Richard Armour's guest appearances

Richard Armour

Discovering America Podcast

Remarkable Retail

Christopher Columbus

Kara Goldin

Seth Godin

Thomas Paine

Scott Galloway

Stephan Schambach

Chris Bell

John F. Kennedy

Warby Parker

Rob Smith

Sarah Davis

Mitch Joel

Daniel McCarthy

Brad Stone

Rob Mills

OwlTail

Richard Armour is a deeply experienced omni-channel retail executive having cut his teeth at Travelocity and Gamestop. Now he is helping drive the digital transformation for Michaels Stores, one of North America's largest provider of arts, crafts, framing, and more for makers and do-it-yourself home decorators.  We dig deep into the evolution of e-commerce, how the blurring of the lines between digital and physical makes everything harder and how Michael's has been able to accelerate its transformation. We also unpack Richard's provocative statement that "everything is table stakes now" and lean how Michael's plans to build on their momentum going forward by maintaining a "test and learn" culture.  But first we take on this week's news, including Steve's admonition to "Buckle Up Buttercup" in the face of escalating inflation. Then we discuss Kohl's Investor Day presentation, which seems long on ambition, but short on truly being remarkable. Then we delve into recent earnings reports, which mostly point to the strong getting stronger as e-commerce growth decelerates and the continuing struggles of disruptor brands (Stitch Fix, The Real Retail) to get on a glide path to profitability.  *************************************************** To record a question for us go to  speakpipe.com/remarkableretail  Kohl's Investor Day Presentation   Steve's recent Forbes articles related to our news segment  Is Kohl’s New Strategy Merely A Slightly Better Version Of Mediocre?  The Profitless Prosperity of Disruptor Brands  The Stores Strike Back Again. Again.  Past podcast episodes referenced Why Does It Take A Crisis For Retailers To Innovate? War Comes to the Global Food Supply Chain   About Richard Armour Richard Armour is SVP, Ecommerce at Michaels, responsible for all aspects of the ecommerce business, including revenue accountability, content strategy, search engine optimization, product management, analytics &amp; more. His focus is on reducing friction across the digital ecosystem to create a seamless omnichannel experience. Prior to Michaels, Richard was Vice President, Omnichannel for GameStop where he was responsible for the GameStop.com business and accelerating ecommerce growth and integrating the site and store experience.  He led several initiatives including the ecommerce redesign and replatform as well as launching an online advertising platform and program.  Richard holds a BS in Business Administration from the University of Texas at Dallas and an MBA in Marketing and Information Systems from Indiana University. He is also a board member with James Avery.   About Us Steve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win &amp; Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here. Michael LeBlanc  is the Founder &amp; President of M.E. LeBlanc &amp; Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing &amp; eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus  Global E-Commerce Tech Talks  ,The Food Professor  with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext!  You can learn more about Michael   here  or on     LinkedIn.  Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

