Kaj van de Loo's guest appearances

Kaj van de Loo

Geeks Who Lead Podcast (formerly CTO Connection)

IT Visionaries

True Ambition

Ami Luttwak

Ryan Graciano

Wendy Pfeiffer

Adam Miller

Charles Schwab

James Kenigsberg

Cai GoGwilt

Rachana Kumar

Bob Friday

Raghavendra Prabhu

Tim Campos

John Davis

Jacob Ward

Justin Dean

Paul Ford

OwlTail

Kaj van de Loo with UserTesting

Every year millions of products and services hit the market with sky-high aspirations, and every year millions of those same products and services fail. The reason? Consumer expectations are rising, which means their tolerance for a bad experience, has all but disappeared.“We tend to remember the good experiences that we have, and that creates expectations across all other similar or comparable experiences,” Van De Loo said. “This was something we saw a lot of — the first experience with a new platform determines whether they’re going to work with them in the future or not. The bar keeps rising. It keeps getting higher and higher. Especially with these newer experiences.” Kaj Van De Loo is the CTO of UserTesting, a human insight platform that provides companies with the opportunity to gather real-time feedback, from real customers, regardless of where an item stands within the development process. On this episode of IT Visionaries, Kaj joins me for a conversation centered on how UserTesting is creating real-time feedback loops based on the emotions and interactions real people experience with a product. Plus, Kaj goes under the hood and explains how UserTesting is using these insights to create actionable insights for their clients.Main TakeawaysSo Simple Even I Can Use It: Consumers are now evaluating a product or service on everything from design, to pick-up and drop-off location, but the number one thing that is making or breaking a consumer’s experience is overall ease of use. Products or services that have more steps to reach the same conclusion as a product that had a similar, more streamlined approach, always received negative feedback.Jury by Your Peers: One of the biggest influences in how new platforms are being evaluated now is based upon the experience shoppers have on a similar website. If a user has a tremendous shopping experience on a website such as Amazon, they are now more likely to evaluate a new platform based with the good experience setting a new bar. This means that first impressions, especially for new websites, are now more important than ever before.Can I Get Your Feedback?: By deploying an online community of verified users and testers, UserTesting has been able to create more accurate feedback loops that can be iterated and retested in real-time. By using humans instead of various testing services, clients can gauge how an individual interacts and connects with a site, while detailing what they like and don’t like about each product.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

Every year millions of products and services hit the market with sky-high aspirations, and every year millions of those same products and services fail. The reason? Consumer expectations are rising, which means their tolerance for a bad experience, has all but disappeared.“We tend to remember the good experiences that we have, and that creates expectations across all other similar or comparable experiences,” Van De Loo said. “This was something we saw a lot of — the first experience with a new platform determines whether they’re going to work with them in the future or not. The bar keeps rising. It keeps getting higher and higher. Especially with these newer experiences.” <a href="https://www.linkedin.com/in/kajvandeloo" rel="nofollow" target="_blank">Kaj Van De Loo</a> is the CTO of <a href="https://www.usertesting.com/" rel="nofollow" target="_blank">UserTesting</a>, a human insight platform that provides companies with the opportunity to gather real-time feedback, from real customers, regardless of where an item stands within the development process. On this episode of IT Visionaries, Kaj joins me for a conversation centered on how UserTesting is creating real-time feedback loops based on the emotions and interactions real people experience with a product. Plus, Kaj goes under the hood and explains how UserTesting is using these insights to create actionable insights for their clients.Main Takeaways<ul><li>So Simple Even I Can Use It: Consumers are now evaluating a product or service on everything from design, to pick-up and drop-off location, but the number one thing that is making or breaking a consumer’s experience is overall ease of use. Products or services that have more steps to reach the same conclusion as a product that had a similar, more streamlined approach, always received negative feedback.</li><li>Jury by Your Peers: One of the biggest influences in how new platforms are being evaluated now is based upon the experience shoppers have on a similar website. If a user has a tremendous shopping experience on a website such as Amazon, they are now more likely to evaluate a new platform based with the good experience setting a new bar. This means that first impressions, especially for new websites, are now more important than ever before.</li><li>Can I Get Your Feedback?: By deploying an online community of verified users and testers, UserTesting has been able to create more accurate feedback loops that can be iterated and retested in real-time. By using humans instead of various testing services, clients can gauge how an individual interacts and connects with a site, while detailing what they like and don’t like about each product.</li></ul>IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at <a href="https://www.salesforce.com/products/platform/overview/" rel="nofollow" target="_blank">salesforce.com/platform</a>

