Gowri Ramkumar's guest appearances

Gowri Ramkumar

10-Minute Tech Comm

The Customer Experience Podcast

Knowledgebase Ninjas

Tom Johnson

Jack Molisani

Andrew Etter

Adam Contos

Ann Handley

Andy Paul

Viveka von Rosen

Josh Elledge

Michael Redbord

Heather Monahan

Jay Acunzo

David Meerman Scott

Dylan Thomas

David Brier

Brian Robinson

OwlTail

Gowri Ramkumar of Document360 hosts the podcast Knowledgebase Ninjas (https://document360.com/podcast/) and offers listeners insights on how knowledgebases and technical writing can integrate into an organization. Follow @TechCommUAH or email Ryan Weber at ryan.weber@uah.edu for more information about the show.

Gowri Ramkumar of Document360 hosts the podcast Knowledgebase Ninjas (<a href="https://document360.com/podcast/" rel="nofollow" target="_blank">https://document360.com/podcast/</a>) and offers listeners insights on how knowledgebases and technical writing can integrate into an organization. Follow @TechCommUAH or email Ryan Weber at ryan.weber@uah.edu for more information about the show.

Gowri Ramkumar on Creating Knowledgebases

Customer retention has always been important, but nowadays it feels absolutely vital. Trust, honesty, and relationship are the 3 broad categories of customer retention — but how to boil them down into actionable tenets?   In this episode, I interview Gowri Ramkumar, Customer Relationship Manager at Document360, about her guiding philosophy for customer support.   Gowri and I talk about…   - The relationship between customer experience &amp; customer success   - How sales teams should act like doctors   - How honesty is required at every single level of communication   - How trust comes first   Check out this resource we mentioned during the podcast:   - Gowri’s podcast is Knowledgebase Ninjas   Subscribe, listen, and rate/review the Customer Experience Podcast on  Apple Podcasts,  Spotify,  Google Play or  Google Podcasts, and find more episodes on our blog.

Customer retention has always been important, but nowadays it feels absolutely vital. Trust, honesty, and relationship are the 3 broad categories of customer retention — but how to boil them down into actionable tenets? In this episode, I interview <a href="https://www.linkedin.com/in/gowri-ramkumar/" rel="nofollow" target="_blank">Gowri Ramkumar</a>, Customer Relationship Manager at <a href="https://document360.io/" rel="nofollow" target="_blank">Document360</a>, about her guiding philosophy for customer support. Gowri and I talk about… - The relationship between customer experience &amp; customer success - How sales teams should act like doctors - How honesty is required at every single level of communication - How trust comes first Check out this resource we mentioned during the podcast: - Gowri’s podcast is <a href="https://document360.io/podcast/" rel="nofollow" target="_blank">Knowledgebase Ninjas</a> Subscribe, listen, and rate/review the Customer Experience Podcast on <a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989" rel="nofollow" target="_blank"> Apple Podcasts</a>, <a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq" rel="nofollow" target="_blank"> Spotify</a>, <a href="https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q" rel="nofollow" target="_blank"> Google Play</a> or <a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&amp;hl=en" rel="nofollow" target="_blank"> Google Podcasts</a>, and find more episodes on our blog.

107. Improving Retention (From the First Hello) w/ Gowri Ramkumar