Linn Vizard's guest appearances

Linn Vizard

Service Design Show

Design Thinking 101

Design Notes 

Cat Drew

Doug Powell

Lauren Currie

David Dunne

Josina Vink

Steve Portigal

Indi Young

Stephen Wendel

Tricia Wang

David Sherwin

Andy Polaine

Andrew Baker

Jeanne Liedtka

Jim Kalbach

Joe Pine

OwlTail

Today I have a chat with Linn Vizard, an independent designer, accomplished speaker and writer who is one of the leading advocates for service design in Canada. She is the UX design course instructor at Juno College and in this episode we talk overcoming impostor syndrome, mentorship and ways to improve one's skill and confidence as a young designer. See her profile at www.linnvizard.com and some of her writing at www.medium.com/@linnvizard

Today I have a chat with Linn Vizard, an independent designer, accomplished speaker and writer who is one of the leading advocates for service design in Canada. She is the UX design course instructor at Juno College and in this episode we talk overcoming impostor syndrome, mentorship and ways to improve one's skill and confidence as a young designer. See her profile at <a href="http://www.linnvizard.com" rel="nofollow" target="_blank">www.linnvizard.com</a> and some of her writing at <a href="http://www.medium.com/@linnvizard" rel="nofollow" target="_blank">www.medium.com/@linnvizard</a>

Interview with Linn Vizard: UX Design Career tips:

Why is it that so many service design projects still get stranded before they have been able to make an impact on customers? In this episode Linn Vizard shares her experience with what it takes to make service design real.Linn has an interesting perspective on how we might start looking at the outcomes of service design. Because the outcome of our work almost never is an actual service... So what are the outcomes we create as a community? And how can we do a better job at communicating those outcomes?Another thing that we explore in this episode is what would happen if we start treating the organisation as our design material? If services are the software that we design then we might see the organisation as the hardware on which they run... and in that sense it's quite important to understand the properties of this design material.If you've ever struggled to get your service design projects beyond the concept stage than this is definitely an episode that you don't want to miss!I hope you'll find this episode helpful as this is a really important topic that need to address in our community.And don't forget to share this episode with fellow practitioners! That way you'll help to grow the community and help me to invite more inspiring guests like Linn.Remember. Every. Share. Counts. :)--- [ GUIDE ] ---04:10 - The first encounter with Service Design.06:45 - Why are we having a hard time making it real in service design?15:00 - How can we expand our understanding of what outcomes of service design are?26:40 - What if the material of service design is the organisation?37:50 - Big question: Which organisations do ongoing service testing?--- [ LINKS ] ---* https://twitter.com/wittster* https://www.linkedin.com/in/linnvizard/* https://www.servicedesignpaths.com/blog/2020/1/2/2019yearinreview* http://www.redjotter.com/redjotterblog/2019/1/22/64-the-mighty-designer* Service design across borders - https://vimeo.com/334671277* https://orgdesignfordesignorgs.com/--- [ MORE ] ---Enjoyed the show? Take a look at some of the other episodes.https://go.servicedesignshow.com/spotifyYOUTUBEEvery episode of the Service Design Show is also available as via the official YouTube channel.https://go.servicedesignshow.com/youtubeFACEBOOKCheck the Facebook page where you'll find more content and can discuss the episodes.https://go.servicedesignshow.com/facebookINSTAGRAM Get an exclusive behind the scenes look of the Show.https://go.servicedesignshow.com/instagram--- [ FREE COURSE ] ---HOW TO EXPLAIN SERVICE DESIGNLearn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!https://servicedesignshow.com/free-course

