Patrick Sterling's guest appearances

Patrick Sterling

RIMScast

FLIP THIS RISK® Podcast

Future of Risk

OwlTail

http://www.futureofrisk.comPatrick Sterling, 2022 President of RIMS, speaks to the Future Of Risk podcast about how the risk profession has evolved, the top risks businesses are facing today and more. #RISKWORLD #RIMS2022Recorded: 3-31-22

<a href="http://www.futureofrisk.com" rel="nofollow" target="_blank">http://www.futureofrisk.com</a>Patrick Sterling, 2022 President of RIMS, speaks to the Future Of Risk podcast about how the risk profession has evolved, the top risks businesses are facing today and more. #RISKWORLD #RIMS2022Recorded: 3-31-22

Patrick Sterling on risk

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Joining RIMScast today for the first time ever is RIMS 2022 President Patrick Sterling! Patrick is a longtime RIMS member and the Vice President of Legendary People at Texas Roadhouse in Louisville, Kentucky. There, he oversees executive and management staffing, benefits and compensation, human resource administration, risk management, asset protection, and employee relations.   In this episode, RIMS President Patrick Sterling and Justin Smulison discuss the continued importance placed on the risk management community, the return of live events such as RISKWORLD, and the changes that Patrick Sterling’s presidency will bring to RIMS.   Key Takeaways: [:01] About the RIMS App. [:21] About RIMScast. [:35] About today’s episode with Patrick Sterling. [:42] Upcoming RIMS webinars. [1:22] About the upcoming two-day virtual event: 2022 RIMS RiskTech Forum. [1:57] More about today’s episode. [2:40] Justin welcomes Patrick Sterling to RIMScast! [3:18] Patrick shares about his career in risk management. [4:21] When did Patrick first join RIMS? How did he find out about it? [6:06] Patrick’s title is Vice President of Legendary People at Texas Roadhouse. What does this role entail? [7:19] Texas Roadhouse is one of the more recognizable restaurant brands in the United States. Patrick shares some of the biggest risks that an organization of its size faces today. [8:25] Is there a risk group or a risk department at Texas Roadhouse? If so, how many employees are in the department? [9:05] Key risk philosophies that Patrick imparts on to his team. [10:28] Patrick gives advice to risk professionals on how they can remain relevant in their organizations. [12:24] About the RIMS Buyer’s Guide, upcoming RIMS workshops, events, the RIMS app, RIMS membership, and more! [14:45] Did Patrick ever foresee becoming the President of RIMS? [15:49] Why Patrick feels that it’s so important to get back to meeting in person at a conference like RISKWORLD. [17:27] Patrick shares his platform for his presidency at RIMS. [18:47] Patrick’s favorite sessions to sit in on at risk conferences. [20:00] Patrick’s message to the global risk management community. [21:04] Justin thanks Patrick Sterling for joining RIMScast and shares some additional links to check in today’s show notes.   Mentioned in this Episode: Patrick Sterling:  Leadership Corner Feb. 2022 RIMS Events, Education, and Services: RIMS 2022 RISKWORLD™ | April 10‒13 in San Francisco! — Register now for advance rate pricing!  NEW FOR MEMBERS! RIMS Mobile App RIMS Advocacy  RISKWORLD COVID-19 Policy (Updated 2/28/2022) RIMS Buyers Guide RIMS-Willis Towers Watson Asia Pacific Risk Virtual Conference 2022 | April 26-28th —  Complimentary registration here! Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information. Sponsored RIMScast Episodes:  “Focusing on Your Team to Deliver Exceptional Quality and Service to Your Clients” | Sponsored by Gallagher Bassett  “Bermuda Opportunities in 2022 with BDA Chair Stephen Weinstein” | Sponsored by Bermuda Business Development Agency  “SyncR: A Tool to Enhance Your Risk Quality &amp; Insurance Strategy” | Sponsored by Prudent Insurance Brokers Ltd.  “Navigating the Risk Landscape in 2022” | Sponsored by AXA XL  “Prioritizing People: Expertise and Innovation” | Sponsored by Gallagher Bassett  “Risk Findings for the Industrial &amp; Manufacturing Industry” | Sponsored by Aon  “Establishing the Right Assurance to Request From Business Partners” | Sponsored by HITRUST  “Aon’s 2021 Retail Industry Overview” | Sponsored by Aon  “A Legacy of Resilience” | Sponsored by J.B. Boda Group  “The Golden Era of Insurance” | Sponsored by The Hartford  “Insurance Investigation Trends Happening Now” | Sponsored by Travelers  “What Could a CRO Do for Your Business?” | Sponsored by Riskonnect  “Hard Reality: A Look at Rising Rates in Property &amp; Excess Casualty” | Sponsored by AXA XL  “Property Valuation Deep Dive” | Sponsored by TÜV SÜD  “Property Loss Control Engineering” | Sponsored by Prudent Insurance Brokers NEW RIMSCAST VIDEO: “Climate Change and Insurance: A Fireside Chat with Dev Bhutani and Deepak Madan” | Sponsored by Prudent Insurance Brokers Ltd. Webinars: March 17, 2022 |  “Talent Risk: Get Ahead of Risk Management Succession Planning” | Sponsored by Gallagher March 29, 2022 |  “Executive Risk in 2022: How to Prepare for the Shifting Sands of Liability” | Sponsored by Beazley RISKWORLD Live Workshops: April 9th‒10th, 2022 |  “Contractual Risk Transfer” | Presented by RIMS April 9th‒10th, 2022 |  “Fundamentals of Insurance” | Presented by RIMS April 9th‒10th, 2022 |  “Fundamentals of Risk Management” | Presented by RIMS April 9th‒10th, 2022 |  “Managing Cognitive Bias Risk — Recognition &amp; Avoidance Essentials” | Presented by RIMS April 9th‒10th, 2022 |  “RIMS-CRMP Prep” | Presented by RIMS April 9th‒10th, 2022 |  “Risk Appetite Management” | Presented by RIMS April 9th‒10th, 2022 |  “Applying and Integrating ERM” | Presented by RIMS April 9th‒10th, 2022 |  “Captives as an Alternate Risk Financing Technique” | Presented by RIMS Virtual Workshops: March 22, 23, 29 &amp; 30 |  “Enterprise Rise Management for ORSA Planning in Insurance Companies” | Enroll by March 21, 2022 Related RIMScast Episodes:  “RISKWORLD Keynote Michael C. Bush On Risk and ‘Greatness”  “RISKWORLD Keynote Rachel Sheerin On How Risk Leaders Can Combat and Harness Burnout”  “Looking to 2022 with Spencer Educational Foundation Executive Director Megan Miller”  “RIMS DEI Council Chair Kevin Thomas and Vice-Chair Monica Merrifield”  “Funding the Future with RIMS CEO Mary Roth”  “How One Franchisee Navigated Restaurant &amp; Food Retail Sector Risks in 2020” RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community!  RIMS Virtual Workshops  Upcoming RIMS Webinars On-Demand Webinars RIMS Advisory Services — Ask a Peer Risk Management Magazine Risk Management Monitor RIMS Coronavirus Information Center  RIMS Risk Leaders Series — New interview with RIMS 2021 Risk Manager of the Year Michael Harrington! RIMS-Certified Risk Management Professional (RIMS-CRMP)  RIMS-CRMP Stories — New interview featuring RIMS Treasurer Jennifer Santiago! Spencer Educational Foundation RIMS DEI Council RIMS Path to the Boardroom   Want to Learn More? Keep up with the podcast on RIMS.org and listen on  iTunes. Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   Follow up with Our Guest: Patrick Sterling’s LinkedIn   Tweetables (For Social Media Use):   “Our risks [at Texas Roadhouse] aren’t unlike most businesses in the U.S. right now. I think we’re all facing the supply chain risk … cyber security certainly, and … the talent risk.” — Patrick Sterling   “Just trying to be in front of risk instead of reactionary is one of [my philosophies].” — Patrick Sterling   “I’m still so shocked, honored, and humbled that [I’m the President of RIMS]. … It really is an honor. I just have so much respect for this organization and the folks that are in it. The work that the chapters do continues to amaze me.” — Patrick Sterling   “[My platform for my RIMS presidency is], #1) Helping RIMS emerge from the pandemic era.” — Patrick Sterling

