewal, and leadership development in today's job market. Sue dives into how employer branding and corporate culture play a significant role in keeping quality employees engaged and attracted to their jobs.Key Topics Discussed:It's crucial to prioritize fostering a strong organizational culture and providing a positive experience for job candidates.One way to retain employees and avoid exit interviews is through the practice of conducting "Stay Interviews."To maintain employee engagement, it is essential to communicate small victories and positive aspects of the job.There is a disparity between what leaders believe they are offering and what employees perceive they have access to.In light of 'The Great Resignation', it's important for employers to adjust their hiring strategies to better accommodate the changing job market.Learn how to avoid common hiring mistakes made by employers during the recruitment process.Strategic talent management is crucial for businesses to attract, nurture, and keep exceptional employees.Succession planning is an essential aspect of family businesses.Sue's company, Strategic Talent Management, is characterized by a strong ethos of building lasting relationships with clients.Remember to subscribe to our podcast so you can receive notifications about new episodes! If you found this episode helpful, kindly share it with your colleagues and participate in the discussions on our social media channels. Let's continue the conversation about retaining employees and building strong teams in today's dynamic job market. Always bear in mind that your employees are your most valuable resource!

In this episode, Sue MacArthur, a seasoned expert in strategic talent management, discusses the critical issues of employee retention, team renewal, and leadership development in today's job market. Sue dives into how employer branding and corporate culture play a significant role in keeping quality employees engaged and attracted to their jobs.Key Topics Discussed:<ol><li>It's crucial to prioritize fostering a strong organizational culture and providing a positive experience for job candidates.</li><li>One way to retain employees and avoid exit interviews is through the practice of conducting "Stay Interviews."</li><li>To maintain employee engagement, it is essential to communicate small victories and positive aspects of the job.</li><li>There is a disparity between what leaders believe they are offering and what employees perceive they have access to.</li><li>In light of 'The Great Resignation', it's important for employers to adjust their hiring strategies to better accommodate the changing job market.</li><li>Learn how to avoid common hiring mistakes made by employers during the recruitment process.</li><li>Strategic talent management is crucial for businesses to attract, nurture, and keep exceptional employees.</li><li>Succession planning is an essential aspect of family businesses.</li><li>Sue's company, Strategic Talent Management, is characterized by a strong ethos of building lasting relationships with clients.</li></ol>Remember to subscribe to our podcast so you can receive notifications about new episodes! If you found this episode helpful, kindly share it with your colleagues and participate in the discussions on our social media channels. Let's continue the conversation about retaining employees and building strong teams in today's dynamic job market. Always bear in mind that your employees are your most valuable resource!

Sue MacArthur: Mastering Employee Retention and Renewing Teams in a Changing Job Market

Art Boulay

It’s no secret the job market has shifted immensely over the past 3–4 years. One minute, we’re hitting the brakes and halting all new hires. The next, we’re kicking things back into gear and going through a hiring frenzy with inflated salaries. And now, we’re entering a recession but still need to hire top talent at an affordable price. How do we keep up?  This week, I’m talking with Art Boulay and Sue MacArthur, two experts in talent management and agency staffing. They created a perfect formula for assessing potential new hires’ strengths, weaknesses, and full-on red flags that could save you a lot of time before even starting an interview.   This episode is packed with information about how agencies can optimize their hiring in a job market where you only have a few days — rather than a few weeks — to decide on a candidate. I hope you grab a pen and paper and take some notes on this one because this could change your entire approach to hiring new team members. A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode:  How hiring has changed rapidly in the past 3–4 years What agencies should have in place before they begin looking for a candidate Why you need to try your best to lock in a new hire in under a week Don’t be afraid to make a candidate sweat a little Why trying too hard to sell your agency to a candidate could lose you a great hire Identifying yellow and red flags for in-office, hybrid, or remote positions How to handle and possibly prevent a bad Glassdoor review if you encounter one Pay attention to the little things — body language, demeanor, and even their background in the Zoom call The most critical things to consider to get the right candidate to accept your job offer 