Why is it that so many service design projects still get stranded before they have been able to make an impact on customers? In this episode Linn Vizard shares her experience with what it takes to make service design real. Linn has an interesting perspective on how we might start looking at the outcomes of service design. Because the outcome of our work almost never is an actual service... So what are the outcomes we create as a community? And how can we do a better job at communicating those outcomes? Another thing that we explore in this episode is what would happen if we start treating the organisation as our design material? If services are the software that we design then we might see the organisation as the hardware on which they run... and in that sense it's quite important to understand the properties of this design material. If you've ever struggled to get your service design projects beyond the concept stage than this is definitely an episode that you don't want to miss! I hope you'll find this episode helpful as this is a really important topic that need to address in our community. And don't forget to share this episode with fellow practitioners! That way you'll help to grow the community and help me to invite more inspiring guests like Linn. Remember. Every. Share. Counts. :) --- [ GUIDE ] --- 04:10 - The first encounter with Service Design. 06:45 - Why are we having a hard time making it real in service design? 15:00 - How can we expand our understanding of what outcomes of service design are? 26:40 - What if the material of service design is the organisation? 37:50 - Big question: Which organisations do ongoing service testing? --- [ LINKS ] --- * <a href="https://twitter.com/wittster" rel="nofollow" target="_blank">https://twitter.com/wittster</a> * <a href="https://www.linkedin.com/in/linnvizard/" rel="nofollow" target="_blank">https://www.linkedin.com/in/linnvizard/</a> * <a href="https://www.servicedesignpaths.com/blog/2020/1/2/2019yearinreview" rel="nofollow" target="_blank">https://www.servicedesignpaths.com/blog/2020/1/2/2019yearinreview</a> * <a href="http://www.redjotter.com/redjotterblog/2019/1/22/64-the-mighty-designer" rel="nofollow" target="_blank">http://www.redjotter.com/redjotterblog/2019/1/22/64-the-mighty-designer</a> * Service design across borders - <a href="https://vimeo.com/334671277" rel="nofollow" target="_blank">https://vimeo.com/334671277</a> * <a href="https://orgdesignfordesignorgs.com/" rel="nofollow" target="_blank">https://orgdesignfordesignorgs.com/</a> --- [ MORE ] --- Enjoyed the show? Take a look at some of the other episodes. <a href="https://go.servicedesignshow.com/spotify" rel="nofollow" target="_blank">https://go.servicedesignshow.com/spotify</a> YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. <a href="https://go.servicedesignshow.com/youtube" rel="nofollow" target="_blank">https://go.servicedesignshow.com/youtube</a> FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. <a href="https://go.servicedesignshow.com/facebook" rel="nofollow" target="_blank">https://go.servicedesignshow.com/facebook</a> INSTAGRAM Get an exclusive behind the scenes look of the Show. <a href="https://go.servicedesignshow.com/instagram" rel="nofollow" target="_blank">https://go.servicedesignshow.com/instagram</a> --- [ FREE COURSE ] --- HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! <a href="https://servicedesignshow.com/free-course" rel="nofollow" target="_blank">https://servicedesignshow.com/free-course</a>