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society. Joining RIMScast today for the first time ever is RIMS 2022 President Patrick Sterling! Patrick is a longtime RIMS member and the Vice President of Legendary People at Texas Roadhouse in Louisville, Kentucky. There, he oversees executive and management staffing, benefits and compensation, human resource administration, risk management, asset protection, and employee relations. In this episode, RIMS President Patrick Sterling and Justin Smulison discuss the continued importance placed on the risk management community, the return of live events such as RISKWORLD, and the changes that Patrick Sterling’s presidency will bring to RIMS. Key Takeaways: [:01] About the RIMS App. [:21] About RIMScast. [:35] About today’s episode with Patrick Sterling. [:42] Upcoming RIMS webinars. [1:22] About the upcoming two-day virtual event: 2022 RIMS RiskTech Forum. [1:57] More about today’s episode. [2:40] Justin welcomes Patrick Sterling to RIMScast! [3:18] Patrick shares about his career in risk management. [4:21] When did Patrick first join RIMS? How did he find out about it? [6:06] Patrick’s title is Vice President of Legendary People at Texas Roadhouse. What does this role entail? [7:19] Texas Roadhouse is one of the more recognizable restaurant brands in the United States. Patrick shares some of the biggest risks that an organization of its size faces today. [8:25] Is there a risk group or a risk department at Texas Roadhouse? If so, how many employees are in the department? [9:05] Key risk philosophies that Patrick imparts on to his team. [10:28] Patrick gives advice to risk professionals on how they can remain relevant in their organizations. [12:24] About the RIMS Buyer’s Guide, upcoming RIMS workshops, events, the RIMS app, RIMS membership, and more! [14:45] Did Patrick ever foresee becoming the President of RIMS? [15:49] Why Patrick feels that it’s so important to get back to meeting in person at a conference like RISKWORLD. [17:27] Patrick shares his platform for his presidency at RIMS. [18:47] Patrick’s favorite sessions to sit in on at risk conferences. [20:00] Patrick’s message to the global risk management community. [21:04] Justin thanks Patrick Sterling for joining RIMScast and shares some additional links to check in today’s show notes. Mentioned in this Episode: Patrick Sterling: <a href="https://rims.org/about-us/leadership-corner/article/we're-cooking" rel="nofollow" target="_blank"> Leadership Corner Feb. 2022</a> RIMS Events, Education, and Services: <a href="http://rims.org/events" rel="nofollow" target="_blank">RIMS 2022 RISKWORLD™ | April 10‒13 in San Francisco</a>! — Register now for advance rate pricing! <a href="https://rims.org/resources/rims-mobile-app" rel="nofollow" target="_blank"> NEW FOR MEMBERS! RIMS Mobile App</a> <a href="http://rims.org/advocacy" rel="nofollow" target="_blank">RIMS Advocacy</a> <a href="https://www.rims.org/annual-conferences/rims-2022/register/covid-policy" rel="nofollow" target="_blank"> RISKWORLD COVID-19 Policy</a> (Updated 2/28/2022) <a href="https://rimsmarketplace.webvent.tv/" rel="nofollow" target="_blank">RIMS Buyers Guide</a> RIMS-<a href="https://www.linkedin.com/company/wtwcorporate/" rel="nofollow" target="_blank">Willis Towers Watson</a> Asia Pacific Risk Virtual Conference 2022 | April 26-28th — <a href="https://apac.onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:4;F:QS!10100&amp;ShowUUID=BA034F2E-A8CC-4795-848C-3DC3C3041391&amp;AffiliateData=RIMS%20LinkedIn" rel="nofollow" target="_blank"> Complimentary registration here!