Arte Merritt's guest appearances

Arte Merritt

The Chat Bubble

The Voicebot Podcast

VUX World

Ron Jaworski

Zohaib Ahmed

Alan Nichol

Chris Messina

Scott Stephenson

Mark Webster

Kane Simms

Tom Hewitson

Brian Colcord

Hannes Heikinheimo

James Poulter

John Kelvie

Nick Schwab

Roger Kibbe

Jeff Adams

OwlTail

This week, we’re getting deep into voice analytics and will help you learn more about how you can understand the performance of your voice first experience.One of the biggest benefits that technology has given us is the ability to understand. To understand whether our latest PPC campaign had an impact on sales. To understand whether our new website increased our leads. To understand whether our pricing tweak made a difference on click through rates. To understand whether our foray into Facebook is sending more traffic. To understand whether our customers are satisfied.Tools such as Google Analytics have been providing this kind of value to website owners for years. Tracking where your users come from (Google, Facebook etc), what they do when they arrive and whether they convert are the cornerstones of understanding website performance.What about voice analytics?With the introduction of new mediums such as conversational chatbots and voice first applications on platforms such as Alexa and GoogleAssistant, how do you understand the performance of these things?How do you know if your Alexa Skill or Google Action is successful? Send us your answersand you could feature on the VUX World Flash Briefingthis week!Can you apply the same rules as the web? Can you even access the same data? Is there some new metrics that matter more? And how can you use all of this to understand and improve the performance and use of your product?Well, that’s what you’re about to find out.In this episodeWe’re speaking to Dashbot.ioCEO Arte Merritt all about the conversational analytics platform and how you can understand whether your conversational experience is working for your users.We discuss the kind of metrics Dashbot provide including:No. usersRepeat usersTime per sessionRetentionSentiment analysisMessage funnelsIntent funnelsTop exit messagesAI performanceGoalsBehaviour flowConversation flowArte tells us some case studies of how the tool has been used to understand and then improve conversational experiences.We discuss some of the challenges with conversational analytics and how they relate to the voice first space and we hear about where voice analytics are heading in the future.Our guestArte Merritt has worked in mobile and analytics for 20 years. He built an analytics platform which he sold it to Nokia before turning his attention to fill a gap in the market when he realised that Slack didn’t have any analytics. Dashbot was born and its been serving conversational designers ever since, helping them understand and improve their chatbots and voice applications. Since its creation, Dashbot has analysed 32 billion messages and counting!Where to listeniTunes/Apple podcastsSpotifyStitcherTuneIniHeartRadioPippaAny other podcast player you use or ask Any Pod to play V.U.X. World on AlexaLinksCheck out Dashbot.ioFollow Dashbot on TwitterFollow Arte on TwitterAlexa Skills: competitive intelligence Check out the Dashbot BlogFind out more about the Smart Voice Summit London Hosted on Acast. See acast.com/privacy for more information.

