Dean Robison's guest appearances

Dean Robison

The Brandon Bornancin Show

Punk CX with Adrian Swinscoe

The Customer Success Podcast

Nick Mehta

Gary Vaynerchuk

Seth Godin

Brian Williams

Chris Brogan

Todd Olson

Andy Paul

Kevin Kelly

Tom Hopkins

Mark Babbitt

Rob Walker

Robert Burns

Rory Sutherland

Ari Weinzweig

David Karp

OwlTail

Remote

Today’s interview is with Dean Robison who is the SVP of Global Technical Support at ServiceNow. Dean joins me today to talk about his experience of moving 1,000 employees spread out over 9 locations around the globe to remote working, his experience through the pandemic so far, what’s gone well, what’s not gone so well, what they have learned and what they are focusing on going forward. This interview follows on from my recent interview – Four key factors that are framing the challenges for organisations going forward – Interview with Jo Causon of The Institute of Customer Service – and is number 353 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees. NOTE: A big thank you goes out to the folks at Amplexor for sponsoring my podcast for the coming month. Amplexor is preparing to launch a really exciting virtual series called: Ignite Revenue Through Content which will feature leading speakers and thinkers in short, punchy and thought-provoking bi-monthly episodes exploring and highlighting insights and best practices of how to leverage Content as a strategic differentiator. It’ll run from August through mid-December and kicking it off on August 20th will be yours truly talking about “Unleash(ing) your Inner Punk: a Rebellious Take on Customer Engagement”. I think the session that we have organised will be awesome, it’s a real honour and I’m really looking forward to it. So, go to Amplexor.com to find out more and register.

Today’s interview is with Dean Robison who is the SVP of Global Technical Support at <a href="https://www.servicenow.com/" rel="nofollow" target="_blank">ServiceNow</a>. Dean joins me today to talk about his experience of moving 1,000 employees spread out over 9 locations around the globe to remote working, his experience through the pandemic so far, what’s gone well, what’s not gone so well, what they have learned and what they are focusing on going forward. This interview follows on from my recent interview – <a href="https://www.adrianswinscoe.com/2020/07/four-key-factors-that-are-framing-the-challenges-for-organisations-going-forward-interview-with-jo-causon-of-the-institute-of-customer-service/" rel="nofollow" target="_blank">Four key factors that are framing the challenges for organisations going forward – Interview with Jo Causon of The Institute of Customer Service</a> – and is number 353 in the series of <a href="https://www.adrianswinscoe.com/category/interviews/" rel="nofollow" target="_blank">interviews</a> with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees. NOTE: A big thank you goes out to the folks at <a href="https://www.amplexor.com/" rel="nofollow" target="_blank">Amplexor</a> for sponsoring my podcast for the coming month. Amplexor is preparing to launch a really exciting virtual series called: <a href="https://www.amplexor.com/en/events/ignite-revenue-through-content-2020.html?utm_source=punkcx&amp;utm_medium=podcast&amp;utm_campaign=virtual_knowledge_series" rel="nofollow" target="_blank">Ignite Revenue Through Content</a> which will feature leading speakers and thinkers in short, punchy and thought-provoking bi-monthly episodes exploring and highlighting insights and best practices of how to leverage Content as a strategic differentiator. It’ll run from August through mid-December and kicking it off on August 20th will be yours truly talking about “<a href="https://www.amplexor.com/en/events/ignite-revenue-through-content-2020.html?utm_source=punkcx&amp;utm_medium=podcast&amp;utm_campaign=virtual_knowledge_series" rel="nofollow" target="_blank">Unleash(ing) your Inner Punk: a Rebellious Take on Customer Engagement</a>”. I think the session that we have organised will be awesome, it’s a real honour and I’m really looking forward to it. So, go to <a href="https://www.amplexor.com/en/events/ignite-revenue-through-content-2020.html?utm_source=punkcx&amp;utm_medium=podcast&amp;utm_campaign=virtual_knowledge_series" rel="nofollow" target="_blank">Amplexor.com</a> to find out more and register.

Lessons learned from the move to remote working - Interview with Dean Robison of ServiceNow

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Dean Robison, Senior Vice President of Customer Success at ServiceNow to discuss his approach to organizing his customer success department, how to incentivize top-tier customer success managers and more.

Incentivizing And Inspiring Your Customer Success Organization with Dean Robison

Dan Steinman

Jim Steele

Many people believe sales starts with prospecting and ends with the close of a sale. Great companies think differently. Customer success can be a key part of a holistic approach to obtaining and retaining great customers. In this session, our expert panel of Dean Robinson, Dan Steinman, and Jim Steele discuss the topic of how customer success can accelerate sales. In This Episode You'll Learn:  How client success can accelerate sales What formula great companies are using to connect the customer life-cycle How customers are using customer success as a key differentiator  Links and Resources Mentioned in This Episode:  The Next Generation of Customer Success 12: How I Broke the Rules and Doubled Oracles Inside Sales Revenues w/Dan Freund @InsideSales 5: The Five Billion Dollar Playbook w/David Rudnitsky @InsideSales

Many people believe sales starts with prospecting and ends with the close of a sale. Great companies think differently. Customer success can be a key part of a holistic approach to obtaining and retaining great customers. In this session, our expert panel of Dean Robinson, Dan Steinman, and Jim Steele discuss the topic of how customer success can accelerate sales. In This Episode You'll Learn: <ul> <li>How client success can accelerate sales</li> <li>What formula great companies are using to connect the customer life-cycle</li> <li>How customers are using customer success as a key differentiator</li> </ul> Links and Resources Mentioned in This Episode: <ul> <li><a href="https://www.insidesales.com/insider/customer-success/customer-success/" rel="nofollow" target="_blank">The Next Generation of Customer Success</a></li> <li><a href="https://salesaccelerationshow.simplecast.fm/episodes/43992-12-how-i-broke-the-rules-and-doubled-oracles-inside-sales-revenues-w-dan-freund-insidesales-com" rel="nofollow" target="_blank">12: How I Broke the Rules and Doubled Oracles Inside Sales Revenues w/Dan Freund @InsideSales</a></li> <li><a href="https://salesaccelerationshow.simplecast.fm/episodes/40772-5-the-five-billion-dollar-playbook-w-david-rudnitsky-insidesales-com" rel="nofollow" target="_blank">5: The Five Billion Dollar Playbook w/David Rudnitsky @InsideSales</a></li></ul>

How Client Success Accelerates Sales w/Dean Robison @InsideSales, Dan Steinman @ Gainsight, Jim Steele @InsideSales