Abby Bajuniemi's guest appearances

Abby Bajuniemi

Design Thinking 101

Design By Committee

Unstandardized English

Lauren Currie

Denise Ho

Ryan Wilson

Doug Powell

Jason Schupbach

Derek Featherstone

Steve Portigal

Maurício Manhães

Aaron Faucher

Stephen Wendel

David Sherwin

Andrew Baker

Jeanne Liedtka

Douglas Ferguson

Whitney Quesenbery

OwlTail

Dr. Abby Bajuniemi holds a PhD in applied linguistics from the University of Minnesota and is currently a user researcher in industry. We talk about language, design research and researcher self-care. Listen to learn about:  How language and linguistics affect design The interaction of society and language Trauma-informed user research Researcher self-care The importance of asking for help Language and technology Being mindful about the language used in design  Our Guest  Abby is the manager of UX Research and Content at Calendly. She holds a PhD in Hispanic and Lusophone Literatures, Cultures, and Linguistics with specialization in Second Language Acquisition and Sociolinguistics. She loves to nerd out with people about language and research methods, either together or separately. She loves the Oxford comma, but will never correct your grammar Show Highlights [00:57] How and why Abby moved from linguistics to user research. [02:06] The importance of taking the time to think about language as a designer. [03:30] Audience design. [04:15] Aspects of linguistics that are helpful for designers and researchers. [04:45] Being mindful of the language choices you’re making. [05”07] Abby talks about the tone of language/voice. [06:14] Abby’s “superpower.” [07:00] How people understand and use language. [10:03] Abby talks about what happens when stakeholders don’t follow the user research recommendations. [11:22] You have to be a good storyteller for your stakeholders. [12:16] Ways Abby has seen her work come to fruition. [15:14] User research can be revelatory for organizations that have never used it before. [17:06] Trauma-informed research and researcher self-care. [18:03] User research can be intense and emotional. [20:05] Dawan and Abby talk about the importance of asking for help. [22:35] Asking for help is part of what collaboration is. [24:15] Asking for help is working smarter. [25:27] Abby talks about the book she’s writing. [25:56] Cognitive language models. [26:42] Voice-activated assistants. [28:07] Language and chatbot design. [29:34] Thinking about the future of language design. [33:01] Books and resources for researchers and those wanting to learn more about language. [36:52] The way language can play into stigma. [39:39] Abby talks about an example of purposeful language design done at the 18F agency.  Links Abby on LinkedIn Abby on Medium Abby’s website Abby on Women Talk Design On the Dangers of Stochastic Parrots: Can Language Models Be Too Big?, by Emily Bender, Timnit Gebru, Angelina McMillan-Major 18F Book Recommendations   Universal Methods of Design, Expanded and Revised: 125 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions, by Bruce Hanington and Bella Martin  Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics, by Bill Albert and Tom Tullis  Thinking Through Methods: A Social Science Primer, by John Levi Martin  The Black Experience in Design: Identity, Expression &amp; Reflection, By Anne Berry, Kareem Collie, Penina Acayo Laker, Lesley-Ann Noel, Jennifer Rittner, and Kelly Waters  Your Computer Is on Fire, by Thomas Mullaney, Benjamin Peters, Mar Hicks, and Kavita Philip  Mixed Methods: A short guide to applied mixed methods research, by Sam Ladner  Algorithms of Oppression: How Search Engines Reinforce Racism, by Safiya Umoja Noble  You Can Do Anything, Magic Skeleton!: Monster Motivations to Move Your Butt and Get You to Do the Thing, by Chuck Wendig and Natalie Metzger  Language And Power, by Norman Fairclough  Discourse and Social Change, by Norman Fairclough   Other Design Thinking 101 Episodes You Might Like User Research + Asking Better Questions with Michele Ronsen — DT101 E88  Teaching Yourself Design Thinking + Innovating in Government with Amy J. Wilson — DT101 E19  Design Thinking + Learning Science with Adam Royalty — DT101 E18