The organisation as your design material / Linn Vizard / Episode #92

Today’s guest is the remarkable Linn Vizard, currently an independent service designer based in Toronto. Linn writes and speaks frequently on service design, and has taught on the topic around the world. In today’s conversation, we’ll talk about creating customer journey maps (and other maps), implementation challenges with service design, and accessibility in service design. Linn shares her journey today, including mentioning that she found herself more interested in people than things as she was studying design. When she started bringing together the service design community in Toronto, she encountered some confusion, and she’s enjoyed the process of illuminating the topic for people and creating connections with those interested in service design. Maps, Linn points out, have become a ubiquitous tool and have become a compelling entry point for people. They’re also a powerful tool for getting people excited, and to visually create a shared understanding of the space you’re working in and where the opportunities might be. Linn will also share some powerful words of wisdom about why you should go ahead and create a map as a tool to reveal what we don’t know. In our conversation, we’ll talk about diversity, inclusion, and accessibility in the realm of design. In Linn’s previous work in UX, more time and attention was paid to accessibility, she explains. This exposed her to ways of thinking about how people might be using assistive technology, for example, which has influenced her more recent work. As she transitioned into doing more service and customer experience work, Linn noticed that the conversation about accessibility was almost completely absent. Tune in to hear all about these topics, as well as the idea of double delivery, how designers can position themselves as part of a bigger team in delivering services, how to think about paying attention to soft metrics or less-tangible changes, what it means to be a leader or facilitator of a design process, which references and resources have particularly impacted Linn, and more! Learn More About Today’s Guest Linn Vizard Linn Vizard on LinkedIn @wittster on Twitter @servicedesignTO on Twitter Linn Vizard on Medium Linn Vizard on Adobe Blog In This Episode [01:18] — Linn talks about her journey as a design practitioner, and how she arrived where she is today. She also discusses how she has continued to develop and expand as a practitioner. [04:04] — What has it been like to bring together the service design community in Toronto? [05:22] — We hear about some of the common threads that Linn has seen in the Toronto service design community. [07:40] — What Linn has mentioned is one of the threads that flows into Dawan’s work at a very practical level, he points out. [09:04] — Linn talks about how maps relate to the opportunities in the service design space. [12:39] — Does Linn have any other stories of when mapping has worked particularly well in her practice? [16:33] — We learn how Linn has helped people she’s working with to make the best use of the artefacts. [21:37] — Linn talks about the question of how you’re enabling and inviting people to contribute. She and Dawan then talk about double delivery. [24:21] — We hear about a huge challenge that the design practice is facing now, and the ways it’s showing up. [27:40] — Linn discusses Paul Adams’ talk “The End of Navel Gazing.” [29:13] — We hear more about taking measurement beyond the usual suspects as part of the role of a service designer. [34:43] — This conversation goes back to what it means to be a leader or facilitator of a design process, Linn points out. [38:25] — Dawan talks about the use of silence in workshops. [40:43] — We hear about the questions and terrain that Linn is playing with in her work when it comes to the topics of diversity, inclusion, and accessibility. [45:37] — Linn talks about going to a  workshop run by Rebecca Benson, and she and Dawan talk about the daily decision about which piece of the learning mountain to attempt to climb. [46:40] — What are some resources or references that have been particularly meaningful or useful for Linn? [49:29] — Where can people learn more about Linn’s work or connect with her and support what she’s doing? Links and Resources yes@designthinking101.com (Dawan Stanford) Linn Vizard Linn Vizard on LinkedIn @wittster on Twitter @servicedesignTO on Twitter Linn Vizard on Medium Linn Vizard on Adobe Blog  We Are Here: Designer as Mapmaker by Linnea Vizard in Touchpoint (Vol. 8 No. 3 — February 2017)  Shifting Gears: Organisational Barriers to Integrated Service Design and UX by Linnea Vizard and Shannah Segal in Touchpoint (Vol. 6 No. 3 — December 2014)  The Relationship Model Canvas: Designing Relationships With Intention by Elina Lawrie and Linnea Vizard in Touchpoint (Vol. 9 No. 1 — July 2017)  ”There’s a Map For That! The Designer’s Cartography of Complexity” video presentation by Linn Vizard from the Service Experience Conference 2016  Visual Thinking and NeuroLeadership by Dave Gray “The End of Navel Gazing” talk by Paul Adams at UX London 2018 #a11yTOConf (accessibility conference in Toronto)  On Women and “Good” Places to Work by Nora Jenkins Townson Rebecca Benson on Twitter  Just Enough Research by Erika Hall  Interviewing Users by Steve Portigal Rosenfeld Media books Service Design by Andy Polaine, Ben Reason, and Lavrans Løvlie The Service Experience Conference UX Week “How I Learned to Stop Worrying and Give Service Design Away” talk by Jamin Hegeman Service Design Paths