It’s no secret the job market has shifted immensely over the past 3–4 years. One minute, we’re hitting the brakes and halting all new hires. The next, we’re kicking things back into gear and going through a hiring frenzy with inflated salaries. And now, we’re entering a recession but still need to hire top talent at an affordable price. How do we keep up? This week, I’m talking with Art Boulay and Sue MacArthur, two experts in talent management and agency staffing. They created a perfect formula for assessing potential new hires’ strengths, weaknesses, and full-on red flags that could save you a lot of time before even starting an interview. This episode is packed with information about how agencies can optimize their hiring in a job market where you only have a few days — rather than a few weeks — to decide on a candidate. I hope you grab a pen and paper and take some notes on this one because this could change your entire approach to hiring new team members. A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: <ul> <li>How hiring has changed rapidly in the past 3–4 years</li> <li>What agencies should have in place before they begin looking for a candidate</li> <li>Why you need to try your best to lock in a new hire in under a week</li> <li>Don’t be afraid to make a candidate sweat a little</li> <li>Why trying too hard to sell your agency to a candidate could lose you a great hire</li> <li>Identifying yellow and red flags for in-office, hybrid, or remote positions</li> <li>How to handle and possibly prevent a bad Glassdoor review if you encounter one</li> <li>Pay attention to the little things — body language, demeanor, and even their background in the Zoom call</li> <li>The most critical things to consider to get the right candidate to accept your job offer</li> </ul>

EP 382: Adapting the hiring process to a new era of agency staffing with Art Boulay and Sue MacArthur

Art Boulay’s Biography: Art Boulay, MBA, is CEO of Strategic Talent Management, a consulting firm he co-founded based in Maine with clients all over the US. Like you, he recognizes that organizations spend lots of money solving problems caused by a lack of soft skills among their leaders, managers, employees and new hires. He is an expert in solving those people challenges. Art brings practical ideas, humor and common sense solutions to each assignment. He specializes in organizational planning, succession &amp; leadership, and is a certified behavioral and leadership coach. He is an expert in applying assessment tools to solve real-world challenges in coaching &amp; development, hiring, promotion and recruitment. Art has lived in Maine most of his life and enjoys hiking and camping in the beautiful north woods of Maine. He currently makes his home in Brunswick, Maine with his wife Lori. Sue MacArthur’s Biography: Sue MacArthur has developed Strategic Talent Management’s national recruiting practice into being one of four key service areas. Prior to joining STM, Sue had a dynamic career in the areas of human resources and operations. She has worked for Westin Hotels, John Hancock Financial Services, and Manpower Staffing Services; and has worn many hats with a variety of startup companies. Leadership, people, and problem-solving are her passions. Sue’s non-traditional career path allows her to bring unique insights and diverse perspectives to complex situations and produce innovative solutions. As a reformed politician, building consensus and trust come naturally to Sue, which allows her to create relationships, build rapport, and understand the needs of others. Sue’s professional strategy moving forward is to bring her expertise, experience, and passions together to leave a positive legacy. What you’ll learn about in this episode:  Art shares how he co-founded Strategic Talent Management, and he explains how his business has evolved over its existence Sue shares how she joined STM and quickly began helping to grow the business and evolving the solutions STM offers its clients Why the recurring theme Sue hears from employees leaving their jobs is “I just couldn’t go back there”, and what factors are contributing to The Great Resignation Why your employer branding needs to be honest, clear, direct, and should avoid sounding too generic or overly rosy Why it’s equally important for candidates to know who they are and what their goals for their career are, and how Art and Sue help candidates clarify their aspirations How STM’s assessment works, what data points and tools they use, and how their process helps match ideal employers with right-fit candidates Art shares how his team helps employers avoid “bad hire” situations, and he shares how hiring mediocre performers is a bigger problem than hiring bad performers Why you shouldn’t be looking for “perfect candidates” but rather should be focusing on what you need in a role and then finding someone who fits those needs How behavioral assessment tools (such as the Myers-Briggs Type Indicator) can be useful for learning more about potential hires and how they would fit into the team Why your existing team can be an outstanding resource for building a pipeline for talent and bringing in great candidates even during The Great Resignation  Resources:  Email: solutions@strategictalentmgmt.com Blog: https://strategictalentmgmt.com/blog/ Website: https://strategictalentmgmt.com/ Art’s LinkedIn: www.linkedin.com/in/artboulay/ Sue’s LinkedIn: www.linkedin.com/in/suemacarthur/ LinkedIn: www.linkedin.com/company/strategic-talent-management/ Facebook: www.facebook.com/Strategic-Talent-Management-77066671390 