Dr. Abby Bajuniemi holds a PhD in applied linguistics from the University of Minnesota and is currently a user researcher in industry. We talk about language, design research and researcher self-care. Listen to learn about: <ul> <li>How language and linguistics affect design</li> <li>The interaction of society and language</li> <li>Trauma-informed user research</li> <li>Researcher self-care</li> <li>The importance of asking for help</li> <li>Language and technology</li> <li>Being mindful about the language used in design</li> </ul> Our Guest  Abby is the manager of UX Research and Content at Calendly. She holds a PhD in Hispanic and Lusophone Literatures, Cultures, and Linguistics with specialization in Second Language Acquisition and Sociolinguistics. She loves to nerd out with people about language and research methods, either together or separately. She loves the Oxford comma, but will never correct your grammar Show Highlights [00:57] How and why Abby moved from linguistics to user research. [02:06] The importance of taking the time to think about language as a designer. [03:30] Audience design. [04:15] Aspects of linguistics that are helpful for designers and researchers. [04:45] Being mindful of the language choices you’re making. [05”07] Abby talks about the tone of language/voice. [06:14] Abby’s “superpower.” [07:00] How people understand and use language. [10:03] Abby talks about what happens when stakeholders don’t follow the user research recommendations. [11:22] You have to be a good storyteller for your stakeholders. [12:16] Ways Abby has seen her work come to fruition. [15:14] User research can be revelatory for organizations that have never used it before. [17:06] Trauma-informed research and researcher self-care. [18:03] User research can be intense and emotional. [20:05] Dawan and Abby talk about the importance of asking for help. [22:35] Asking for help is part of what collaboration is. [24:15] Asking for help is working smarter. [25:27] Abby talks about the book she’s writing. [25:56] Cognitive language models. [26:42] Voice-activated assistants. [28:07] Language and chatbot design. [29:34] Thinking about the future of language design. [33:01] Books and resources for researchers and those wanting to learn more about language. [36:52] The way language can play into stigma. [39:39] Abby talks about an example of purposeful language design done at the 18F agency.  Links Abby on <a href="https://www.linkedin.com/in/abajuniemi/" rel="nofollow" target="_blank">LinkedIn</a> Abby on <a href="https://medium.com/@penn0055" rel="nofollow" target="_blank">Medium</a> Abby’s <a href="https://www.abajuniemi.com/" rel="nofollow" target="_blank">website</a> Abby on <a href="https://womentalkdesign.com/speakers/abby-bajuniemi/" rel="nofollow" target="_blank">Women Talk Design</a> <a href="https://dl.acm.org/doi/10.1145/3442188.3445922" rel="nofollow" target="_blank">On the Dangers of Stochastic Parrots: Can Language Models Be Too Big?</a>, by Emily Bender, Timnit Gebru, Angelina McMillan-Major <a href="https://18f.gsa.gov/" rel="nofollow" target="_blank">18F</a> Book Recommendations  <a href="https://www.amazon.com/Universal-Methods-Design-Expanded-Revised/dp/1631597485" rel="nofollow" target="_blank"> Universal Methods of Design, Expanded and Revised: 125 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions</a>, by Bruce Hanington and Bella Martin <a href="https://www.amazon.com/Measuring-User-Experience-Interactive-Technologies/dp/0124157815" rel="nofollow" target="_blank"> Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics</a>, by Bill Albert and Tom Tullis <a href="https://www.amazon.com/Thinking-Through-Methods-Social-Science/dp/022643172X" rel="nofollow" target="_blank"> Thinking Through Methods: A Social Science Primer</a>, by John Levi Martin <a href="https://www.amazon.com/Black-Experience-Design-Expression-Reflection/dp/1621537854/" rel="nofollow" target="_blank"> The Black Experience in Design: Identity, Expression &amp; Reflection</a>, By Anne Berry, Kareem Collie, Penina Acayo Laker, Lesley-Ann Noel, Jennifer Rittner, and Kelly Waters <a href="https://www.amazon.com/Your-Computer-Fire-Thomas-Mullaney/dp/026253973X" rel="nofollow" target="_blank"> Your Computer Is on Fire</a>, by Thomas Mullaney, Benjamin Peters, Mar Hicks, and Kavita Philip <a href="https://www.amazon.com/Mixed-Methods-applied-methods-research/dp/1734217804" rel="nofollow" target="_blank"> Mixed Methods: A short guide to applied mixed methods research</a>, by Sam Ladner <a href="https://www.amazon.com/Algorithms-Oppression-Search-Engines-Reinforce/dp/1479837245" rel="nofollow" target="_blank"> Algorithms of Oppression: How Search Engines Reinforce Racism</a>, by Safiya Umoja Noble <a href="https://www.amazon.com/You-Can-Anything-Magic-Skeleton/dp/0789337029" rel="nofollow" target="_blank"> You Can Do Anything, Magic Skeleton!: Monster Motivations to Move Your Butt and Get You to Do the Thing</a>, by Chuck Wendig and Natalie Metzger <a href="https://www.amazon.com/Language-Power-3Rd-NORMAN-FAIRCLOUGH/dp/0367240882" rel="nofollow" target="_blank"> Language And Power</a>, by Norman Fairclough <a href="https://www.amazon.com/Discourse-Social-Change-Norman-Fairclough/dp/0745612180" rel="nofollow" target="_blank"> Discourse and Social Change</a>, by Norman Fairclough Other Design Thinking 101 Episodes You Might Like <a href="https://fluidhive.com/dt101-88/" rel="nofollow" target="_blank">User Research + Asking Better Questions with Michele Ronsen — DT101 E88</a> <a href="https://fluidhive.com/teaching-yourself-design-thinking-innovating-in-government-with-amy-j-wilson-dt101-e19-2/" rel="nofollow" target="_blank"> Teaching Yourself Design Thinking + Innovating in Government with Amy J. Wilson — DT101 E19</a> <a href="https://fluidhive.com/design-thinking-learning-science-with-adam-royalty-dt101-e18-2/" rel="nofollow" target="_blank"> Design Thinking + Learning Science with Adam Royalty — DT101 E18</a>

