Adam Rowlands's guest appearances

Adam Rowlands

Talking Utilities with Ben Lind

Hakan Ludvigson

Peter Allan

Stuart Mitchell

John Hutchins

Killian O'Connor

Joanne Smalley

Matthew Roderick

Martin Jackson

Will Ephraim

Tim Troy

OwlTail

In the sixth episode of Talking Utilities, I was joined by Adam Rowlands, Head of Digital Operations Support at British Gas.Adam brings 17 years of experience at British Gas to this episode and was able to offer a really wide view of what innovation means at a monolith like British Gas. We also discussed the importance of an omnichannel approach to customer comms and expanded on what sort of user-research goes in to the different iterations of their mobile and web platforms. Not to be missed this one, enjoy!

In the sixth episode of Talking Utilities, I was joined by Adam Rowlands, Head of Digital Operations Support at British Gas. Adam brings 17 years of experience at British Gas to this episode and was able to offer a really wide view of what innovation means at a monolith like British Gas. We also discussed the importance of an omnichannel approach to customer comms and expanded on what sort of user-research goes in to the different iterations of their mobile and web platforms. Not to be missed this one, enjoy!

Talking Utilities #6 Adam Rowlands, Head of Digi Operations Support - British Gas