Michelle Brigman's guest appearances

Michelle Brigman

Shift

CCW Digital: A Customer Service Online Platform

Doing it Right: The Stories that Make Us

The Hard Won Wisdom Podcast

Harley Davidson

Steve Portigal

Jason Harris

Alexis Smith

Brad Smith

Kelly McAdoo

Laura Evans

Jeff Allison

Shep Hyken

Jim White

Kyle Nel

Simon Marcus

James Potter

James Carbary

MICHAEL LEVITT

OwlTail

Being the executive in charge of Customer Loyalty at global brands like Dell, Citi, and 7-11 was both exciting and taxing for Michelle Brigman. She dealt with never ending deadlines, overwhelming pressure, endless meetings and long hours - all of which meant that she got to spend less and less time with family. Yet Michelle loved it, she found it exhilarating - until those long hours took its toll, as ‘burnout’ reared its ugly head.She knew that something had to change - for her own and her family's well-being.That burnout led to a year of reflection. In this episode, you’ll hear Michelle calmly andarticulately describe how she worked through her burnout to founding a women’s group calledBrave Balanced Women. She shares how she used the process of Intentional Visualization andVision Boarding, to graphically design a future that would bring her deep fulfillment.Tune in to hear the rest of the story - Monday, 12:30PM Central.Top Take Aways:-Get up and admit it—when it’s your mistake-It’s brave to be vulnerable and ask for help-Vision boards are power tools in helping manifest the life you want-Self-care is a gift you are worthy of-Surround yourself with people who help you fly higherFor more information about Michelle and her upcoming workshop, please visit:Website: https://www.bravebalancewomen.comVision Board Workshop: https://michellebrigman.isonline.page/page/Intentionalvisualizationwww.valerieandcompany.com – SUBSCRIBE TO VALERIE’S VOICE MONTHLY TIPSListen and watch Doing it Right the Stories that Make Us- https://bit.ly/2E483HxSubscribe, rate, and write a review on Apple Podcast- https://apple.co/2SHDDmoSubscribe on Google Podcast- https://bit.ly/2I8i6znFollow Valerie Sokolosky Online:LinkedIn: https://www.linkedin.com/in/valerieso...Facebook:https://www.facebook.com/ValerieAndCo...#bravebalancedwomen #liveyourfabulous #womeninbusiness #worklifebalance #visionboad#resolutions #intention #womenshealth #worklifeharmony #happiness #podcast#CustomerExperience #healthcoach

Being the executive in charge of Customer Loyalty at global brands like Dell, Citi, and 7-11 was both exciting and taxing for Michelle Brigman. She dealt with never ending deadlines, overwhelming pressure, endless meetings and long hours - all of which meant that she got to spend less and less time with family. Yet Michelle loved it, she found it exhilarating - until those long hours took its toll, as ‘burnout’ reared its ugly head. She knew that something had to change - for her own and her family's well-being. That burnout led to a year of reflection. In this episode, you’ll hear Michelle calmly and articulately describe how she worked through her burnout to founding a women’s group called Brave Balanced Women. She shares how she used the process of Intentional Visualization and Vision Boarding, to graphically design a future that would bring her deep fulfillment. Tune in to hear the rest of the story - Monday, 12:30PM Central. Top Take Aways: -Get up and admit it—when it’s your mistake -It’s brave to be vulnerable and ask for help -Vision boards are power tools in helping manifest the life you want -Self-care is a gift you are worthy of -Surround yourself with people who help you fly higher For more information about Michelle and her upcoming workshop, please visit: Website: <a href="https://www.bravebalancewomen.com" rel="noopener nofollow" target="_blank">https://www.bravebalancewomen.com</a> Vision Board Workshop: <a href="https://michellebrigman.isonline.page/page/Intentionalvisualization" rel="noopener nofollow" target="_blank">https://michellebrigman.isonline.page/page/Intentionalvisualization</a> <a href="http://www.valerieandcompany.com" rel="noopener nofollow" target="_blank">www.valerieandcompany.com</a> – SUBSCRIBE TO VALERIE’S VOICE MONTHLY TIPS Listen and watch Doing it Right the Stories that Make Us- <a href="https://bit.ly/2E483Hx" rel="noopener nofollow" target="_blank">https://bit.ly/2E483Hx</a> Subscribe, rate, and write a review on Apple Podcast- <a href="https://apple.co/2SHDDmo" rel="noopener nofollow" target="_blank">https://apple.co/2SHDDmo</a> Subscribe on Google Podcast- <a href="https://bit.ly/2I8i6zn" rel="noopener nofollow" target="_blank">https://bit.ly/2I8i6zn</a> Follow Valerie Sokolosky Online: LinkedIn: <a href="https://www.linkedin.com/in/valerieso.." rel="noopener nofollow" target="_blank">https://www.linkedin.com/in/valerieso..</a>. Facebook:<a href="https://www.facebook.com/ValerieAndCo" rel="nofollow" target="_blank">https://www.facebook.com/ValerieAndCo</a>... #bravebalancedwomen #liveyourfabulous #womeninbusiness #worklifebalance #visionboad #resolutions #intention #womenshealth #worklifeharmony #happiness #podcast #CustomerExperience #healthcoach

She Worked THROUGH not OUT OF Burnout | Michelle Brigman, Former Global Brand Executive | Ep.140 DiR

In this episode, we are joined by Michelle Brigman, Director of Customer Experience at 7-Eleven. Michelle shares how, in the face of the global pandemic, 7-Eleven quickly shifted to ensure their over 68,000 store owners and franchisees could continue to meet their customers’ needs. She also provides insight into 7-Eleven’s COVID19 Command Center and how they use this to rapidly collect and respond to insights gained from all parts of their business. She discusses their digital transformation journey using Lean Innovation techniques. Michelle also explains how she is encouraging her team to bring their “whole self” to work and balance competing priorities (along with a few insights into fried pies, frogs, and the gift of time).

In this episode, we are joined by Michelle Brigman, Director of Customer Experience at 7-Eleven. Michelle shares how, in the face of the global pandemic, 7-Eleven quickly shifted to ensure their over 68,000 store owners and franchisees could continue to meet their customers’ needs. She also provides insight into 7-Eleven’s COVID19 Command Center and how they use this to rapidly collect and respond to insights gained from all parts of their business. She discusses their digital transformation journey using Lean Innovation techniques. Michelle also explains how she is encouraging her team to bring their “whole self” to work and balance competing priorities (along with a few insights into fried pies, frogs, and the gift of time).

Learning & Innovating for Customers with Michelle Brigman

Citi’s Director of Customer Listening and Engagement, Michelle Brigman joins us from CCW where she shares that we all know that we need to listen to the voice of the customer to understand that we’re bringing the right solutions to them. Michelle and her team realized that they had an opportunity to not wait for customers to provide information. They’re now tuning into customers digital behaviors through the company's real-time listening command center. That means that Michelle is able to key into how folks are interacting with digital solutions to understand how the organization can better serve the customer.

Citi’s Director of Customer Listening and Engagement, Michelle Brigman joins us from CCW where she shares that we all know that we need to listen to the voice of the customer to understand that we’re bringing the right solutions to them. Michelle and her team realized that they had an opportunity to not wait for customers to provide information. They’re now tuning into customers digital behaviors through the company's real-time listening command center. That means that Michelle is able to key into how folks are interacting with digital solutions to understand how the organization can better serve the customer.

Ep.49: Michelle Brigman, Citi