</a> Sponsor RIMScast: Contact <a href="mailto:sales@rims.org">sales@rims.org</a> or <a href="mailto:pd@rims.org">pd@rims.org</a> for more information. Sponsored RIMScast Episodes: <a href="https://www.rims.org/resources/risk-knowledge/podcast/prioritizing-people-focusing-on-your-team-to-deliver-exceptional-quality-and-service-to-your-clients" rel="nofollow" target="_blank"> “Focusing on Your Team to Deliver Exceptional Quality and Service to Your Clients”</a> | Sponsored by Gallagher Bassett <a href="https://www.rims.org/resources/risk-knowledge/podcast/bermuda-opportunities-in-2022-with-bda-chair-stephen-weinstein" rel="nofollow" target="_blank"> “Bermuda Opportunities in 2022 with BDA Chair Stephen Weinstein”</a> | Sponsored by Bermuda Business Development Agency <a href="https://rims.org/resources/risk-knowledge/podcast/syncr-a-tool-to-enhance-your-risk-quality-insurance-strategy" rel="nofollow" target="_blank"> “SyncR: A Tool to Enhance Your Risk Quality &amp; Insurance Strategy”</a> | Sponsored by Prudent Insurance Brokers Ltd. <a href="http://rims.org/resources/risk-knowledge/podcast/rimscast-navigating-the-risk-landscape-in-2022" rel="nofollow" target="_blank"> “Navigating the Risk Landscape in 2022”</a> | Sponsored by AXA XL <a href="http://rims.org/resources/risk-knowledge/podcast/rimscast-prioritizing-people-expertise-and-innovation" rel="nofollow" target="_blank"> “Prioritizing People: Expertise and Innovation”</a> | Sponsored by Gallagher Bassett <a href="https://www.rims.org/resources/risk-knowledge/podcast/risk-findings-for-the-industrial-manufacturing-industry" rel="nofollow" target="_blank"> “Risk Findings for the Industrial &amp; Manufacturing Industry”</a> | Sponsored by Aon <a href="https://www.rims.org/resources/risk-knowledge/podcast/rimscast-establishing-the-right-assurance-to-request-from-business-partners" rel="nofollow" target="_blank"> “Establishing the Right Assurance to Request From Business Partners”</a> | Sponsored by HITRUST <a href="https://www.rims.org/resources/risk-knowledge/podcast/rimscast-aon-s-2021-retail-industry-overview" rel="nofollow" target="_blank"> “Aon’s 2021 Retail Industry Overview”</a> | Sponsored by Aon <a href="https://rims.org/resources/risk-knowledge/podcast/rimscast-a-legacy-of-resilience" rel="nofollow" target="_blank"> “A Legacy of Resilience”</a> | Sponsored by J.B. Boda Group <a href="https://rims.org/resources/risk-knowledge/podcast/the-golden-era-of-insurance" rel="nofollow" target="_blank"> “The Golden Era of Insurance”</a> | Sponsored by The Hartford <a href="https://rims.org/resources/risk-knowledge/podcast/insurance-investigation-trends-happening-now" rel="nofollow" target="_blank"> “Insurance Investigation Trends Happening Now”</a> | Sponsored by Travelers <a href="https://rims.org/resources/risk-knowledge/podcast/what-could-a-cro-do-for-your-business" rel="nofollow" target="_blank"> “What Could a CRO Do for Your Business?”</a> | Sponsored by Riskonnect <a href="https://rims.org/resources/risk-knowledge/podcast/hard-reality-a-look-at-rising-rates-in-property-excess-casualty" rel="nofollow" target="_blank"> “Hard Reality: A Look at Rising Rates in Property &amp; Excess Casualty”</a> | Sponsored by AXA XL <a href="https://rims.org/resources/risk-knowledge/podcast/property-valuation-deep-dive-with-tuv-sud" rel="nofollow" target="_blank"> “Property Valuation Deep Dive”</a> | Sponsored by TÜV SÜD <a href="https://rims.org/resources/risk-knowledge/podcast/property-loss-control-engineering-in-the-wake-of-covid-19" rel="nofollow" target="_blank"> “Property Loss Control Engineering”</a> | Sponsored by Prudent Insurance Brokers NEW RIMSCAST VIDEO: <a href="https://www.pathlms.com/rims/events/698" rel="nofollow" target="_blank">“Climate Change and Insurance: A Fireside Chat with Dev Bhutani and Deepak Madan”</a> | Sponsored by Prudent Insurance Brokers Ltd. Webinars: March 17, 2022 | <a href="https://www.rims.org/education/online-learning/webinars/talent-risk-get-ahead-of-risk-management-succession-planning" rel="nofollow" target="_blank"> “Talent Risk: Get Ahead of Risk Management Succession