Celine Dumais's guest appearances

Celine Dumais

Leadership, Brand Strategy & Transformation - Minter Dialogue

Rob Walch

Christopher Lochhead

Dorie Clark

David Marquet

Chris Voss

Ann Handley

Seth Godin

Tom Schwab

Calum Chace

Charlene Li

Jason Miller

Rob Walker

John Jantsch

Patrick Campbell

Vince Jeffs

OwlTail

LEAD

Minter Dialogue Episode #189 — This interview is with Celine Dumais, in charge of Customer Care for L’Oreal USA, but with a wider strategy role for customer care for the Americas. In this podcast, we talk about the challenges of customer care service, how customer care can be a leading thrust in the transformation of the organization, the issues with customer care for a multi-brand environment and much more.Meanwhile, please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to iTunes to rate/review the podcast. Otherwise, you can find me @mdial on Twitter. Support the show (https://www.patreon.com/minterdial)

Minter Dialogue Episode #189 — This interview is with Celine Dumais, in charge of Customer Care for L’Oreal USA, but with a wider strategy role for customer care for the Americas. In this podcast, we talk about the challenges of customer care service, how customer care can be a leading thrust in the transformation of the organization, the issues with customer care for a multi-brand environment and much more. Meanwhile, please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can find the show notes and comment on <a href="http://minterdial.com/" rel="nofollow" target="_blank">minterdial.com</a>. If you liked the podcast, please take a moment to go over to <a href="https://itunes.apple.com/us/podcast/digital-marketing-branding/id406487648?mt=2" rel="nofollow" target="_blank">iTunes</a> to rate/review the podcast. Otherwise, you can find me <a href="http://twitter.com/mdial" rel="nofollow" target="_blank">@mdial</a> on Twitter. <a href="https://www.patreon.com/minterdial" rel="nofollow" target="_blank">Support the show</a> (<a href="https://www.patreon.com/minterdial" rel="nofollow" target="_blank">https://www.patreon.com/minterdial</a>)

How and Why Customer Care Can Lead Digital Transformation with Celine Dumais at L'Oreal USA (MDE189)