This week, we’re getting deep into voice analytics and will help you learn more about how you can understand the performance of your voice first experience.One of the biggest benefits that technology has given us is the ability to understand. To understand whether our latest PPC campaign had an impact on sales. To understand whether our new website increased our leads. To understand whether our pricing tweak made a difference on click through rates. To understand whether our foray into Facebook is sending more traffic. To understand whether our customers are satisfied.Tools such as Google Analytics have been providing this kind of value to website owners for years. Tracking where your users come from (Google, Facebook etc), what they do when they arrive and whether they convert are the cornerstones of understanding website performance. <h2>What about voice analytics?</h2>With the introduction of new mediums such as conversational chatbots and voice first applications on platforms such as Alexa and GoogleAssistant, how do you understand the performance of these things?<blockquote>How do you know if your Alexa Skill or Google Action is successful? <a href="https://vux.world/flash/" rel="nofollow" target="_blank">Send us your answers</a>and you could feature on the <a href="https://www.amazon.co.uk/dp/B07BQFC7Y1/ref=sr_1_1?s=digital-skills&amp;ie=UTF8&amp;qid=1526531698&amp;sr=1-1&amp;keywords=v.u.x+world" rel="nofollow" target="_blank">VUX World Flash Briefing</a>this week!</blockquote>Can you apply the same rules as the web? Can you even access the same data? Is there some new metrics that matter more? And how can you use all of this to understand and improve the performance and use of your product?Well, that’s what you’re about to find out. <h2>In this episode</h2>We’re speaking to <a href="https://www.dashbot.io/" rel="nofollow" target="_blank">Dashbot.io</a>CEO Arte Merritt all about the conversational analytics platform and how you can understand whether your conversational experience is working for your users.We discuss the kind of metrics Dashbot provide including:<ul><li>No. users</li><li>Repeat users</li><li>Time per session</li><li>Retention</li><li>Sentiment analysis</li><li>Message funnels</li><li>Intent funnels</li><li>Top exit messages</li><li>AI performance</li><li>Goals</li><li>Behaviour flow</li><li>Conversation flow</li></ul>Arte tells us some case studies of how the tool has been used to understand and then improve conversational experiences.We discuss some of the challenges with conversational analytics and how they relate to the voice first space and we hear about where voice analytics are heading in the future. <h2>Our guest</h2>Arte Merritt has worked in mobile and analytics for 20 years. He built an analytics platform which he sold it to Nokia before turning his attention to fill a gap in the market when he realised that Slack didn’t have any analytics. Dashbot was born and its been serving conversational designers ever since, helping them understand and improve their chatbots and voice applications. Since its creation, Dashbot has analysed 32 billion messages and counting! <h3>Where to listen</h3><ul><li><a href="https://itunes.apple.com/gb/podcast/v-u-x-world/id1347820660?mt=2" rel="nofollow" target="_blank">iTunes/Apple podcasts</a></li><li><a href="https://open.spotify.com/show/11kuggDqneDH8zwvUL8u2P" rel="nofollow" target="_blank">Spotify</a></li><li><a href="https://www.stitcher.com/podcast/vux-world" rel="nofollow" target="_blank">Stitcher</a></li><li><a href="https://tunein.com/podcasts/Technology-Podcasts/VUX-World-p1102017/" rel="nofollow" target="_blank">TuneIn</a></li><li><a href="https://www.iheart.com/podcast/269-VUX-World-28954249/" rel="nofollow" target="_blank">iHeartRadio</a></li><li><a href="https://shows.pippa.io/vux-world" rel="nofollow" target="_blank">Pippa</a></li><li>Any other podcast player you use or ask Any Pod to play V.U.X. World on Alexa</li></ul><h3>Links</h3><ul><li>Check out <a href="https://www.dashbot.io/" rel="nofollow" target="_blank">Dashbot.io</a></li><li>Follow <a href="https://twitter.com/dashbotio" rel="nofollow" target="_blank">Dashbot on Twitter</a></li><li>Follow <a href="https://twitter.com/artemerritt" rel="nofollow" target="_blank">Arte on Twitter</a></li><li><a href="https://reports.dashbot.io/ci/alexa" rel="nofollow" target="_blank">Alexa Skills: competitive intelligence </a></li><li>Check out the <a href="https://www.dashbot.io/blog/" rel="nofollow" target="_blank">Dashbot Blog</a></li><li>Find out more about the <a href="http://smartvoicesummit.com/" rel="nofollow" target="_blank">Smart Voice Summit London</a></li></ul> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Voice analytics and Dashbot with Arte Merritt

Voice assistants and chatbots have ushered in a new UI and interaction model for consumers. Conversational interactions are very different from the structured interfaces we built previously for web and mobile. The analytics and type of data make this clear according to Arte Merritt, CEO of Dashbot.io. Dashbot has analyzed over 22 billion conversational messages from thousands of chatbots and voice apps so the observations are rooted in data. In addition, Merritt has a long history of analytics, first on the web and then on mobile. His mobile analytics company, Motally, was acquired by Nokia in 2010 when that company was still a mobile juggernaut. In this week's podcast interview, Arte talks about what he has learned from conversational analytics, how chatbots differ from voice and how all of this is much different than mobile. 

Voice assistants and chatbots have ushered in a new UI and interaction model for consumers. Conversational interactions are very different from the structured interfaces we built previously for web and mobile. The analytics and type of data make this clear according to Arte Merritt, CEO of <a href="http://Dashbot.io" rel="nofollow" target="_blank">Dashbot.io</a>. Dashbot has analyzed over 22 billion conversational messages from thousands of chatbots and voice apps so the observations are rooted in data. In addition, Merritt has a long history of analytics, first on the web and then on mobile. His mobile analytics company, Motally, was acquired by Nokia in 2010 when that company was still a mobile juggernaut. In this week's podcast interview, Arte talks about what he has learned from conversational analytics, how chatbots differ from voice and how all of this is much different than mobile.

Voicebot Podcast Episode 26 - All About Bot Analytics with Dashbot CEO Arte Merritt

Arte Merritt joins the podcast to talk about Dashbot and analytics for conversations and bots. Dashbot helps builders track what's happening on their messaging and conversation applications. Dashbot works on messaging channels like Facebook Messenger and SMS as well as voice devices like Amazon Echo and Google Home.  The most impressive thing about Dashbot has been their growth. They've processed 7 billion messages for 10's of thousands of bots and messaging applications.  You can find them online at dashbot.io and on twitter @dashbotio. 

Arte Merritt joins the podcast to talk about Dashbot and analytics for conversations and bots. Dashbot helps builders track what's happening on their messaging and conversation applications. Dashbot works on messaging channels like Facebook Messenger and SMS as well as voice devices like Amazon Echo and Google Home.  The most impressive thing about Dashbot has been their growth. They've processed 7 billion messages for 10's of thousands of bots and messaging applications.  You can find them online at <a href="http://dashbot.io" rel="nofollow" target="_blank">dashbot.io</a> and on twitter @dashbotio.

Episode #17 Arte Merritt Co-founder and CEO of Dashbot