Greg Alcorn's guest appearances

Greg Alcorn

Onward Nation

Positive Productivity

Thrive LouD with Lou Diamond

Christine Kloser

Joey Vitale

Jeffrey Madoff

Susan RoAne

David Mammano

Shep Hyken

Jonathan DeYoe

Corey Kupfer

Julie Broad

Kelly Roach

Jon Tota

Fernando Angulo

Damion Lupo

John Lee Dumas

Rochelle Rice

OwlTail

Greg Alcorn is the founder and CEO of Global Contact Services (GCS) with locations in North Carolina and New York. GCS provides outsourcing, management and consulting in the area of customer service. GCS currently has over 800 employees. He is a regular speaker on the subjects of “soft skills.” Greg’s a North Carolina resident, graduating from Catawba College and earning his MBA from UNC-Charlotte. In 2010 he was named Catawba’s Alumnus of the year, 2015 Church and College award and the Adrian Shuford Award in 2016. For five years, he served on the NC State Board of Education. From that experience, Greg started ApSeed Early Childhood Education in 2015. ApSeed provides eReaders to economically disadvantaged children ages 0-4 years old, 6,000, so far. Recently, he received the MLK, Jr. Humanitarian Award for this work. He remains involved in numerous non-profits. Greg’s book is a result of many relationships across all walks of life. He has worked in a blazing hot brickyard, played on a Cinderella Final Four basketball team for one week, and for decades, he has helped Fortune 500 companies with customer communications. The book of 7 Dumb Things We All Say is a quasi-memoir filled with soft skills of do’s and don’ts. What you will learn from this episode:  How Greg’s background and career journey led him to become the founder and CEO of Global Contact Services (GCS) How Greg recognized the importance of incorporating frequent soft skills training internally to his associates Why Greg recognized the problem of replying to someone saying “thank you” with “no problem” How to identify when you are using negative or passive language, and how to convert it into positive, active statements How to avoid common language traps, mistakes, and habits that you may not even be conscious of How Greg defines “conversational bullying,” and why it is the antithesis of meaningful dialogue How Greg and his team built and scaled GCS to over a thousand employees, and what key lessons he learned in growing GCS What critical skills Greg feels a business owner should develop to effectively lead their team Why Greg believes strongly in the benefits of having many mentors, and what key lessons Greg has learned from his own mentors  Resources:  Website: www.gcsagents.com LinkedIn: www.linkedin.com/in/galcorn/ 7 Dumb Things We All Say by Greg Alcorn: https://amzn.to/2BfYPFM Say THIS, Not That…Most of the Time™ training program: www.gcsagents.com/call-center-training-online 

Greg Alcorn is the founder and CEO of Global Contact Services (GCS) with locations in North Carolina and New York. GCS provides outsourcing, management and consulting in the area of customer service. GCS currently has over 800 employees. He is a regular speaker on the subjects of “soft skills.” Greg’s a North Carolina resident, graduating from Catawba College and earning his MBA from UNC-Charlotte. In 2010 he was named Catawba’s Alumnus of the year, 2015 Church and College award and the Adrian Shuford Award in 2016. For five years, he served on the NC State Board of Education. From that experience, Greg started ApSeed Early Childhood Education in 2015. ApSeed provides eReaders to economically disadvantaged children ages 0-4 years old, 6,000, so far. Recently, he received the MLK, Jr. Humanitarian Award for this work. He remains involved in numerous non-profits. Greg’s book is a result of many relationships across all walks of life. He has worked in a blazing hot brickyard, played on a Cinderella Final Four basketball team for one week, and for decades, he has helped Fortune 500 companies with customer communications. The book of 7 Dumb Things We All Say is a quasi-memoir filled with soft skills of do’s and don’ts. What you will learn from this episode: <ul> <li>How Greg’s background and career journey led him to become the founder and CEO of Global Contact Services (GCS)</li> <li>How Greg recognized the importance of incorporating frequent soft skills training internally to his associates</li> <li>Why Greg recognized the problem of replying to someone saying “thank you” with “no problem”</li> <li>How to identify when you are using negative or passive language, and how to convert it into positive, active statements</li> <li>How to avoid common language traps, mistakes, and habits that you may not even be conscious of</li> <li>How Greg defines “conversational bullying,” and why it is the antithesis of meaningful dialogue</li> <li>How Greg and his team built and scaled GCS to over a thousand employees, and what key lessons he learned in growing GCS</li> <li>What critical skills Greg feels a business owner should develop to effectively lead their team</li> <li>Why Greg believes strongly in the benefits of having many mentors, and what key lessons Greg has learned from his own mentors</li> </ul> Resources: <ul> <li>Website: <a href="http://www.gcsagents.com/" rel="noopener noreferrer nofollow" target="_blank">www.gcsagents.com</a></li> <li>LinkedIn: <a href="http://www.linkedin.com/in/galcorn/" rel="noopener noreferrer nofollow" target="_blank">www.linkedin.com/in/galcorn/</a></li> <li>7 Dumb Things We All Say by Greg Alcorn: <a href="https://amzn.to/2BfYPFM" rel="noopener noreferrer nofollow" target="_blank">https://amzn.to/2BfYPFM</a></li> <li>Say THIS, Not That…Most of the Time™ training program: <a href="http://www.gcsagents.com/call-center-training-online" rel="noopener noreferrer nofollow" target="_blank">www.gcsagents.com/call-center-training-online</a></li> </ul>

