NewDirection Care CEO Natasha Chadwick tells Natarsha Belling "In business, values matter not profit."  Creating a solid set of values is a good foundation for a better business and for better outcomes in the Australian Age Care sector, says NewDirection Care CEO and founder Natasha Chadwick. There are always people ready to tell you what you can’t do when you start a new business, says Natasha Chadwick, a former Telstra Business Woman of the Year and the CEO and founder of NewDirection Care. But sometimes, Natasha says, the best advice comes from within. “I think it’s really important to back yourself,” Natasha told TV presenter Natarsha Belling when she recently returned to the set of Game Changers. “There are plenty of people who want to tell you what you can’t do but it’s really important to listen to yourself about what you can do and make sure you plan for it but also be flexible because sometimes things just don’t work out the way we would like. “I think if you come at a business from a values perspective rather than from a ‘what can I get out of this’ perspective it sets a solid foundation for a business to operate from. It’s really about what can I, as the person leading the business, bring to the table? What are my values? How am I going to operate this business? That really matters. “You need to think about it from a values perspective, not about profit and not about, what do I get from this? I think those are the important lessons for anyone who is moving into business.” If anyone knows the importance of values and the difference they make in business, it is Natasha Chadwick. She was named the 2019 Telstra Business Woman of the Year Award for her pioneering work in the Australian Aged Care sector with the foundation of NewDirection Care, an innovative and original approach to providing more fulfilling lifestyles for the aged and those with dementia. NewDirection Care, at Bellmere in Queensland, provides care and services in what Natasha calls a “microtown” environment designed to provide a high-quality lifestyle for both the elderly and those with dementia, including younger people. “What we have done at NewDirection Care is create a small town,” Natasha says. “It’s just like a suburb anywhere in Australia. It has all the shops and services you would find in a small town. “There are 17 houses each with seven residents that live there. Anything that happens in your home or mine happens at NewDirection Care in Bellmere. “We also have a full community with shopping, with a hairdressing salon, a GP, a dental clinic and a spa and a gym. All the things you would normally do in your life in any community, you can do at our microtown at Bellmere.”

NewDirection Care CEO Natasha Chadwick tells Natarsha Belling "In business, values matter not profit."  Creating a solid set of values is a good foundation for a better business and for better outcomes in the Australian Age Care sector, says NewDirection Care CEO and founder Natasha Chadwick. There are always people ready to tell you what you can’t do when you start a new business, says Natasha Chadwick, a former Telstra Business Woman of the Year and the CEO and founder of <a href="http://newdirectioncare.com.au/" rel="noreferrer noopener nofollow" target="_blank">NewDirection Care</a>. But sometimes, Natasha says, the best advice comes from within. “I think it’s really important to back yourself,” Natasha told TV presenter Natarsha Belling when she recently returned to the set of Game Changers. “There are plenty of people who want to tell you what you can’t do but it’s really important to listen to yourself about what you can do and make sure you plan for it but also be flexible because sometimes things just don’t work out the way we would like. “I think if you come at a business from a values perspective rather than from a ‘what can I get out of this’ perspective it sets a solid foundation for a business to operate from. It’s really about what can I, as the person leading the business, bring to the table? What are my values? How am I going to operate this business? That really matters. “You need to think about it from a values perspective, not about profit and not about, what do I get from this? I think those are the important lessons for anyone who is moving into business.” If anyone knows the importance of values and the difference they make in business, it is Natasha Chadwick. She was named the 2019 Telstra Business Woman of the Year Award for her pioneering work in the Australian Aged Care sector with the foundation of NewDirection Care, an innovative and original approach to providing more fulfilling lifestyles for the aged and those with dementia. NewDirection Care, at Bellmere in Queensland, provides care and services in what Natasha calls a “microtown” environment designed to provide a high-quality lifestyle for both the elderly and those with dementia, including younger people. “What we have done at NewDirection Care is create a small town,” Natasha says. “It’s just like a suburb anywhere in Australia. It has all the shops and services you would find in a small town. “There are 17 houses each with seven residents that live there. Anything that happens in your home or mine happens at NewDirection Care in Bellmere. “We also have a full community with shopping, with a hairdressing salon, a GP, a dental clinic and a spa and a gym. All the things you would normally do in your life in any community, you can do at our microtown at Bellmere.”