Art Boulay’s Biography: Art Boulay, MBA, is CEO of Strategic Talent Management, a consulting firm he co-founded based in Maine with clients all over the US. Like you, he recognizes that organizations spend lots of money solving problems caused by a lack of soft skills among their leaders, managers, employees and new hires. He is an expert in solving those people challenges. Art brings practical ideas, humor and common sense solutions to each assignment. He specializes in organizational planning, succession &amp; leadership, and is a certified behavioral and leadership coach. He is an expert in applying assessment tools to solve real-world challenges in coaching &amp; development, hiring, promotion and recruitment. Art has lived in Maine most of his life and enjoys hiking and camping in the beautiful north woods of Maine. He currently makes his home in Brunswick, Maine with his wife Lori. Sue MacArthur’s Biography: Sue MacArthur has developed Strategic Talent Management’s national recruiting practice into being one of four key service areas. Prior to joining STM, Sue had a dynamic career in the areas of human resources and operations. She has worked for Westin Hotels, John Hancock Financial Services, and Manpower Staffing Services; and has worn many hats with a variety of startup companies. Leadership, people, and problem-solving are her passions. Sue’s non-traditional career path allows her to bring unique insights and diverse perspectives to complex situations and produce innovative solutions. As a reformed politician, building consensus and trust come naturally to Sue, which allows her to create relationships, build rapport, and understand the needs of others. Sue’s professional strategy moving forward is to bring her expertise, experience, and passions together to leave a positive legacy. What you’ll learn about in this episode: <ul> <li>Art shares how he co-founded Strategic Talent Management, and he explains how his business has evolved over its existence</li> <li>Sue shares how she joined STM and quickly began helping to grow the business and evolving the solutions STM offers its clients</li> <li>Why the recurring theme Sue hears from employees leaving their jobs is “I just couldn’t go back there”, and what factors are contributing to The Great Resignation</li> <li>Why your employer branding needs to be honest, clear, direct, and should avoid sounding too generic or overly rosy</li> <li>Why it’s equally important for candidates to know who they are and what their goals for their career are, and how Art and Sue help candidates clarify their aspirations</li> <li>How STM’s assessment works, what data points and tools they use, and how their process helps match ideal employers with right-fit candidates</li> <li>Art shares how his team helps employers avoid “bad hire” situations, and he shares how hiring mediocre performers is a bigger problem than hiring bad performers</li> <li>Why you shouldn’t be looking for “perfect candidates” but rather should be focusing on what you need in a role and then finding someone who fits those needs</li> <li>How behavioral assessment tools (such as the Myers-Briggs Type Indicator) can be useful for learning more about potential hires and how they would fit into the team</li> <li>Why your existing team can be an outstanding resource for building a pipeline for talent and bringing in great candidates even during The Great Resignation</li> </ul> Resources: <ul> <li>Email: <a href="mailto:solutions@strategictalentmgmt.com" rel="noopener">solutions@strategictalentmgmt.com</a></li> <li>Blog: <a href="https://strategictalentmgmt.com/blog/" rel="noopener nofollow" target="_blank">https://strategictalentmgmt.com/blog/</a></li> <li>Website: <a href="https://strategictalentmgmt.com/" rel="nofollow" target="_blank">https://strategictalentmgmt.com/</a></li> <li>Art’s LinkedIn: <a href="http://www.linkedin.com/in/artboulay/" rel="noopener nofollow" target="_blank">www.linkedin.com/in/artboulay/</a></li> <li>Sue’s LinkedIn: <a href="http://www.linkedin.com/in/suemacarthur/" rel="noopener nofollow" target="_blank">www.linkedin.com/in/suemacarthur/</a></li> <li>LinkedIn: <a href="http://www.linkedin.com/company/strategic-talent-management/" rel="noopener nofollow" target="_blank">www.linkedin.com/company/strategic-talent-management/</a></li> <li>Facebook: <a href="http://www.facebook.com/Strategic-Talent-Management-77066671390" rel="noopener nofollow" target="_blank">www.facebook.com/Strategic-Talent-Management-77066671390</a></li> </ul>

Episode 1018: The Great Resignation, with Art Boulay and Sue MacArthur