Episode 910: Developing your soft skills, with Greg Alcorn

America’s communication coach, Greg Alcorn,  CEO of Global Contact Services (GCS) of Salisbury, NC, is the author of 7 Dumb Things We All Say and speaks to thousands of people each year on improving verbal communication at work. His company has 1,000 employees and averages 30,000 customer service conversations every day. GCS, which Alcorn founded in 2001, serves retail, insurance, financial and government clients. Greg is active in the community serving on boards such as, United Church Homes and Services, North Carolina State Board of Education, Families First, the Novant Rowan Foundation and the North Carolina Early Childhood Foundation. He is also active with First Tee of Salisbury, Boy Scouts and the First United Church of Christ. Finally, he is sole member of the Alcorn World Class dishwashing and clean up club.  He is also the creator of "Say This, Not That" Soft Skills program. Greg connects with Lou Diamond on Thrive LOUD and shares some of the dumb things we all say and the words he wants to eliminate from our vocabulary. *** Connect to Lou Diamond: www.loudiamond.net Subscribe to Thrive LOUD: www.thriveloud.com/podcast

America’s communication coach, <a href="https://7dumbthings.com/" rel="nofollow" target="_blank">Greg Alcorn</a>,  CEO of <a href="http://gcsagents.com" rel="nofollow" target="_blank">Global Contact Services (GCS)</a> of Salisbury, NC, is the author of <a href="https://7dumbthings.com/" rel="nofollow" target="_blank">7 Dumb Things We All Say</a> and speaks to thousands of people each year on improving verbal communication at work. His company has 1,000 employees and averages 30,000 customer service conversations every day. GCS, which Alcorn founded in 2001, serves retail, insurance, financial and government clients. Greg is active in the community serving on boards such as, United Church Homes and Services, North Carolina State Board of Education, Families First, the Novant Rowan Foundation and the North Carolina Early Childhood Foundation. He is also active with First Tee of Salisbury, Boy Scouts and the First United Church of Christ. Finally, he is sole member of the Alcorn World Class dishwashing and clean up club.  He is also the creator of "Say This, Not That" Soft Skills program. Greg connects with Lou Diamond on Thrive LOUD and shares some of the dumb things we all say and the words he wants to eliminate from our vocabulary. *** Connect to Lou Diamond: <a href="http://www.loudiamond.net" rel="nofollow" target="_blank">www.loudiamond.net</a> Subscribe to Thrive LOUD: <a href="http://www.thriveloud.com/podcast" rel="nofollow" target="_blank">www.thriveloud.com/podcast</a>

369: Greg Alcorn - SAY THIS, NOT THAT

The words you say, and how you say them, have the potential to change a person’s experience with you greatly. Simple words like, “thank you”, “just” and “no” have more power than you may think. Want to know how to say more with less words? Listen as Kim Sutton and Greg Alcorn dig into every dialogue, and the slight shifts we can make to create a massive impact. Get the show notes and transcription at https://thekimsutton.com/pp611.

The words you say, and how you say them, have the potential to change a person’s experience with you greatly. Simple words like, “thank you”, “just” and “no” have more power than you may think. Want to know how to say more with less words? Listen as Kim Sutton and Greg Alcorn dig into every dialogue, and the slight shifts we can make to create a massive impact. Get the show notes and transcription at <a href="https://thekimsutton.com/pp611" rel="nofollow" target="_blank">https://thekimsutton.com/pp611</a>.

PP 611: The Words You Say and How You Say Them With Greg Alcorn