Eric Broulette's guest appearances

Eric Broulette

Elevate Podcast

Support Ops Simplified

Beyond the Queue: Inside Customer Support

James Baldwin

Kirk Cameron

Rick Myers

Neil Smith

Jen Dary

Matt Patterson

Ben Gardner

Derek Homann

Nora West

Ben McCormack

Jon McCartie

Jordan Munson

Lance Conzett

Josh Ramsey

Antonio King

OwlTail

Eric Broulette, Director of Global Support at WP Engine, shares his best practices for building and maintaining a relationship between the customer support and product teams. Eric credits this strong relationship at WP Engine as one of the key reasons his team’s support interactions decreased by 5% last year, despite the company’s customer base growing by 20%. And this year, his team is on pace to decrease volume even more.In this episode, Eric shares how he builds a great relationship with product, why that collaboration is so important, and what data his team uses to act as the voice of their customers.

Eric Broulette, Director of Global Support at WP Engine, shares his best practices for building and maintaining a relationship between the customer support and product teams. Eric credits this strong relationship at WP Engine as one of the key reasons his team’s support interactions decreased by 5% last year, despite the company’s customer base growing by 20%. And this year, his team is on pace to decrease volume even more.<br><br>In this episode, Eric shares how he builds a great relationship with product, why that collaboration is so important, and what data his team uses to act as the voice of their customers.

How to Build and Maintain a Relationship with Product (feat. Eric Broulette)

Today Colin and Sarah are chatting with the awesome Eric Broulette of Hudl fame! We're obsessed with Hudl's story of massive bootstrapped growth, and Eric shared a lot of behind the scenes  of their bustling Lincoln, Nebraska operation. Keep listening to the end to hear the astonishing support volume Hudl support handles daily - you might need a Zantac (or a sheet cake).

<p>Today Colin and Sarah are chatting with the awesome Eric Broulette of <a href="https://www.hudl.com/" rel="nofollow" target="_blank">Hudl</a> fame! We're obsessed with Hudl's story of massive bootstrapped growth, and Eric shared a lot of behind the scenes  of their bustling Lincoln, Nebraska operation. Keep listening to the end to hear the astonishing support volume Hudl support handles daily - you might need a Zantac (or a sheet cake).</p>

Episode 7: Eric Broulette gets too many emails