Today’s guest is the remarkable Linn Vizard, currently an independent service designer based in Toronto. Linn writes and speaks frequently on service design, and has taught on the topic around the world. In today’s conversation, we’ll talk about creating customer journey maps (and other maps), implementation challenges with service design, and accessibility in service design. Linn shares her journey today, including mentioning that she found herself more interested in people than things as she was studying design. When she started bringing together the service design community in Toronto, she encountered some confusion, and she’s enjoyed the process of illuminating the topic for people and creating connections with those interested in service design. Maps, Linn points out, have become a ubiquitous tool and have become a compelling entry point for people. They’re also a powerful tool for getting people excited, and to visually create a shared understanding of the space you’re working in and where the opportunities might be. Linn will also share some powerful words of wisdom about why you should go ahead and create a map as a tool to reveal what we don’t know. In our conversation, we’ll talk about diversity, inclusion, and accessibility in the realm of design. In Linn’s previous work in UX, more time and attention was paid to accessibility, she explains. This exposed her to ways of thinking about how people might be using assistive technology, for example, which has influenced her more recent work. As she transitioned into doing more service and customer experience work, Linn noticed that the conversation about accessibility was almost completely absent. Tune in to hear all about these topics, as well as the idea of double delivery, how designers can position themselves as part of a bigger team in delivering services, how to think about paying attention to soft metrics or less-tangible changes, what it means to be a leader or facilitator of a design process, which references and resources have particularly impacted Linn, and more! Learn More About Today’s Guest <a href="http://linnvizard.com/" rel="nofollow" target="_blank">Linn Vizard</a> <a href="https://www.linkedin.com/in/linnvizard/" rel="nofollow" target="_blank">Linn Vizard on LinkedIn</a> <a href="https://twitter.com/wittster" rel="nofollow" target="_blank">@wittster on Twitter</a> <a href="https://twitter.com/servicedesignTO" rel="nofollow" target="_blank">@servicedesignTO on Twitter</a> <a href="https://medium.com/@linnvizard" rel="nofollow" target="_blank">Linn Vizard on Medium</a> <a href="https://theblog.adobe.com/author/linnvizard/" rel="nofollow" target="_blank">Linn Vizard on Adobe Blog</a> In This Episode [01:18] — Linn talks about her journey as a design practitioner, and how she arrived where she is today. She also discusses how she has continued to develop and expand as a practitioner. [04:04] — What has it been like to bring together the service design community in Toronto? [05:22] — We hear about some of the common threads that Linn has seen in the Toronto service design community. [07:40] — What Linn has mentioned is one of the threads that flows into Dawan’s work at a very practical level, he points out. [09:04] — Linn talks about how maps relate to the opportunities in the service design space. [12:39] — Does Linn have any other stories of when mapping has worked particularly well in her practice? [16:33] — We learn how Linn has helped people she’s working with to make the best use of the artefacts. [21:37] — Linn talks about the question of how you’re enabling and inviting people to contribute. She and Dawan then talk about double delivery. [24:21] — We hear about a huge challenge that the design practice is facing now, and the ways it’s showing up. [27:40] — Linn discusses <a href="https://vimeo.com/275265188" rel="nofollow" target="_blank">Paul Adams’ talk “The End of Navel Gazing.”