James Nannos's guest appearances

James Nannos

Lodging Leaders

Travel Is Your Business

John Matson

Alex Shashou

Gillian Morris

Yannis Moati

Leslie Samuel

Dee Ann Turner

Horst Schulze

Jay Papasan

Mark Sanborn

Michael McDowell

Evelyn Badia

Justa Lujwangana

Richard Harris

Chris Dayley

Kunal Patel

OwlTail

Acquiring and retaining hospitality customers with surprise-and-delight rewards… James Nannos, Director of Hotel Sales &amp; Partnerships for Stay Wanderful (a direct booking tool to increase guest conversion and provide surprise- and-delight rewards) joins John Matson and Bess Chapman in the MouthMedia Network studio powered by Sennheiser. In this episode:  How independent hospitality brands should think about retaining customers Independent hospitality chains don’t have a powerful distribution network Tangible guest rewards, differentiated experiences to guests, and then continuing conversation after the fact How can independents get in there and make a difference Most prefer experiences and benefits to points, most won’t get value out of points Personalizing small but highly perceived value rewards Most want to choose rewards If Stay Wanderful is in many properties, how that helps still customers choose a specific property Raising the bar of service won’t dilute the opportunity Stay Wanderful makes it look like a hotel is giving you the rewards, like a white label solution for that hotel The only business where customers are sleeping in palace of business—you must capture them while they are there Independent properties fighting uphill battle A fee-for-success model The importance of fining out the real decision-maker of a hospitality property or brand Why hotels are operating off of antiquating systems, integrating into an old tech stack The helpfulness of the Cornell network The impact of military methodology and experience on entrepreneurialism and how it connects with hotel business See omnystudio.com/listener for privacy information.

Acquiring and retaining hospitality customers with surprise-and-delight rewards… James Nannos, Director of Hotel Sales &amp; Partnerships for Stay Wanderful (a direct booking tool to increase guest conversion and provide surprise- and-delight rewards) joins John Matson and Bess Chapman in the MouthMedia Network studio powered by Sennheiser. In this episode: <ul> <li>How independent hospitality brands should think about retaining customers</li> <li>Independent hospitality chains don’t have a powerful distribution network</li> <li>Tangible guest rewards, differentiated experiences to guests, and then continuing conversation after the fact</li> <li>How can independents get in there and make a difference</li> <li>Most prefer experiences and benefits to points, most won’t get value out of points</li> <li>Personalizing small but highly perceived value rewards</li> <li>Most want to choose rewards</li> <li>If Stay Wanderful is in many properties, how that helps still customers choose a specific property</li> <li>Raising the bar of service won’t dilute the opportunity</li> <li>Stay Wanderful makes it look like a hotel is giving you the rewards, like a white label solution for that hotel</li> <li>The only business where customers are sleeping in palace of business—you must capture them while they are there</li> <li>Independent properties fighting uphill battle</li> <li>A fee-for-success model</li> <li>The importance of fining out the real decision-maker of a hospitality property or brand</li> <li>Why hotels are operating off of antiquating systems, integrating into an old tech stack</li> <li>The helpfulness of the Cornell network</li> <li>The impact of military methodology and experience on entrepreneurialism and how it connects with hotel business</li> </ul>See <a href="https://omnystudio.com/listener" rel="nofollow" target="_blank">omnystudio.com/listener</a> for privacy information.

069 – James Nannos of Stay Wanderful – Surprise, Delight, Return

James Nannos leads the Hotel Partnerships Team at Stay Wanderful, where he’s focused on hotel growth, loyalty programs, and customer success. Prior to joining Stay Wanderful, James was part of the original Breadcrumb POS team (acquired by Groupon), and has held numerous other startup and private-equity related roles. Outside of work, James is a Captain read more The post 196 | How to Drive Direct Bookings and Manage OTA Contributions with James Nannos first appeared on Long Live Lodging.

James Nannos leads the Hotel Partnerships Team at Stay Wanderful, where he’s focused on hotel growth, loyalty programs, and customer success. Prior to joining Stay Wanderful, James was part of the original Breadcrumb POS team (acquired by Groupon), and has held numerous other startup and private-equity related roles. Outside of work, James is a Captain <a href="https://longlivelodging.com/196-how-to-drive-direct-bookings-and-manage-ota-contributions-with-james-nannos/" rel="nofollow" target="_blank">read more</a> The post <a href="https://longlivelodging.com/196-how-to-drive-direct-bookings-and-manage-ota-contributions-with-james-nannos/" rel="nofollow" target="_blank">196 | How to Drive Direct Bookings and Manage OTA Contributions with James Nannos</a> first appeared on <a href="https://longlivelodging.com" rel="nofollow" target="_blank">Long Live Lodging</a>.

196 | How to Drive Direct Bookings and Manage OTA Contributions with James Nannos