Genesis Lee's guest appearances

Genesis Lee

Dungeon Crawlers Radio

Channel Journeys Podcast

OwlTail

In the SaaS world, customer experience is king. Drive a great customer experience and customers will expand and renew their subscription to your service. Deliver a poor experience, and customers will quickly switch to a competitor and likely share their bad experience online. Genesis Lee, VP of Global Customer Experience at Allbound, shares how a customer-centric strategy can build happy customers and drive greater partner success. KEY TAKEAWAYS Here are 5 things I learned from Genesis about customer experience and partner success:  When thinking about customer experience, consider the entire value chain, including partners involved in selling and delivering services around your solution. Ask your partners to tell you one thing their customers need. You may be surprised by the conversation that follows. For the next QBR with a partner, ask if they would be willing to invite a few customers to the call. You’ll learn a lot about their customer’s experience and the partner’s experience in serving that customer. Offer a way for your partners to open support tickets. Their support requests could be related to technology, your partner program, or just about anything.  Encourage partners to have a customer success team and provide a means for partners to gather customer surveys to track customer satisfaction.  LINKS &amp; RESOURCES    Follow Genesis on LinkedIn Learn How Customer Experience Drives Partner Success Listen to The Digital Body Language Of Successful Partners Learn more about Allbound  The post Genesis Lee: Customer Driven Partner Success first appeared on Channel Journeys.

<p>In the SaaS world, customer experience is king. Drive a great customer experience and customers will expand and renew their subscription to your service. Deliver a poor experience, and customers will quickly switch to a competitor and likely share their bad experience online. Genesis Lee, VP of Global Customer Experience at <a href="https://www.allbound.com/" rel="noopener nofollow" target="_blank">Allbound</a>, shares how a customer-centric strategy can build happy customers and drive greater partner success.</p> <h4>KEY TAKEAWAYS</h4> <p>Here are 5 things I learned from Genesis about customer experience and partner success:</p> <ol> <li>When thinking about customer experience, consider the entire value chain, including partners involved in selling and delivering services around your solution.</li> <li>Ask your partners to tell you one thing their customers need. You may be surprised by the conversation that follows.</li> <li>For the next QBR with a partner, ask if they would be willing to invite a few customers to the call. You’ll learn a lot about their customer’s experience and the partner’s experience in serving that customer.</li> <li>Offer a way for your partners to open support tickets. Their support requests could be related to technology, your partner program, or just about anything. </li> <li>Encourage partners to have a customer success team and provide a means for partners to gather customer surveys to track customer satisfaction.</li> </ol> <h4>LINKS &amp; RESOURCES</h4> <ul> <li> <ul> <li>Follow <a href="https://www.linkedin.com/in/genesislee100/" rel="noopener nofollow" target="_blank">Genesis on LinkedIn</a></li> <li>Learn <a href="https://channeljourneys.com/jeff-mccullough-customer-experience-drives-partner-success-cj68/" rel="nofollow" target="_blank">How Customer Experience Drives Partner Success</a></li> <li>Listen to <a href="https://channeljourneys.com/daniel-graff-radford-digital-body-language-successful-partners-cj76/" rel="nofollow" target="_blank">The Digital Body Language Of Successful Partners</a></li> <li>Learn more about <a href="https://www.allbound.com/?utm_source=channel+journeys+podcast&amp;utm_medium=podcast&amp;utm_campaign=brand+awareness" rel="noopener nofollow" target="_blank">Allbound</a></li> </ul> </li></ul>The post <a href="https://channeljourneys.com/genesis-lee-customer-driven-partner-success/" rel="nofollow" target="_blank">Genesis Lee: Customer Driven Partner Success</a> first appeared on <a href="https://channeljourneys.com" rel="nofollow" target="_blank">Channel Journeys</a>.

Genesis Lee: Customer Driven Partner Success

The Dungeon Crawlers Radio Team welcomes to the show for the very first time author, Shallee McArthur.  We will be talking to Shalee about her new book, The Unhappenings of Genesis Lee.Seventeen-year-old Genesis Lee has never forgotten anything. As one of the Mementi—a small group of genetically-enhanced humans—Gena remembers everything with the help of her Link bracelets, which preserve memories perfectly. But Links can be stolen, and six people have already lost their lives to a memory thief, including Gena’s best friend.Anyone could be next.This episode of Dungeon Crawlers Radio has been brought to you by Audible. Visit http://www.audibletrial.com/DungeonCrawlersRadio for a free trial membership*.Audible® Free Trial Details* Get your first 30 days of the AudibleListener® Gold membership plan free, which includes one credit. In almost all cases, one credit equals one audiobook. After your 30 day trial, your membership will automatically renew each month for just $14.95, billed to the credit card you used when you registered with Audible. With your membership, you will receive one credit per month plus members-only discounts on all audio purchases. If you cancel your membership before your free trial period is up, you will not be charged. Thereafter, cancel anytime, effective the next billing cycle. See the complete terms and policy applicable to Audible memberships.

The Dungeon Crawlers Radio Team welcomes to the show for the very first time author, Shallee McArthur.  We will be talking to Shalee about her new book, The Unhappenings of Genesis Lee.<br>Seventeen-year-old Genesis Lee has never forgotten anything. As one of the Mementi—a small group of genetically-enhanced humans—Gena remembers everything with the help of her Link bracelets, which preserve memories perfectly. But Links can be stolen, and six people have already lost their lives to a memory thief, including Gena’s best friend.<br><br>Anyone could be next.<br>This episode of Dungeon Crawlers Radio has been brought to you by Audible. Visit <a href="http://www.audibletrial.com/DungeonCrawlersRadio" rel="nofollow" target="_blank">http://www.audibletrial.com/DungeonCrawlersRadio</a> for a free trial membership*.<br><br>Audible® Free Trial Details<br><br>* Get your first 30 days of the AudibleListener® Gold membership plan free, which includes one credit. In almost all cases, one credit equals one audiobook. After your 30 day trial, your membership will automatically renew each month for just $14.95, billed to the credit card you used when you registered with Audible. With your membership, you will receive one credit per month plus members-only discounts on all audio purchases. If you cancel your membership before your free trial period is up, you will not be charged. Thereafter, cancel anytime, effective the next billing cycle. See the complete terms and policy applicable to Audible memberships.