Game Changers Interview with Natasha Chadwick 

Cass Spies is the CEO and co-founder of Twisted Healthy Treats. Here, she talks to TV presenter Natarsha Belling about her successful frozen yogurt and ice-cream treats business.  Like many business owners across the country Cass Spies, founder of Australian frozen yoghurt company Twisted Healthy Treats, felt the sudden shock of the COVID-19 lockdown and pandemic when her business crashed to a complete stop overnight. But, in a remarkable turnaround, Cass’s planned expansion into overseas markets, turned 2020 from potential disaster to tangible delight. Back in March when Australia felt the first pangs of the COVID-19 pandemic, with lockdowns and business closure across the nation, Cass Spies, the founder of Twisted Healthy Treats frozen yoghurt company, watched her business disappear. “When the lockdown first occurred, our business went to zero overnight, which was an incredibly scary place to be as a business owner,” says Cass, who had spent the past 11 years building Twisted Healthy Treats into a national success through several development phases and significant investment. The overriding emotion at the time was panic, she says. “The first things were panic and sadness because we had really built the business to a point where I felt very confident and strong in terms of the position we were in,” Cass explains. “My first thought was, how do we get through this together as a team? How do I make sure I am looking after the people on my team? I had people’s livelihoods in my hands…that was really first and foremost in my mind, as well as the safety of the team.” Indeed, the business prospects appeared bleak as the public’s attention shifted from frozen treats to hoarding toilet paper and other essentials during an uncertain and, at times, frightening period in the country’s history. Cass and her company create frozen yogurt and ice-cream treats that are not just delicious but are also good for you. Twisted healthy Treats come in low-sugar, zero-sugar, gluten-free and probiotic varieties that are sold in thousands of supermarkets across Australia, as well as school canteens. “We lost our school canteen business, our grocery sales pretty much plummeted,” Cass recalls. “Then, just as things were starting to look grim from the sales perspective, our first purchase order from corporate retailer Costco in the United States came in and we were able to turn our attention and all our energies to that. And that was a real game changer for the business.” At the heart of that abrupt change of fortune were years of dedicated demanding work. “It was a project we’d been working on for just over two years,” Cass says, “We had hoped it would land at some point in 2020. We’d done so much groundwork, the licenses and approvals from Canberra, the ability to export Australian dairy is not for the faint-hearted. But we got there, and the team was amazing in terms of getting behind it. “I think the most exciting thing about that time was the first four forty-foot containers of frozen Australian dairy product was meant to last three months on the US shelves, but it actually sold out in three weeks. So, on the back of that, we have generated more and more and more product, and were about to close the door on the 20th forty-foot container for the year, which is really exciting.” The success hasn’t just benefited Cass and her company. “It’s been amazing for everybody in our supply chain,” says Cass. “It’s all Australian dairy – something I am very passionate about – but also our packaging is from an Australian manufacturer, so in hindsight, it’s been a wonderful year.” 

