Vanessa Ward's guest appearances

Vanessa Ward

Australian Design Radio

United Theological Seminary

The Guest Experience Show

James Victore

Jesse Cole

Matt Jackson

Jessica Hische

Nathan Jones

Timothy Goodman

Ian Anderson

Matt Haynes

Justin Smith

James Wallman

Chris Maclean

Vince Frost

Dan Stiles

Dave Foster

Gemma O'Brien

OwlTail

Vanessa Ward is the Director of Guest &amp; Associate Experience for the Chicago Cubs at Wrigley Field.  In her role, she oversees all of the stadium’s guest-facing ambassadors at one of America’s most historic ballparks.  Known as “The Friendly Confines,” guests have come to expect a high standard of service for more than 100 years.  In 2013, the most recent standard was developed with inspiration from The Disney Institute, while also ensuring that it is distinctly unique to the Chicago Cubs.  In recent years, Wrigley Field has enhanced its premium offerings, which offer more ways that guests can experience a ballgame.  This not only brings in additional revenue opportunities, but further enhances the relationship that fans have with the team, and particularly the rapport that they build with the associates.  This results in guests coming back year after year and on occasion even sending gifts to staff members because of the level of service they received.  In 2021, mobile food &amp; beverage ordering was implemented at the stadium, which had been a topic of discussion for some time, then accelerated by the pandemic.  Vanessa talks about the implementation of the new technology from the standpoint of educating guests on the new process, along with growing pains experienced along the way.  Additionally, Vanessa shares how the organization’s service principles that guide their recruitment and training process have led to notable “wow” moments that positively impact the guest experience.

Vanessa Ward is the Director of Guest &amp; Associate Experience for the Chicago Cubs at Wrigley Field. In her role, she oversees all of the stadium’s guest-facing ambassadors at one of America’s most historic ballparks. Known as “The Friendly Confines,” guests have come to expect a high standard of service for more than 100 years. In 2013, the most recent standard was developed with inspiration from The Disney Institute, while also ensuring that it is distinctly unique to the Chicago Cubs. In recent years, Wrigley Field has enhanced its premium offerings, which offer more ways that guests can experience a ballgame. This not only brings in additional revenue opportunities, but further enhances the relationship that fans have with the team, and particularly the rapport that they build with the associates. This results in guests coming back year after year and on occasion even sending gifts to staff members because of the level of service they received. In 2021, mobile food &amp; beverage ordering was implemented at the stadium, which had been a topic of discussion for some time, then accelerated by the pandemic. Vanessa talks about the implementation of the new technology from the standpoint of educating guests on the new process, along with growing pains experienced along the way. Additionally, Vanessa shares how the organization’s service principles that guide their recruitment and training process have led to notable “wow” moments that positively impact the guest experience.

Educating Guests on GX Technology (Vanessa Ward - Chicago Cubs)

Rev. Vanessa Ward, Lecturer of Biblical Studies, preaches a word to kick off our 2019 Lent Series - "Be Still and Know that I am God." Psalm 46:10

Be Still and Know - Rev. Vanessa Ward

Still in Tassie, still missing Flyn, Andy and Matt spoke with Vanessa Ward, Founder of Nomadism, about her fascinating life. Now living in Hobart, Vanessa has had a life of travel, study and exploration. A respected strategist, product designer and thinker, Vanessa has worked for some of the most exciting design firms in the World, such as BMD (Bruce MayDesign) and FuseProject before setting up Nomadism in 2016 (with Sandy Oh and Dr Stella Humphries).This episode charts a biographical path, from Vanessa’s entry into design via Architectonic Jewellery up to the recent building of her first home and what that taught her about design, permanency and sustainable technologies. It’s a roll-a-coaster of a life that is equal parts careful planning and happenstance. Nomadism: nomadism.coBehance: behance.net/VanessaWardBMD: brucemaudesign.comL’Oréal UV Sensor: fuseproject.com/blogArchitectonic jewellery: en.wikipedia.org/wiki/Architectonic_jewelleryStreamtime: streamtime.netNever Not Creative: medium.com/never-not-creative--- Send in a voice message: https://podcasters.spotify.com/pod/show/australian-design-radio/message

Still in Tassie, still missing Flyn, Andy and Matt spoke with Vanessa Ward, Founder of Nomadism, about her fascinating life. Now living in Hobart, Vanessa has had a life of travel, study and exploration. A respected strategist, product designer and thinker, Vanessa has worked for some of the most exciting design firms in the World, such as BMD (Bruce MayDesign) and FuseProject before setting up Nomadism in 2016 (with Sandy Oh and Dr Stella Humphries). This episode charts a biographical path, from Vanessa’s entry into design via Architectonic Jewellery up to the recent building of her first home and what that taught her about design, permanency and sustainable technologies. It’s a roll-a-coaster of a life that is equal parts careful planning and happenstance. Nomadism: <a href="http://nomadism.co" rel="nofollow" target="_blank">nomadism.co</a> Behance: <a href="http://behance.net/VanessaWard" rel="nofollow" target="_blank">behance.net/VanessaWard</a> BMD: <a href="http://brucemaudesign.com" rel="nofollow" target="_blank">brucemaudesign.com</a> L’Oréal UV Sensor: <a href="http://fuseproject.com/blog" rel="nofollow" target="_blank">fuseproject.com/blog</a> Architectonic jewellery: <a href="http://en.wikipedia.org/wiki/Architectonic_jewellery" rel="nofollow" target="_blank">en.wikipedia.org/wiki/Architectonic_jewellery</a> Streamtime: <a href="http://streamtime.net" rel="nofollow" target="_blank">streamtime.net</a> Never Not Creative: <a href="http://medium.com/never-not-creative" rel="nofollow" target="_blank">medium.com/never-not-creative</a> --- Send in a voice message: <a href="https://podcasters.spotify.com/pod/show/australian-design-radio/message" rel="nofollow" target="_blank">https://podcasters.spotify.com/pod/show/australian-design-radio/message</a>

EP73 with Vanessa Ward on Nomad-life