John Di Julius's guest appearances

John Di Julius

The Art of Living Proactively (Harnessing the Power of Your Choices)

Ask The Color Expert

Kirk Bowman

Heath Armstrong

Phil Jones

Daniel Ramsey

John Ruhlin

Tom Ross

Jeff Chilton

Greg Sadler

Mike Robbins

Steve Sims

Jay Baer

Mark Sanborn

Massimo Pigliucci

John Roberts

Sarah Myhill

OwlTail

@expertcolorsolutions on Instagram  Want to keep up to date with all things hair color? Join the community ‌every Wednesday for Coffee and Colorful Conversation at 10am EST: www.facebook.com/expertcolorsolutions or check out what programs are going on over at www.expertcolorsolutions.com  And don’t forget to review this podcast - it helps others find me, and means I can help even more incredible stylists transform into expert colorists! PS - want to send in a question for one of my episodes? Here’s how... write a review with your question!

<a href="https://www.instagram.com/expertcolorsolutions/?hl=en" rel="noopener noreferer nofollow" target="_blank">@expertcolorsolutions</a> on Instagram Want to keep up to date with all things hair color? Join the community ‌every Wednesday for Coffee and Colorful Conversation at 10am EST: <a href="https://podcasters.spotify.com/pod/dashboard/episode/www.facebook.com/expertcolorsolutions" rel="noopener noreferer nofollow" target="_blank">www.facebook.com/expertcolorsolutions</a> or check out what programs are going on over at <a href="https://podcasters.spotify.com/pod/dashboard/episode/www.expertcolorsolutions.com" rel="noopener noreferer nofollow" target="_blank">www.expertcolorsolutions.com</a> And don’t forget to review this podcast - it helps others find me, and means I can help even more incredible stylists transform into expert colorists! PS - want to send in a question for one of my episodes? Here’s how... write a review with your question!

John Di Julius: Salon Owner of 30 yrs, Author and Business Consultant on How to Become a Billionaire

@expertcolorsolutions on InstagramWant to keep up to date with all things hair color? Join the community ‌every Wednesday for Coffee and Colorful Conversation at 10am EST: www.facebook.com/expertcolorsolutions or check out what programs are going on over at www.expertcolorsolutions.comAnd don’t forget to review this podcast - it helps others find me, and means I can help even more incredible stylists transform into expert colorists!PS - want to send in a question for one of my episodes? Here’s how... write a review with your question!

<a href="https://www.instagram.com/expertcolorsolutions/?hl=en" rel="noopener noreferer nofollow" target="_blank">@expertcolorsolutions</a> on Instagram Want to keep up to date with all things hair color? Join the community ‌every Wednesday for Coffee and Colorful Conversation at 10am EST: <a href="https://podcasters.spotify.com/pod/dashboard/episode/www.facebook.com/expertcolorsolutions" rel="noopener noreferer nofollow" target="_blank">www.facebook.com/expertcolorsolutions</a> or check out what programs are going on over at <a href="https://podcasters.spotify.com/pod/dashboard/episode/www.expertcolorsolutions.com" rel="noopener noreferer nofollow" target="_blank">www.expertcolorsolutions.com</a> And don’t forget to review this podcast - it helps others find me, and means I can help even more incredible stylists transform into expert colorists!PS - want to send in a question for one of my episodes? Here’s how... write a review with your question!

Episode 100 of Exceeding Expectations and we welcome back John Di Julius for the second time. He was previously a guest on episode 14 which was by far the most downloaded episode of this show which was because the episode was filled with great wisdom on customer service. John is THE Authority on how to provide a world-class customer experience. He is n international consultant and best-selling author of five books. He works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more.  Some of the topics discussed in this episode:  CXO - Chief Experience Officer- one of the biggest growing positions in last few years while Chief Marketing Officer is declining John's CX Executive Academy - 10 commandments which include:  Customer service vision action statement Worldclass internal culture Non-Negotiable Standards And Secret Service Systems Zero Risk Above And Beyond World Class Leadership CX Coaching -licensing methodology to coaches What is “A Daymaker”? Importance of emotional intelligence Soft skills training Mentoring-value of it Quality of life now rather than someday Money does not produce passion, passion produces money John’s Personal vision statement: "To live an extraordinary life so that countless others do” John's "Customer Service Revolution" conference- Every Thursday in October from 3pm 4-30pm EST 25 speakers inc Seth Godin, Guy Kawasaki, Mikki Williams, Tom Bilyeu,   Jesse Itzler, Adrienne Bankert, Ken Blanchard, David Horsager, Darren LaCroix,  Bronkar Lee,  Tom Ryan,  Dr. Paul Bizjak,  Chris Larkins,  J.R. Heckman,  Dave Murray,  Jess PischelMore details at: https://customerservicerevolution.com/   John's Books: The Relationship Economy: Building Stronger Customer Connections in the Digital Age The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World Secret Service: Hidden Systems That Deliver Unforgettable Customer Service What's the Secret?: To Providing a World-Class Customer Experience The Best Customer Service Quotes Ever Said John's Favourite Book: From the Ground up by Howard Schultz Favourite Quote: "Act as if today is the day you will be remembered for how you treat others" - John Di Julius   Links: The DiJulius Group Site - https://thedijuliusgroup.com/ The Customer Service Revolution -  https://thedijuliusgroup.com/project/customer-service-revolution/ www.facebook.com/thedijuliusgroup www.youtube.com/dijuliusgroup Twitter: @johndijulius   Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube  How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes including transcription available at: https://tonywinyard.com/ee100-john-di-julius/

