Kerim Akgonul's guest appearances

Kerim Akgonul

Punk CX with Adrian Swinscoe

David Campbell

Lauren Currie

Guy Kawasaki

Tom Peters

Gary Vaynerchuk

Seth Godin

Chris Brogan

Todd Olson

Kevin Kelly

Mark Babbitt

Rob Walker

Robert Burns

Rory Sutherland

Ari Weinzweig

Paul Adams

OwlTail

Today’s interview is with Kerim Akgonul who is Senior Vice President of Products at Pega and is responsible for the company’s suite of Customer Relationship Management (CRM) applications. I had a chat with Kerim at their annual customer event: Pegaworld 2016to find out more about what they are up to, what makes them different and how they are fast becoming the big, new challenger in the CRM space. This interview follows on from my recent interview – Your people know the best ways to improve your organisation – Interview with Cathy Brown of Engage For Success – and is number 182 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.

<p>Today’s interview is with Kerim Akgonul who is Senior Vice President of Products at <a href="https://www.pega.com/" rel="nofollow" target="_blank">Pega</a> and is responsible for the company’s suite of Customer Relationship Management (CRM) applications. I had a chat with Kerim at their annual customer event: <a href="https://www.pega.com/about/events/pegaworld" rel="nofollow" target="_blank">Pegaworld 2016</a>to find out more about what they are up to, what makes them different and how they are fast becoming the big, new challenger in the CRM space.</p> <p>This interview follows on from my recent interview – <a href="http://www.adrianswinscoe.com/your-people-know-the-best-ways-to-improve-your-organisation-interview-with-cathy-brown-of-engage-for-success/" rel="nofollow" target="_blank">Your people know the best ways to improve your organisation – Interview with Cathy Brown of Engage For Success</a> – and is number 182 in the series of <a href="http://www.adrianswinscoe.com/category/interviews/" rel="nofollow" target="_blank">interviews</a> with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.</p>

Using analytics, decisioning and robotics to improve the employee and customer experience - Interview with Kerim Akgonul of Pega