With Guest Jennifer Belissent: Data Driven CX in the Telco Industry
With Guest Jennifer Belissent: Data Driven CX in the Telco Industry
Meet Jennifer Belissent, customer-facing, data-driven strategy professional with vertical industry and technology domain... Read more
18 Nov 2022
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28mins
With Guest Chris Poad: Data Driven CX in the Retail industry.
With Guest Chris Poad: Data Driven CX in the Retail industry.
Knowing your customer is a hygiene factor these days. Next you need to deliver on your promises and the expectations of ... Read more
5 Aug 2022
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27mins
With Guest Trevor Hodges: Data Driven CX at a strategic, tactical, and operational level.
With Guest Trevor Hodges: Data Driven CX at a strategic, tactical, and operational level.
Meet returning guest Trevor Hodges, who will build upon the CX Data Strategy topic from episode two. The conversation wi... Read more
1 Dec 2021
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33mins
With Guest Jennifer McGinn, Senior Director of Product Marketing at Informatica
With Guest Jennifer McGinn, Senior Director of Product Marketing at Informatica
In this episode you will meet Jennifer McGinn, Senior Director of Product Marketing at Informatica. The conversation cen... Read more
24 Nov 2021
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28mins
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With Guest Theo van der Steen, CEO at Underlined and Guest Lecturer at the Jheronimus Academy of Data Science
With Guest Theo van der Steen, CEO at Underlined and Guest Lecturer at the Jheronimus Academy of Data Science
Our guest in this episode of the Data Driven CX podcast series is Theo van der Steen, CEO at Underlined and Guest Lectur... Read more
17 Nov 2021
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29mins
With Guest Gene Cornfield, Managing Director and Experience Transformation Lead at Accenture Interactive (Part 2)
With Guest Gene Cornfield, Managing Director and Experience Transformation Lead at Accenture Interactive (Part 2)
This episode features part two of a conversation with Gene Cornfield at Accenture. Here, we will dive into the five dime... Read more
15 Apr 2021
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24mins
With Guest Gene Cornfield, Managing Director and Experience Transformation Lead at Accenture Interactive (Part 1)
With Guest Gene Cornfield, Managing Director and Experience Transformation Lead at Accenture Interactive (Part 1)
This episode features part one of a conversation with Gene Cornfield at Accenture. We will get an introduction to the co... Read more
8 Apr 2021
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32mins
With Guest Peter Ku, Industry Strategist at Informatica
With Guest Peter Ku, Industry Strategist at Informatica
In this episode we shine a spotlight on CX in the Financial Services and Insurance industry. We meet Peter Ku, Industry ... Read more
1 Apr 2021
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34mins
CX Data Strategy with Trevor Hodges
CX Data Strategy with Trevor Hodges
In this second episode of the Data Driven CX podcast, we discuss CX Data Strategy. CX is very much at the heart of Digit... Read more
25 Mar 2021
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29mins
With Guest Sarah Hillman, Global Head of CRM and Data at The Travel Corporation (TTC)
With Guest Sarah Hillman, Global Head of CRM and Data at The Travel Corporation (TTC)
In this very first episode of the Data Driven CX podcast series we’ll meet Sarah Hillman, Global Head of CRM and Data at... Read more
18 Mar 2021
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24mins