Planning”</a> | Sponsored by Gallagher March 29, 2022 | <a href="https://www.rims.org/education/online-learning/webinars/executive-risk-in-2022" rel="nofollow" target="_blank"> “Executive Risk in 2022: How to Prepare for the Shifting Sands of Liability”</a> | Sponsored by Beazley RISKWORLD Live Workshops: April 9th‒10th, 2022 | <a href="https://www.rims.org/education/in-person-learning/workshops/contractual-risk-transfer" rel="nofollow" target="_blank"> “Contractual Risk Transfer”</a> | Presented by RIMS April 9th‒10th, 2022 | <a href="https://www.rims.org/education/in-person-learning/workshops/fundamentals-of-insurance" rel="nofollow" target="_blank"> “Fundamentals of Insurance”</a> | Presented by RIMS April 9th‒10th, 2022 | <a href="https://www.rims.org/education/in-person-learning/workshops/fundamentals-of-risk-management" rel="nofollow" target="_blank"> “Fundamentals of Risk Management”</a> | Presented by RIMS April 9th‒10th, 2022 | <a href="https://www.rims.org/education/in-person-learning/workshops/managing-cognitive-bias-risk-recognition-avoidance-essentials" rel="nofollow" target="_blank"> “Managing Cognitive Bias Risk — Recognition &amp; Avoidance Essentials”</a> | Presented by RIMS April 9th‒10th, 2022 | <a href="https://www.rims.org/education/in-person-learning/workshops/rims-crmp-exam-prep" rel="nofollow" target="_blank"> “RIMS-CRMP Prep”</a> | Presented by RIMS April 9th‒10th, 2022 | <a href="https://www.rims.org/education/in-person-learning/workshops/risk-appetite-management" rel="nofollow" target="_blank"> “Risk Appetite Management”</a> | Presented by RIMS April 9th‒10th, 2022 | <a href="https://www.rims.org/education/in-person-learning/workshops/applying-enterprise-risk-management-theory" rel="nofollow" target="_blank"> “Applying and Integrating ERM”</a> | Presented by RIMS April 9th‒10th, 2022 | <a href="https://www.rims.org/education/in-person-learning/workshops/captives-as-an-alternate-risk-financing-technique" rel="nofollow" target="_blank"> “Captives as an Alternate Risk Financing Technique”</a> | Presented by RIMS Virtual Workshops: March 22, 23, 29 &amp; 30 | <a href="https://rims.org/education/online-learning/virtual-workshops/how-to-build-an-orsa-report-utilizing-erm-practices" rel="nofollow" target="_blank"> “Enterprise Rise Management for ORSA Planning in Insurance Companies”</a> | Enroll by March 21, 2022 Related RIMScast Episodes: <a href="https://rimscast.libsyn.com/riskworld-keynote-michael-c-bush-on-risk-and-greatness" rel="nofollow" target="_blank"> “RISKWORLD Keynote Michael C. Bush On Risk and ‘Greatness”</a> <a href="https://rimscast.libsyn.com/riskworld-keynote-rachel-sheerin-on-how-risk-leaders-can-combat-and-harness-burnout" rel="nofollow" target="_blank"> “RISKWORLD Keynote Rachel Sheerin On How Risk Leaders Can Combat and Harness Burnout”</a> <a href="https://rimscast.libsyn.com/looking-to-2022-with-spencer-educational-foundation-executive-director-megan-miller" rel="nofollow" target="_blank"> “Looking to 2022 with Spencer Educational Foundation Executive Director Megan Miller”</a> <a href="https://rimscast.libsyn.com/rims-dei-council-chair-kevin-thomas-and-vice-chair-monica-merrifield" rel="nofollow" target="_blank"> “RIMS DEI Council Chair Kevin Thomas and Vice-Chair Monica Merrifield”</a> <a href="https://rimscast.libsyn.com/finding-the-future-with-rims-ceo-mary-roth" rel="nofollow" target="_blank"> “Funding the Future with RIMS CEO Mary Roth”</a> <a href="https://rimscast.libsyn.com/rims-dei-council-chair-kevin-thomas-and-vice-chair-monica-merrifield" rel="nofollow" target="_blank"> “How One Franchisee Navigated Restaurant &amp; Food Retail Sector Risks in 2020”</a> RIMS Publications, Content, and Links: <a href="https://www.rims.org/membership" rel="nofollow" target="_blank">RIMS Membership</a> — Whether you are a new member or need to transition, be a part of the