Episode 100 of Exceeding Expectations and we welcome back John Di Julius for the second time. He was previously a guest on episode 14 which was by far the most downloaded episode of this show which was because the episode was filled with great wisdom on customer service. John is THE Authority on how to provide a world-class customer experience. He is n international consultant and best-selling author of five books. He works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more. Some of the topics discussed in this episode: <ul> <li>CXO - Chief Experience Officer- one of the biggest growing positions in last few years while Chief Marketing Officer is declining</li> <li>John's CX Executive Academy - 10 commandments which include:  Customer service vision action statement Worldclass internal culture Non-Negotiable Standards And Secret Service Systems Zero Risk Above And Beyond World Class Leadership</li> <li>CX Coaching -licensing methodology to coaches</li> <li>What is “A Daymaker”?</li> <li>Importance of emotional intelligence</li> <li>Soft skills training</li> <li>Mentoring-value of it</li> <li>Quality of life now rather than someday</li> <li>Money does not produce passion, passion produces money</li> <li>John’s Personal vision statement: "To live an extraordinary life so that countless others do”</li> <li>John's "Customer Service Revolution" conference- Every Thursday in October from 3pm 4-30pm EST 25 speakers inc Seth Godin, Guy Kawasaki, Mikki Williams, Tom Bilyeu, Jesse Itzler, Adrienne Bankert, Ken Blanchard, David Horsager, Darren LaCroix, Bronkar Lee, Tom Ryan, Dr. Paul Bizjak, Chris Larkins, J.R. Heckman, Dave Murray, Jess PischelMore details at: <a href="https://customerservicerevolution.com/" rel="nofollow" target="_blank">https://customerservicerevolution.com/</a> </li> </ul> John's Books: <a href="The%20Relationship%20Economy:%20Building%20Stronger%20Customer%20Connections%20in%20the%20Digital%20Age" rel="noopener nofollow" target="_blank">The Relationship Economy: Building Stronger Customer Connections in the Digital Age</a> <a href="https://amzn.to/2Q4QsEh" rel="noopener nofollow" target="_blank">The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World</a> <a href="https://amzn.to/3h7qOL9" rel="noopener nofollow" target="_blank">Secret Service: Hidden Systems That Deliver Unforgettable Customer Service</a> <a href="https://amzn.to/2Q4sZ68" rel="noopener nofollow" target="_blank">What's the Secret?: To Providing a World-Class Customer Experience</a> <a href="https://amzn.to/2Q1AE5t" rel="noopener nofollow" target="_blank">The Best Customer Service Quotes Ever Said</a> John's Favourite Book: <a href="https://amzn.to/2YcDpVN" rel="noopener nofollow" target="_blank">From the Ground up by Howard Schultz</a> Favourite Quote: "Act as if today is the day you will be remembered for how you treat others" - John Di Julius Links: The DiJulius Group Site - <a href="https://thedijuliusgroup.com/" rel="nofollow" target="_blank">https://thedijuliusgroup.com/</a> The Customer Service Revolution - <a href="https://thedijuliusgroup.com/project/customer-service-revolution/" rel="nofollow" target="_blank"> https://thedijuliusgroup.com/project/customer-service-revolution/</a> <a href="http://www.facebook.com/thedijuliusgroup" rel="nofollow" target="_blank">www.facebook.com/thedijuliusgroup</a> <a href="http://www.youtube.com/dijuliusgroup" rel="nofollow" target="_blank">www.youtube.com/dijuliusgroup</a> Twitter: @johndijulius   Exceeding Expectations links: <a href="http://www.ExceedingExpectations.me" rel="nofollow" target="_blank">www.ExceedingExpectations.me</a> <a href="https://www.facebook.com/groups/ExceedingExpectationsPodcast/" rel="nofollow" target="_blank">Facebook Group</a> <a href="http://twitter.com/TonyWinyard" rel="nofollow" target="_blank">Twitter</a> <a href="http://uk.linkedin.com/in/tonywinyard" rel="nofollow" target="_blank">LinkedIn</a> <a href="https://www.youtube.com/channel/UCM4fdNYycZQD_SzPO2TbV0Q" rel="nofollow" target="_blank">YouTube</a> How to leave a podcast review: <a href="https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/" rel="nofollow" target="_blank">https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/</a> Full shownotes including transcription available at: <a href="https://tonywinyard.com/?p=50212&amp;preview=true" rel="nofollow" target="_blank">https://tonywinyard.com/ee100-john-di-julius/</a>