Creating Faster, More Efficient Feedback Loops in Real-Time with UserTesting CTO, Kaj Van De Loo

Remote

When COVID-19 hit, UserTesting was already at a unique advantage: the team was already mostly working remotely. However, as the stay at home orders have increased, UserTesting’s CTO Kaj van de Loo has seen some unforeseen issues pop up.This week on CTO Connection, we’re discussing how the pandemic has not only changed the structure of work, but also the expectations people have of working in an office. Kaj discusses why everything (no matter how small) must be documented, why managers need to proactively talk to employees to see if there are any mental health issues coming up with the changed working environments, and the considerations that will need to be made to safely reopen. [01:26] - Kaj's management journey[03:23] - Increased specialization[04:56] - Programming in a pandemic[08:18] - Dealing with different time zones[12:35] - Introvert empowerment[15:59] - Flexibility for individuals[21:30] - Managing remote and distributed teams[25:34] - Improved metrics[28:39] - Online social activities[32:17] - Back into the officeSpecial thanks to our global partner – Amazon Web Services(AWS). AWS offers a broad set of global cloud-based products to equip technology leaders to build better and more powerful solutions, reach out to aws-cto-program@amazon.com if you’re interested to learn more about their offerings.CTO Connection is where you can learn from the experiences of successful engineering leaders at fast-growth tech startups. Whether you want to learn more about hiring, motivating or managing an engineering team, if you're technical and manage engineers, the CTO Connection podcast is a great resource for learning from your peers!If you'd like to receive new episodes as they're published, please subscribe to CTO Connection in Apple Podcasts, Google Podcasts, Spotify or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in Apple Podcasts. It really helps others find the show.Podcast episode production by Dante32.

When COVID-19 hit, UserTesting was already at a unique advantage: the team was already mostly working remotely. However, as the stay at home orders have increased, UserTesting’s CTO <a href="https://www.linkedin.com/in/kajvandeloo/" rel="nofollow" target="_blank">Kaj van de Loo</a> has seen some unforeseen issues pop up.This week on CTO Connection, we’re discussing how the pandemic has not only changed the structure of work, but also the expectations people have of working in an office. Kaj discusses why everything (no matter how small) must be documented, why managers need to proactively talk to employees to see if there are any mental health issues coming up with the changed working environments, and the considerations that will need to be made to safely reopen. <ul><li>[01:26] - Kaj's management journey</li><li>[03:23] - Increased specialization</li><li>[04:56] - Programming in a pandemic</li><li>[08:18] - Dealing with different time zones</li><li>[12:35] - Introvert empowerment</li><li>[15:59] - Flexibility for individuals</li><li>[21:30] - Managing remote and distributed teams</li><li>[25:34] - Improved metrics</li><li>[28:39] - Online social activities</li><li>[32:17] - Back into the office</li></ul>Special thanks to our global partner – Amazon Web Services(AWS). AWS offers a broad set of global cloud-based products to equip technology leaders to build better and more powerful solutions, reach out to <a href="mailto:aws-cto-program@amazon.com">aws-cto-program@amazon.com</a> if you’re interested to learn more about their offerings.<a href="https://www.ctoconnection.com" rel="nofollow" target="_blank">CTO Connection</a> is where you can learn from the experiences of successful engineering leaders at fast-growth tech startups. Whether you want to learn more about hiring, motivating or managing an engineering team, if you're technical and manage engineers, the CTO Connection podcast is a great resource for learning from your peers!If you'd like to receive new episodes as they're published, please subscribe to CTO Connection in <a href="https://itunes.apple.com/us/podcast/cto-connection/id1104346760?mt=2" rel="nofollow" target="_blank">Apple Podcasts</a>, <a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9mZWVkcy50cmFuc2lzdG9yLmZtL2N0b2Nvbm5lY3Rpb24%3D" rel="nofollow" target="_blank">Google Podcasts</a>, <a href="https://open.spotify.com/show/3GKpjcEH3ydikWnDDDBpLv?si=vm0dges2QiKoLehoFAR24g" rel="nofollow" target="_blank">Spotify</a> or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in <a href="https://itunes.apple.com/us/podcast/cto-connection/id1104346760?mt=2" rel="nofollow" target="_blank">Apple Podcasts</a>. It really helps others find the show.<a href="https://www.dante32.com/" rel="nofollow" target="_blank">Podcast episode production by Dante32.</a>

Remote Programming During a Pandemic with Kaj van de Loo