Language + Design Research + Researcher Self-Care with Abby Bajuniemi — DT101 E96

In this second episode of the self-isolation period, host JPB Gerald speaks with Dr. Abby Bajuniemi about her work at the intersection of tech and linguistics, a different sort of language discussion from our usual fare. Then they speak of the ways in which diversity and inclusion efforts fail, and academia in general in the uncertain future.

Critical Covid Conversations #2: Abby Bajuniemi

Abby Bajuniemi joins us on this week's show to kick off a month all dedicated to accessibility! Abby has a Ph.D. in Hispanic linguistics, and sits down with us to talk about accessibility, using language more effectively, and the problem with chatbots. Included in this show: Why should designers, product managers, marketers and developers care about conversation and conversation theory? The damage that can be done using automated voice assistants incorrectly How we create meaning using language, and how it's much more than just the words being used How the internet has created new ways for us to use language (both good and bad) The wide definition of being "accessible" Use of plain language, and how jargon and flowery language is damaging our communication How the educational system contributes to poor communication The difficulty of automated translations Use of chatbots, and how to think carefully about implementing them in an accessible way The importance of thinking critically about who your audience really is (they're not all just like you) Using guerrilla usability testing to test language and messaging to ensure you're serving your audience correctly Why chatbots should just own up to being robots, and stop pretending to be people And much, much more! Join us on the show by emailing us at ask@dbcshow.com. Whether you'd like to come on the air and give us your thoughts, ask us a question, or just provide your feedback via email, we'd love to hear from you!You can also give us a call at 813-485-4866 to join us on the show each week. Make sure to visit dbcshow.com, and subscribe to the show wherever you're listening!

<a href="https://www.abajuniemi.com/" rel="nofollow" target="_blank">Abby Bajuniemi </a>joins us on this week's show to kick off a month all dedicated to accessibility! Abby has a Ph.D. in Hispanic linguistics, and sits down with us to talk about accessibility, using language more effectively, and the problem with chatbots. Included in this show:<ul> <li>Why should designers, product managers, marketers and developers care about conversation and conversation theory?</li> <li>The damage that can be done using automated voice assistants incorrectly</li> <li>How we create meaning using language, and how it's much more than just the words being used</li> <li>How the internet has created new ways for us to use language (both good and bad)</li> <li>The wide definition of being "accessible"</li> <li>Use of plain language, and how jargon and flowery language is damaging our communication</li> <li>How the educational system contributes to poor communication</li> <li>The difficulty of automated translations</li> <li>Use of chatbots, and how to think carefully about implementing them in an accessible way</li> <li>The importance of thinking critically about who your audience really is (they're not all just like you)</li> <li>Using guerrilla usability testing to test language and messaging to ensure you're serving your audience correctly</li> <li>Why chatbots should just own up to being robots, and stop pretending to be people</li> <li>And much, much more!</li> </ul>Join us on the show by emailing us at ask@dbcshow.com. Whether you'd like to come on the air and give us your thoughts, ask us a question, or just provide your feedback via email, we'd love to hear from you!You can also give us a call at 813-485-4866 to join us on the show each week. Make sure to visit <a href="http://dbcshow.com" rel="nofollow" target="_blank">dbcshow.com</a>, and subscribe to the show wherever you're listening!

Accessibility and Plain Language with Abby Bajuniemi