How FLS Are Solving The Scheduling Problem For Social Landlords | Episode #019
How FLS Are Solving The Scheduling Problem For Social Landlords | Episode #019
In this episode, John Doyle (CEO of Voicescape) sits down with Jeremy Squire to discuss how they're helping social landl... Read more
8 Jul 2022
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25mins
Shifting from tenant enforcement to tenant support | Episode #018
Shifting from tenant enforcement to tenant support | Episode #018
For many Landlords, the pandemic has shifted the way in which they engage with their residents.With the courts closed an... Read more
10 Nov 2021
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32mins
Do we have a “Pandemic of Disrepair?” | Episode #017
Do we have a “Pandemic of Disrepair?” | Episode #017
Do we have a “Pandemic of Disrepair?” 🤔Over the last few months, there have been an increasing number of TV programs cr... Read more
3 Nov 2021
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31mins
How Platform Housing Are Gearing Themselves Up To Provide A Top Tier Service For Their Customers In A Post-Pandemic Era | Episode #016
How Platform Housing Are Gearing Themselves Up To Provide A Top Tier Service For Their Customers In A Post-Pandemic Era | Episode #016
Like every Housing Association over the last 18 months...Platform have been faced with some monumental challenges.❌ Back... Read more
27 Sep 2021
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33mins
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How Thirteen Group are changing their operational model to suit the post-pandemic world needs of their staff & residents | Episode #015
How Thirteen Group are changing their operational model to suit the post-pandemic world needs of their staff & residents | Episode #015
Transformation, change and continuous improvement are words and phrases that are often over-used in the social housing s... Read more
25 Aug 2021
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25mins
How Middlesbrough Council were able to use Voicescape’s engagement software to support 1,000s of Council Tax Payers to help pay their Council Tax | Episode #014
How Middlesbrough Council were able to use Voicescape’s engagement software to support 1,000s of Council Tax Payers to help pay their Council Tax | Episode #014
𝘗𝘪𝘤𝘵𝘶𝘳𝘦 𝘵𝘩𝘪𝘴...It’s May 2020, the courts are closed and you’ve got 1,000’s of council tax defaulters.Where do... Read more
11 Aug 2021
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39mins
Are RSL's part of the solution to the housing crisis or part of the problem? | Episode #013
Are RSL's part of the solution to the housing crisis or part of the problem? | Episode #013
Are RSL's part of the solution to the housing crisis or part of the problem?That's the question I wanted to discuss for ... Read more
4 Aug 2021
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17mins
The impact of proactive engagement on income collection & arrears | Episode #012
The impact of proactive engagement on income collection & arrears | Episode #012
Let's jump back 16 months for a minute. It's March 2020 and the world is descending into what feels (and is for a lot o... Read more
28 Jul 2021
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31mins
Why *Digitisation* Is Now More Important Than Ever For Housing Providers | Episode #011
Why *Digitisation* Is Now More Important Than Ever For Housing Providers | Episode #011
There's an abundance of software/technology available to housing providers nowadays:✅ Housing management systems.✅ Debt/... Read more
19 May 2021
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19mins
How to communicate with tenants like it's 2021 - not 2005 | Episode #010
How to communicate with tenants like it's 2021 - not 2005 | Episode #010
❌ Poor customer communication/service = Poor reputation.If housing providers have learned anything over the last 12 mont... Read more
21 Apr 2021
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53mins