<a href="https://www.linkedin.com/in/richard-armour/" rel="nofollow" target="_blank">Richard Armour</a> is a deeply experienced omni-channel retail executive having cut his teeth at Travelocity and Gamestop. Now he is helping drive the digital transformation for Michaels Stores, one of North America's largest provider of arts, crafts, framing, and more for makers and do-it-yourself home decorators.  We dig deep into the evolution of e-commerce, how the blurring of the lines between digital and physical makes everything harder and how Michael's has been able to accelerate its transformation. We also unpack Richard's provocative statement that "everything is table stakes now" and lean how Michael's plans to build on their momentum going forward by maintaining a "test and learn" culture.  But first we take on this week's news, including Steve's admonition to "Buckle Up Buttercup" in the face of escalating inflation. Then we discuss Kohl's Investor Day presentation, which seems long on ambition, but short on truly being remarkable. Then we delve into recent earnings reports, which mostly point to the strong getting stronger as e-commerce growth decelerates and the continuing struggles of disruptor brands (Stitch Fix, The Real Retail) to get on a glide path to profitability. *************************************************** To record a question for us go to  <a href="http://speakpipe.com/remarkableretail" rel="nofollow" target="_blank">speakpipe.com/remarkableretail</a> <a href="https://kohls2022investorday.q4web.com/home/default.aspx" rel="nofollow" target="_blank">Kohl's Investor Day Presentation</a> Steve's recent Forbes articles related to our news segment  <a href="https://www.forbes.com/sites/stevendennis/2022/03/14/is-kohls-new-strategy-merely-a-slightly-better-version-of-mediocre/?sh=183ee07110e6" rel="nofollow" target="_blank">Is Kohl’s New Strategy Merely A Slightly Better Version Of Mediocre?</a> <a href="https://www.forbes.com/sites/stevendennis/2022/03/09/the-profitless-prosperity-of-retail-disruptor-brands/?sh=79315ccf7bf1" rel="nofollow" target="_blank">The Profitless Prosperity of Disruptor Brands</a> <a href="https://www.forbes.com/sites/stevendennis/2022/02/23/the-stores-strike-back-again-again/?sh=572b5cbf57a9" rel="nofollow" target="_blank">The Stores Strike Back Again. Again.</a> Past podcast episodes referenced <a href="https://podcasts.apple.com/ca/podcast/why-does-it-take-a-crisis-for-retailers-to-innovate/id1530627864?i=1000552542710" rel="nofollow" target="_blank">Why Does It Take A Crisis For Retailers To Innovate?</a> <a href="https://the-food-professor.simplecast.com/episodes/war-comes-to-the-global-food-supply-chain-and-trying-stuff-with-viv-eau" rel="nofollow" target="_blank">War Comes to the Global Food Supply Chain</a> About Richard Armour Richard Armour is SVP, Ecommerce at Michaels, responsible for all aspects of the ecommerce business, including revenue accountability, content strategy, search engine optimization, product management, analytics &amp; more. His focus is on reducing friction across the digital ecosystem to create a seamless omnichannel experience. Prior to Michaels, Richard was Vice President, Omnichannel for GameStop where he was responsible for the <a href="http://GameStop.com" rel="nofollow" target="_blank">GameStop.com</a> business and accelerating ecommerce growth and integrating the site and store experience.  He led several initiatives including the ecommerce redesign and replatform as well as launching an online advertising platform and program.  Richard holds a BS in Business Administration from the University of Texas at Dallas and an MBA in Marketing and Information Systems from Indiana University. He is also a board member with James Avery. About Us Steve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       <a href="https://stevenpdennis.com/" rel="nofollow" target="_blank">website</a>.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win &amp; Keep Customers in the Age of Disruption is now available at  <a href="https://www.amazon.com/Remarkable-Retail-Keep-Customers-Disruption/dp/1928055923/ref=zg_bsnr_2656_5?_encoding=UTF8&amp;psc=1&amp;refRID=H4JS1WFD7SJ9YC2AFJQK" rel="nofollow" target="_blank">Amazon</a> or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      <a href="https://www.forbes.com/sites/stevendennis/#315b93fd4b70" rel="nofollow" target="_blank">Forbes senior contributor</a> and on       <a href="https://twitter.com/StevenPDennis" rel="nofollow" target="_blank">Twitter</a> and       <a href="https://www.linkedin.com/in/stevenpdennis/" rel="nofollow" target="_blank">LinkedIn</a>. You can also check out his speaker "sizzle" reel      <a href="https://vimeo.com/376445018" rel="nofollow" target="_blank">here</a>. Michael LeBlanc  is the Founder &amp; President of M.E. LeBlanc &amp; Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing &amp; eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       <a href="https://the-voice-of-retail.simplecast.com/" rel="nofollow" target="_blank">The Voice of Retail,</a> plus  <a href="https://global-e-commerce-tech-talks.simplecast.com/" rel="nofollow" target="_blank">Global E-Commerce Tech Talks  ,</a><a href="https://the-food-professor.simplecast.com/" rel="nofollow" target="_blank">The Food Professor  </a>with Dr. Sylvain Charlebois and now in its second season, <a href="https://conversations-with-commercenext.simplecast.com/" rel="nofollow" target="_blank">Conversations with CommerceNext</a>!  You can learn more about Michael   <a href="https://www.meleblanc.co/" rel="nofollow" target="_blank">here  </a>or on     <a href="https://www.linkedin.com/in/michaeleleblanc/" rel="nofollow" target="_blank">LinkedIn. </a> Be sure and check out Michael's latest venture for fun and influencer riches - <a href="https://www.youtube.com/channel/UCP5u2vRz-UtKH9VKy8KLLeQ" rel="nofollow" target="_blank">Last Request Barbecue,  </a>his YouTube BBQ cooking channel!

Crafting a Compelling Omnichannel Strategy with guest Richard Armour, SVP eCommerce for Michaels Stores

I read a Christmas story entitled, “the Year Santa Went Modern,” written by Richard Armour. May you have a great time during the holidays with family and friends and may the New Year fulfill everything good you envision.

I read a Christmas story entitled, “the Year Santa Went Modern,” written by Richard Armour. May you have a great time during the holidays with family and friends and may the New Year fulfill everything good you envision.

135-A Christmas Story by Richard Armour