Eric L Hu's guest appearances

Eric L Hu

Sweathead, A Strategy Podcast

Nodes of Design

Agency

Cristina Pansolini

Anita Schillhorn van Veen

Rosie Yakob

Kaitlin Moon

Nick Ellis

Rory Sutherland

Cindy Gallop

Daniel Patterson

Peter Levitan

Steve Portigal

Toby Ryan

Manuel Lima

Tom Goodwin

Lee Clow

Paul Pfleiderer

OwlTail

LEAD

My guest today, is Eric L. Hu, Principal, Product Strategy Lead (Digital Financial Services) for Walmart and Strategy Instructor &amp; Guest Lecturer at the Miami Ad School  . His experience is deep, wide, and extensive. In this chat, Eric chats about how data informs how and where you build the playground, the need for both anecdotal and analytic data to understand customer hurdles, how strategy is the job of distilling the complex into the simple, and how to make passion infectious. Want to join the conversation, drop us a line at one of our social channels:InstagramTwitterLinkedINVia Email: theagencypod@gmail.comOr DM me on LinkedIN: Brad Yale LinkedINMusic Credits: Oh Lord, "The Passion" &amp; ALBM Productions "Cold Lanes"

My guest today, is <a href="https://www.linkedin.com/in/ericlhu/" rel="nofollow" target="_blank">Eric L. Hu</a>, Principal, Product Strategy Lead (Digital Financial Services) for <a href="https://www.linkedin.com/company/walmart/" rel="nofollow" target="_blank">Walmart</a> and Strategy Instructor &amp; Guest Lecturer at the <a href="https://www.linkedin.com/school/miami-ad-school/" rel="nofollow" target="_blank">Miami Ad School</a>  . His experience is deep, wide, and extensive. In this chat, Eric chats about how data informs how and where you build the playground, the need for both anecdotal and analytic data to understand customer hurdles, how strategy is the job of distilling the complex into the simple, and how to make passion infectious. Want to join the conversation, drop us a line at one of our social channels:<a href="https://www.instagram.com/agencypod/" rel="nofollow" target="_blank">Instagram</a><a href="https://twitter.com/AgencyPod" rel="nofollow" target="_blank">Twitter</a><a href="https://www.linkedin.com/company/agency-pod/" rel="nofollow" target="_blank">LinkedIN</a>Via Email: <a href="mailto:theagencypod@gmail.com">theagencypod@gmail.com</a>Or DM me on LinkedIN: <a href="https://www.linkedin.com/in/bradyale/" rel="nofollow" target="_blank">Brad Yale LinkedIN</a>Music Credits: Oh Lord, "The Passion" &amp; ALBM Productions "Cold Lanes"

Your Job Is To Distill Complex Problems and Making Passion Infectious with Eric L Hu, Prinicpal, Product Strategy Lead (Digital Financial Services) for Walmart

Eric L Hu is a strategy director at AKQA, passionate about customer experience and product design in healthcare, mobility, and omnichannel retail. He has led various lives; from performing artist to product manager, commercial photographer to consultant, Eric has worked hard to enable serendipity through the power of surprise — or more simply put — unifying insights across categories where others may see disjointed ideas. Today, he is focused on making brands iconic by becoming irreplaceable and indispensable to the consumer. In this episode, Eric shared great insights on customer experience and why customer experience matters for healthcare systems. We then spoke on how seamless and hyper-personalisation works in healthcare by leveraging the data and improving the systems. We discussed how to craft consumer experiences for healthcare considering accessibility and inclusive point of view and the various ways to measure the success/failure metrics of a consumer experience. Takeaways:- How does customer experience work in healthcare, How hyper-personalisation can be done leverage data, Various ways to measure the success/failure metrics of a consumer experience. Podcasts/Books Recommended by Eric L Hu Books:  Shoe Dog, Phil Knight Ishmael, Daniel Quinn The Fountainhead, Ayn Rand  Podcast:   Pivot Podcast: Kara Swisher + Scott Galloway The Ezra Klein Show  Thank you for listening to this episode of Nodes of Design. We hope you enjoy the Nodes of Design Podcast on your favourite podcast platforms- Apple Podcast, Spotify, Google Podcasts and many more. If this episode helped you understand and learn something new, please share and be a part of the knowledge-sharing community #Spreadknowledge. This podcast aims to make design education accessible to all. Nodes of Design is a non-profit and self-sponsored initiative by Tejj.

<a href="https://www.linkedin.com/in/ericlhu/" rel="nofollow" target="_blank">Eric L Hu</a> is a strategy director at AKQA, passionate about customer experience and product design in healthcare, mobility, and omnichannel retail. He has led various lives; from performing artist to product manager, commercial photographer to consultant, Eric has worked hard to enable serendipity through the power of surprise — or more simply put — unifying insights across categories where others may see disjointed ideas. Today, he is focused on making brands iconic by becoming irreplaceable and indispensable to the consumer. In this episode, Eric shared great insights on customer experience and why customer experience matters for healthcare systems. We then spoke on how seamless and hyper-personalisation works in healthcare by leveraging the data and improving the systems. We discussed how to craft consumer experiences for healthcare considering accessibility and inclusive point of view and the various ways to measure the success/failure metrics of a consumer experience. Takeaways:- How does customer experience work in healthcare, How hyper-personalisation can be done leverage data, Various ways to measure the success/failure metrics of a consumer experience. Podcasts/Books Recommended by <a href="https://www.instagram.com/ericlhu/" rel="nofollow" target="_blank">Eric L Hu</a> Books: <ul> <li>Shoe Dog, Phil Knight</li> <li>Ishmael, Daniel Quinn</li> <li>The Fountainhead, Ayn Rand</li> </ul> Podcast:  <ul> <li>Pivot Podcast: Kara Swisher + Scott Galloway</li> <li>The Ezra Klein Show</li> </ul> Thank you for listening to this episode of Nodes of Design. We hope you enjoy the Nodes of Design Podcast on your favourite podcast platforms- Apple Podcast, Spotify, Google Podcasts and many more. If this episode helped you understand and learn something new, please share and be a part of the knowledge-sharing community #Spreadknowledge. This podcast aims to make design education accessible to all. Nodes of Design is a non-profit and self-sponsored initiative by Tejj.

Nodes of Design#61: Customer Experience for Healthcare by Eric L Hu

Eric L Hu is VP Strategy and Customer Experience at H4B Chelsea, a healthcare agency that's part of Havas. In this episode, we discuss what strategy work is in healthcare and what clients are asking of their agencies right now.You can find Eric here https://www.linkedin.com/in/ericlhu/ and here: https://www.instagram.com/ericlhuSweathead strategy school is in session: http://courses.sweathead.co

Eric L Hu is VP Strategy and Customer Experience at H4B Chelsea, a healthcare agency that's part of Havas. In this episode, we discuss what strategy work is in healthcare and what clients are asking of their agencies right now. You can find Eric here <a href="https://www.linkedin.com/in/ericlhu/" rel="nofollow" target="_blank">https://www.linkedin.com/in/ericlhu/</a> and here: <a href="https://www.instagram.com/ericlhu" rel="nofollow" target="_blank">https://www.instagram.com/ericlhu</a> Sweathead strategy school is in session: <a href="http://courses.sweathead.co" rel="nofollow" target="_blank">http://courses.sweathead.co</a>

Healthcare Planning Through COVID-19 - Eric L Hu, Strategist