Laurence Chami's guest appearances

Laurence Chami

Punk CX with Adrian Swinscoe

David Campbell

Lauren Currie

Guy Kawasaki

Tom Peters

Gary Vaynerchuk

Seth Godin

Chris Brogan

Todd Olson

Kevin Kelly

Mark Babbitt

Rob Walker

Robert Burns

Rory Sutherland

Ari Weinzweig

Paul Adams

OwlTail

Today’s interview is with Laurence Chami, Managing Director of Eptica, a European provider of multichannel customer interaction software with a global reach. Laurence joins me today to talk about the work that Eptica are doing, the challenges that many companies face providing customer service via email, differences to approaches across geographies and why email as a customer service channel is here to stay. This interview follows on from my recent interview: Different customers have different journeys and needs – Interview with Daniel Lind of Qmatic – and is number 128 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.

<p>Today’s interview is with Laurence Chami, Managing Director of <a href="http://www.eptica.com/spip.php?lang=en" rel="nofollow" target="_blank">Eptica</a>, a European provider of multichannel customer interaction software with a global reach. Laurence joins me today to talk about the work that Eptica are doing, the challenges that many companies face providing customer service via email, differences to approaches across geographies and why email as a customer service channel is here to stay.</p> <p>This interview follows on from my recent interview: <a href="http://www.adrianswinscoe.com/different-customers-have-different-journeys-and-needs-interview-with-daniel-lind-of-qmatic/" rel="nofollow" target="_blank">Different customers have different journeys and needs – Interview with Daniel Lind of Qmatic</a> – and is number 128 in the series of <a href="http://www.adrianswinscoe.com/category/interviews/" rel="nofollow" target="_blank">interviews</a> with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.</p>

Customer service by email and differences across geographies - Interview with Laurence Chami of Eptica