Evolution of Customer Success at a Hyper Growth Business
Evolution of Customer Success at a Hyper Growth Business
In this season finale, our special guest is John O’Melia, CCO at Contentsquare, one of the world's leading and fastest-g... Read more
24 Nov 2021
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23mins
Introducing Customer Success in a Hyper-Growth Business
Introducing Customer Success in a Hyper-Growth Business
Adopting a Customer Success methodology that’s able to scale efficiently requires a deep understanding of workflows, peo... Read more
17 Nov 2021
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26mins
Building your Customer Success career
Building your Customer Success career
Have you tried creating your personal brand? In this episode we talk to Dana Soza, Founder and CEO at Dana Soza Customer... Read more
11 Nov 2021
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31mins
Creating a winning CS Culture
Creating a winning CS Culture
Whether it’s a startup or a long-established enterprise, for every company culture is important because it binds the who... Read more
3 Nov 2021
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23mins
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CS: Not Just for SaaS Anymore
CS: Not Just for SaaS Anymore
Whether it is the growth in the number of people now working in CS departments or the 20,000 attendees to the most recen... Read more
27 Oct 2021
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24mins
Nailing your Customer Engagement Strategy
Nailing your Customer Engagement Strategy
How and when is it the right time to engage with our customers? Rule #1: Customer engagement should never have a cookie-... Read more
20 Oct 2021
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23mins
Introducing Digital Touch Customer Success
Introducing Digital Touch Customer Success
During the last 18 months organizations have started to focus on introducing digital customer success strategies not onl... Read more
13 Oct 2021
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25mins
Business Transformation in an Enterprise Business
Business Transformation in an Enterprise Business
Software AG, one of the biggest software businesses in Europe, recently faced a huge transformation that shook up its 10... Read more
6 Oct 2021
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20mins
The 5 Pillars of CS
The 5 Pillars of CS
In the age of hyper-growth for customer success, it is vital to have solid foundations over which you can build and expa... Read more
29 Sep 2021
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26mins
Navigating your career in Customer Success
Navigating your career in Customer Success
Only a few years ago there was only one role in the customer success world, Customer Success Manager. But as things have... Read more
23 Sep 2021
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21mins