global risk management community! <a href="https://www.rims.org/education/online-learning/virtual-workshops" rel="nofollow" target="_blank"> RIMS Virtual Workshops</a> <a href="https://www.rims.org/education/online-learning/webinars" rel="nofollow" target="_blank"> Upcoming RIMS Webinars</a> <a href="https://www.pathlms.com/rims/events/698" rel="nofollow" target="_blank">On-Demand Webinars</a> <a href="https://www.rims.org/resources/ask-a-peer" rel="nofollow" target="_blank">RIMS Advisory Services — Ask a Peer</a> <a href="http://www.rmmagazine.com/" rel="nofollow" target="_blank">Risk Management Magazine</a> <a href="https://www.riskmanagementmonitor.com/" rel="nofollow" target="_blank">Risk Management Monitor</a> <a href="https://www.rims.org/covid-19" rel="nofollow" target="_blank">RIMS Coronavirus Information Center</a> <a href="https://www.rims.org/resources/rims-risk-leaders-series" rel="nofollow" target="_blank"> RIMS Risk Leaders Series</a> — New interview with RIMS 2021 Risk Manager of the Year Michael Harrington! <a href="https://www.rims.org/certification/rims-crmp/about" rel="nofollow" target="_blank">RIMS-Certified Risk Management Professional (RIMS-CRMP)</a> <a href="https://www.rims.org/certification/rims-crmp/stories/rims-crmp-stories" rel="nofollow" target="_blank"> RIMS-CRMP Stories</a> — New interview featuring RIMS Treasurer Jennifer Santiago! <a href="https://www.spencered.org/" rel="nofollow" target="_blank">Spencer Educational Foundation</a> <a href="https://www.rims.org/community" rel="nofollow" target="_blank">RIMS DEI Council</a> <a href="https://rims.org/resources/path-to-the-boardroom" rel="nofollow" target="_blank">RIMS Path to the Boardroom</a> Want to Learn More? Keep up with the podcast on <a href="https://www.rims.org/resources/Pages/RIMScast.aspx" rel="nofollow" target="_blank">RIMS.org</a> and listen on <a href="https://itunes.apple.com/us/podcast/rimscast/id1436041526?mt=2" rel="nofollow" target="_blank"> iTunes</a>. Have a question or suggestion? Email: <a href="mailto:Content@rims.org">Content@rims.org</a>. Join the Conversation! Follow @RIMSorg on <a href="https://www.facebook.com/RIMSorg/" rel="nofollow" target="_blank">Facebook</a>, <a href="https://twitter.com/rimsorg?lang=en" rel="nofollow" target="_blank">Twitter</a>, and <a href="https://www.linkedin.com/company/rimsorg" rel="nofollow" target="_blank">LinkedIn</a>. Follow up with Our Guest: <a href="https://www.linkedin.com/in/patricksterling1/" rel="nofollow" target="_blank">Patrick Sterling’s LinkedIn</a> Tweetables (For Social Media Use): “Our risks [at Texas Roadhouse] aren’t unlike most businesses in the U.S. right now. I think we’re all facing the supply chain risk … cyber security certainly, and … the talent risk.” — Patrick Sterling “Just trying to be in front of risk instead of reactionary is one of [my philosophies].” — Patrick Sterling “I’m still so shocked, honored, and humbled that [I’m the President of RIMS]. … It really is an honor. I just have so much respect for this organization and the folks that are in it. The work that the chapters do continues to amaze me.” — Patrick Sterling “[My platform for my RIMS presidency is], #1) Helping RIMS emerge from the pandemic era.” — Patrick Sterling

RIMS 2022 President Patrick Sterling: Insight into 2022 Risks and Looking Beyond the Pandemic

We're chatting about the restaurant retail industry in this episode! Service and people are important elements of business success today. During this time of the "Great Resignation" tsunami, valuing people has proven to be the single most effective strategy a company can practice. Patrick shares his experiences in managing people, the role of emotional intelligence, leadership humility, and why PEOPLE continue to be the focal point of a successful business model at Texas Roadhouse when it comes to managing risk.