Cass Spies is the CEO and co-founder of Twisted Healthy Treats. Here, she talks to TV presenter Natarsha Belling about her successful frozen yogurt and ice-cream treats business.  Like many business owners across the country Cass Spies, founder of Australian frozen yoghurt company Twisted Healthy Treats, felt the sudden shock of the COVID-19 lockdown and pandemic when her business crashed to a complete stop overnight. But, in a remarkable turnaround, Cass’s planned expansion into overseas markets, turned 2020 from potential disaster to tangible delight. Back in March when Australia felt the first pangs of the COVID-19 pandemic, with lockdowns and business closure across the nation, Cass Spies, the founder of Twisted Healthy Treats frozen yoghurt company, watched her business disappear. “When the lockdown first occurred, our business went to zero overnight, which was an incredibly scary place to be as a business owner,” says Cass, who had spent the past 11 years building Twisted Healthy Treats into a national success through several development phases and significant investment. The overriding emotion at the time was panic, she says. “The first things were panic and sadness because we had really built the business to a point where I felt very confident and strong in terms of the position we were in,” Cass explains. “My first thought was, how do we get through this together as a team? How do I make sure I am looking after the people on my team? I had people’s livelihoods in my hands…that was really first and foremost in my mind, as well as the safety of the team.” Indeed, the business prospects appeared bleak as the public’s attention shifted from frozen treats to hoarding toilet paper and other essentials during an uncertain and, at times, frightening period in the country’s history. Cass and her company create frozen yogurt and ice-cream treats that are not just delicious but are also good for you. Twisted healthy Treats come in low-sugar, zero-sugar, gluten-free and probiotic varieties that are sold in thousands of supermarkets across Australia, as well as school canteens. “We lost our school canteen business, our grocery sales pretty much plummeted,” Cass recalls. “Then, just as things were starting to look grim from the sales perspective, our first purchase order from corporate retailer Costco in the United States came in and we were able to turn our attention and all our energies to that. And that was a real game changer for the business.” At the heart of that abrupt change of fortune were years of dedicated demanding work. “It was a project we’d been working on for just over two years,” Cass says, “We had hoped it would land at some point in 2020. We’d done so much groundwork, the licenses and approvals from Canberra, the ability to export Australian dairy is not for the faint-hearted. But we got there, and the team was amazing in terms of getting behind it. “I think the most exciting thing about that time was the first four forty-foot containers of frozen Australian dairy product was meant to last three months on the US shelves, but it actually sold out in three weeks. So, on the back of that, we have generated more and more and more product, and were about to close the door on the 20th forty-foot container for the year, which is really exciting.” The success hasn’t just benefited Cass and her company. “It’s been amazing for everybody in our supply chain,” says Cass. “It’s all Australian dairy – something I am very passionate about – but also our packaging is from an Australian manufacturer, so in hindsight, it’s been a wonderful year.”

Game Changers Interview with Cass Spies

In our latest Game Changers episode, TV presenter Natarsha Belling talks to Robyn Foyster about launching her new thought leadership agency InProfile. Robyn talks about her career as an award-winning magazine editor, tech entrepreneur and the importance of thought leadership.

In our latest Game Changers episode, TV presenter Natarsha Belling talks to Robyn Foyster about launching her new thought leadership agency InProfile. Robyn talks about her career as an award-winning magazine editor, tech entrepreneur and the importance of thought leadership.

Game Changers Interview with Robyn Foyster

Be inspired by Australian Game Changers.GameChangers champions Australia’s most inspiring entrepreneurs and leaders and is a window into the exceptional men and women who create the products and services that keep  our local and global economy moving forward.Our series unveils a new breed of disrupters, showcasing their business acumen, celebrating their innovations and success.These Australians are challenging the status quo, revolutionising and transforming the world we live in.

Be inspired by Australian Game Changers. GameChangers champions Australia’s most inspiring entrepreneurs and leaders and is a window into the exceptional men and women who create the products and services that keep  our local and global economy moving forward. Our series unveils a new breed of disrupters, showcasing their business acumen, celebrating their innovations and success. These Australians are challenging the status quo, revolutionising and transforming the world we live in.

Game Changers


The best podcast episodes on romantic relationships. Episodes talk about the 5 love languages, intimacy, and the taboo topics of sexual desires and infidelity. This topic is a deep dive into the science and complexities that face us in our relationships with others. Add episodes you're interested into your queue below!

Best Episodes on Relationships & Love

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