</a> [29:13] — We hear more about taking measurement beyond the usual suspects as part of the role of a service designer. [34:43] — This conversation goes back to what it means to be a leader or facilitator of a design process, Linn points out. [38:25] — Dawan talks about the use of silence in workshops. [40:43] — We hear about the questions and terrain that Linn is playing with in her work when it comes to the topics of diversity, inclusion, and accessibility. [45:37] — Linn talks about going to a <a href="https://medium.com/brightplusearly/on-women-and-good-places-to-work-6fa989ad9784" rel="nofollow" target="_blank"> workshop</a> run by Rebecca Benson, and she and Dawan talk about the daily decision about which piece of the learning mountain to attempt to climb. [46:40] — What are some resources or references that have been particularly meaningful or useful for Linn? [49:29] — Where can people learn more about Linn’s work or connect with her and support what she’s doing? Links and Resources <a href="mailto:yes@designthinking101.com">yes@designthinking101.com</a> (Dawan Stanford) <a href="http://linnvizard.com/" rel="nofollow" target="_blank">Linn Vizard</a> <a href="https://www.linkedin.com/in/linnvizard/" rel="nofollow" target="_blank">Linn Vizard on LinkedIn</a> <a href="https://twitter.com/wittster" rel="nofollow" target="_blank">@wittster on Twitter</a> <a href="https://twitter.com/servicedesignTO" rel="nofollow" target="_blank">@servicedesignTO on Twitter</a> <a href="https://medium.com/@linnvizard" rel="nofollow" target="_blank">Linn Vizard on Medium</a> <a href="https://theblog.adobe.com/author/linnvizard/" rel="nofollow" target="_blank">Linn Vizard on Adobe Blog</a> <a href="https://www.service-design-network.org/touchpoint/touchpoint-8-3-business-as-unusual/we-are-here-designer-as-mapmaker" rel="nofollow" target="_blank"> We Are Here: Designer as Mapmaker by Linnea Vizard in Touchpoint (Vol. 8 No. 3 — February 2017)</a> <a href="https://www.service-design-network.org/touchpoint/vol-6-3-blurring-boundaries/shifting-gears" rel="nofollow" target="_blank"> Shifting Gears: Organisational Barriers to Integrated Service Design and UX by Linnea Vizard and Shannah Segal in Touchpoint (Vol. 6 No. 3 — December 2014)</a> <a href="https://www.service-design-network.org/touchpoint/touchpoint-9-1-education-and-capacity-building/the-relationship-model-canvas" rel="nofollow" target="_blank"> The Relationship Model Canvas: Designing Relationships With Intention by Elina Lawrie and Linnea Vizard in Touchpoint (Vol. 9 No. 1 — July 2017)</a> <a href="http://service-experience-conf.com/videos/linn-vizard-there-s-a-map-for-that-the-designer-s-cartography-of-complexity-service-experience-conference-2016-290e50cc-6b0d-42d5-94e5-592718a5a6fc" rel="nofollow" target="_blank"> ”There’s a Map For That! The Designer’s Cartography of Complexity” video presentation by Linn Vizard from the Service Experience Conference 2016</a> <a href="https://medium.com/the-xplane-collection/visual-thinking-and-neuroleadership-ece66725ffc" rel="nofollow" target="_blank"> Visual Thinking and NeuroLeadership by Dave Gray</a> <a href="https://vimeo.com/275265188" rel="nofollow" target="_blank">“The End of Navel Gazing” talk by Paul Adams at UX London 2018</a> <a href="http://conf.a11yto.com/" rel="nofollow" target="_blank">#a11yTOConf (accessibility conference in Toronto)</a> <a href="https://medium.com/brightplusearly/on-women-and-good-places-to-work-6fa989ad9784" rel="nofollow" target="_blank"> On Women and “Good” Places to Work by Nora Jenkins Townson</a> <a href="https://twitter.com/rebeccae_benson" rel="nofollow" target="_blank">Rebecca Benson on Twitter</a> <a href="https://www.amazon.com/Just-Enough-Research-Erika-Hall/dp/1937557103" rel="nofollow" target="_blank"> Just Enough Research by Erika Hall</a> <a href="https://www.amazon.com/Interviewing-Users-Uncover-Compelling-Insights/dp/193382011X" rel="nofollow" target="_blank"> Interviewing Users by Steve Portigal</a> <a href="https://rosenfeldmedia.com/books/" rel="nofollow" target="_blank">Rosenfeld Media books</a> <a href="https://rosenfeldmedia.com/books/service-design/" rel="nofollow" target="_blank">Service Design by Andy Polaine, Ben Reason, and Lavrans Løvlie</a> <a href="http://service-experience-conf.com/" rel="nofollow" target="_blank">The Service Experience Conference</a> <a href="http://uxweek.com/" rel="nofollow" target="_blank">UX Week</a> <a href="https://www.youtube.com/watch?v=e7UXzeqz2I8" rel="nofollow" target="_blank">“How I Learned to Stop Worrying and Give Service Design Away” talk by Jamin Hegeman</a> <a href="https://www.servicedesignpaths.com/" rel="nofollow" target="_blank">Service Design Paths</a>

Mapping and Service Design + Implementation + Accessibility with Linn Vizard — DT101 E17