Claudia Liute's guest appearances

Claudia Liute

Invincible Brand with Melissa Agnes

Daniel Noah

Chris Anderson

Brad Phillips

Nick Morgan

Mike Ganino

Mike McKenna

Sam Miller

Bruce Anderson

Dave Carroll

Jonathan Bernstein

Chris Syme

Melissa Agnes

Brian Willis

Gini Dietrich

Sara Hawkins

OwlTail

Welcome to episode #054 of The Crisis Intelligence Podcast, with Melissa Agnes and Claudia Liute.Claudia is a humanitarian who works on the ground in some very hostile and conflicted crisis-affected communities. In her experience, one of the things she sees far too often is people rushing in with the best of intentions for helping, but too often forgetting to first take the time to speak with the communities to get their take on things, their needs and preferred means of communication. This, unfortunately runs true on many levels of crisis management, not just in humanitarian work. In this episode of The Crisis Intelligence Podcast, Claudia and I discuss the importance of asking questions and assessing situations before pushing out crisis communications. But make no mistake! This must all be done swiftly and effectively as timely communications are of equal importance in times of crisis. But in order to be truly effective, you must first listen and assess. Join Claudia and I as we discuss tips and tricks for successfully achieving this, as well as ways to strategize and set goals for measuring accuracy and success in your crisis management. This episode is a little longer than usual, but it’s worth the listen!This episode of The Crisis Intelligence Podcast discusses: Swift trust-building techniques. Technology’s impact on crisis communications and humanitarian work. Strategic ways to create long-lived and short-lived crisis communication messages that achieve results. Tips for communicating with people impacted by rumors and propaganda. Evaluation techniques to help you better understand your stakeholders in order to better communicate with them in a crisis. How to identify and measure results.  There are lots of great crisis communications advice shared in this podcast – and lots of great stories told. Enjoy! Running time: 1:18:05Documents mentioned in podcast Download a description of the toolkit Claudia talks about Here’s a link to the toolkit Ernesto Sirolli’s TED talk: Want to help someone? Shut up and listen!Connect with us!Subscribe to The Crisis Intelligence Podcast!Subscribe and leave us a review on iTunes and/or StitcherSubscribe via emailAbout host, Melissa AgnesLearn more about Melissa AgnesFollow Melissa on Twitter: @melissa_agnesConnect with Melissa on LinkedInEmail Melissa directly: melissa@melissaagnes.com Learn more about Agnes + Day, Melissa’s crisis management firm.About guest, Claudia LiuteLearn more about Claudia and connect with her on LinkedInBe sure to check out the informative articles Claudia publishes to LinkedIn as well.Connect with Claudia on Twitter: @ClaudiaLiute Thanks to Claudia for taking the time to share your experience and great stories with us! This post, TCIP #054 – Communicating with Crisis-Affected Communities with Claudia Liute, was first published to melissaagnes.com.

Welcome to episode #054 of The Crisis Intelligence Podcast, with Melissa Agnes and Claudia Liute. Claudia is a humanitarian who works on the ground in some very hostile and conflicted crisis-affected communities. In her experience, one of the things she sees far too often is people rushing in with the best of intentions for helping, but too often forgetting to first take the time to speak with the communities to get their take on things, their needs and preferred means of communication. This, unfortunately runs true on many levels of crisis management, not just in humanitarian work. In this episode of The Crisis Intelligence Podcast, Claudia and I discuss the importance of asking questions and assessing situations before pushing out crisis communications. But make no mistake! This must all be done swiftly and effectively as timely communications are of equal importance in times of crisis. But in order to be truly effective, you must first listen and assess. Join Claudia and I as we discuss tips and tricks for successfully achieving this, as well as ways to strategize and set goals for measuring accuracy and success in your crisis management. This episode is a little longer than usual, but it’s worth the listen!This episode of The Crisis Intelligence Podcast discusses: <ul> <li>Swift trust-building techniques.</li> <li>Technology’s impact on crisis communications and humanitarian work.</li> <li>Strategic ways to create long-lived and short-lived crisis communication messages that achieve results.</li> <li>Tips for communicating with people impacted by rumors and propaganda.</li> <li>Evaluation techniques to help you better understand your stakeholders in order to better communicate with them in a crisis.</li> <li>How to identify and measure results.</li> </ul> There are lots of great crisis communications advice shared in this podcast – and lots of great stories told. Enjoy! Running time: 1:18:05Documents mentioned in podcast <ul> <li>Download a description of <a href="http://data.unhcr.org/syrianrefugees/download.php?id=6519" rel="nofollow" target="_blank">the toolkit</a> Claudia talks about</li> <li>Here’s a link to <a href="https://www.dropbox.com/sh/xn13akeohdj2ap3/AACSPK6Bh7ae0I_4Jhly4Pt7a" rel="nofollow" target="_blank">the toolkit</a></li> <li>Ernesto Sirolli’s TED talk: <a href="http://www.ted.com/talks/ernesto_sirolli_want_to_help_someone_shut_up_and_listen?language=en" rel="nofollow" target="_blank">Want to help someone? Shut up and listen!</a></li></ul>Connect with us! Subscribe to The Crisis Intelligence Podcast!Subscribe and leave us a review on <a href="https://itunes.apple.com/us/podcast/crisis-intelligence-podcast/id887185077" rel="nofollow" target="_blank">iTunes</a> and/or <a href="http://www.stitcher.com/podcast/the-crisis-intelligence-podcast" rel="nofollow" target="_blank">Stitcher</a>Subscribe via <a href="http://melissaagnes.com/podcast/#subscribe-form" rel="nofollow" target="_blank">email</a>About host, Melissa Agnes Learn more <a href="http://melissaagnes.com/about-melissa-agnes/" rel="nofollow" target="_blank">about Melissa Agnes</a>Follow Melissa on Twitter: <a href="https://twitter.com/melissa_agnes" rel="nofollow" target="_blank">@melissa_agnes</a>Connect with Melissa on <a href="https://www.linkedin.com/in/melissaagnes" rel="nofollow" target="_blank">LinkedIn</a>Email Melissa directly: melissa@melissaagnes.com Learn more about <a href="http://agnesday.com/" rel="nofollow" target="_blank">Agnes + Day</a>, Melissa’s crisis management firm.About guest, Claudia Liute Learn more about Claudia and connect with her on <a href="https://www.linkedin.com/pub/claudia-liute/15/687/147" rel="nofollow" target="_blank">LinkedIn</a>Be sure to check out the informative articles Claudia publishes to LinkedIn as well.Connect with Claudia on Twitter: <a href="https://twitter.com/claudialiute" rel="nofollow" target="_blank">@ClaudiaLiute</a> Thanks to Claudia for taking the time to share your experience and great stories with us! This post, <a href="http://melissaagnes.com/tcip-054-communicating-with-crisis-affected-communities-with-claudia-liute/" rel="nofollow" target="_blank">TCIP #054 – Communicating with Crisis-Affected Communities with Claudia Liute</a>, was first published to <a href="http://melissaagnes.com" rel="nofollow" target="_blank">melissaagnes.com</a>.

TCIP #054 – Communicating with Crisis-Affected Communities with Claudia Liute