Rena Rennebohm's guest appearances

Rena Rennebohm

Remarkable Results Radio Podcast

For The Record

Bill Haas

Greg Bunch

John Burkhauser

Cecil Bullard

Bill Nalu

Andy Bizub

Greg Buckley

Dwayne Myers

Mike Davidson

Brian Sump

Matt Fanslow

Darrin Barney

Jeff Rudnick

Josh McFarlin

Kevin McClain

OwlTail

Carl Hutchinson

https://www.youtube.com/watch?v=I1jJ9gXxIK0  Guest host, Rena Rennebohm, CEO Empowered Advisor. Rena's previous episodes HERE Virtual shop tour with Carl Hutchinson from Complete Automotive, Springfield, MO. Carl's previous episodes HERE Trivia Challenge: What year were the first electric door lock and adjusted side mirror introduced respectively?       Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

<a href="https://www.youtube.com/watch?v=I1jJ9gXxIK0" rel="nofollow" target="_blank">https://www.youtube.com/watch?v=I1jJ9gXxIK0</a> <ul> <li>Guest host, Rena Rennebohm, CEO Empowered Advisor. Rena's previous episodes <a href="https://remarkableresults.biz/?s=Rena+Rennebohm" rel="noopener nofollow" target="_blank">HERE</a></li> <li>Virtual shop tour with Carl Hutchinson from Complete Automotive, Springfield, MO. Carl's previous episodes <a href="https://remarkableresults.biz/?s=Carl+Hutchinson" rel="noopener nofollow" target="_blank">HERE</a></li> <li>Trivia Challenge: What year were the first electric door lock and adjusted side mirror introduced respectively?</li> </ul>   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at<a href="http://www.dormanproducts.com/Tour" rel="noopener nofollow" target="_blank"> www.DormanProducts.com/Tour</a>

Rena Rennebohm and Carl Hutchinson [AW 068]

Front

Rena Rennebohm is CEO and Creator of Empowered Advisor. With over 20 years of experience in the automotive industry, Rena has always had a passion for helping people. As a Service Advisor, she found every way possible to improve and utilize her skills. Implementing new techniques with basic fundamentals gave Rena the ability to become one of the most sought after Trainers and Coaches in our field. Dedicating her time training Service Advisors with one-on-one calls, webinars, and classes is what she lives for. With high energy and understanding, rapid and continued improvement has been shown across the board from her clients. Listen to Rena’s previous episodes HERE.   Key Talking Points:  Stop hiring me to change your business. She is there to enhance customer service. Their business management profit issues need to be placed in the hands of a business coach She is a change agent for the service advisor, not the business Too much pressure on the advisor to change the business. Not their responsibility This training will not change the core of the business Service advisor coaches support the owner at their counter. A strong third party to drive sales results Service advisor training can discover if the role is or isn’t right for them. Some leave and some are asked to leave because they cannot make the cut. Therefore the value of not keeping a marginal advisor on the counter. Rena sees the potential tenure (good fit) of the advisor within 30 -90 days An owner can get into the way of training transfer because they get in the way of training and new systems  Not enough shop owners are committed to this type of training One on one service advisor training is relatively new. A weekly call brings up the accountability to the training and results     A special thanks to Rena Rennebohm for her contribution to the aftermarket. Books mentioned in the content library HERE Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them. Email Carm HERE.        Be socially involved and in touch with the show: FacebookTwitterLinked InEmailEventsInstagramSpeaking Subscribe to a free mobile listening app HERE.      This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

Rena Rennebohm is CEO and Creator of Empowered Advisor. With over 20 years of experience in the automotive industry, Rena has always had a passion for helping people. As a Service Advisor, she found every way possible to improve and utilize her skills. Implementing new techniques with basic fundamentals gave Rena the ability to become one of the most sought after Trainers and Coaches in our field. Dedicating her time training Service Advisors with one-on-one calls, webinars, and classes is what she lives for. With high energy and understanding, rapid and continued improvement has been shown across the board from her clients. Listen to Rena’s previous episodes <a href="https://remarkableresults.biz/?s=%22Renna+Rennebohm%C2%A0%22" rel="noopener noreferrer nofollow" target="_blank">HERE</a>. <blockquote>Key Talking Points:</blockquote> <ul> <li>Stop hiring me to change your business. She is there to enhance customer service. Their business management profit issues need to be placed in the hands of a business coach</li> <li>She is a change agent for the service advisor, not the business</li> <li>Too much pressure on the advisor to change the business. Not their responsibility</li> <li>This training will not change the core of the business</li> <li>Service advisor coaches support the owner at their counter. A strong third party to drive sales results</li> <li>Service advisor training can discover if the role is or isn’t right for them. Some leave and some are asked to leave because they cannot make the cut. Therefore the value of not keeping a marginal advisor on the counter. Rena sees the potential tenure (good fit) of the advisor within 30 -90 days</li> <li>An owner can get into the way of training transfer because they get in the way of training and new systems </li> <li>Not enough shop owners are committed to this type of training</li> <li>One on one service advisor training is relatively new. A weekly call brings up the accountability to the training and results  </li> </ul> <ul> <li>A special thanks to Rena Rennebohm for her contribution to the aftermarket.</li> <li>Books mentioned in the content library <a href="https://remarkableresults.biz/books/" rel="noopener noreferrer nofollow" target="_blank">HERE</a></li> <li>Leave me an honest review on <a href="https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4" rel="noopener noreferrer nofollow" target="_blank">iTunes</a>. Your ratings and reviews really help and I read each one of them.</li> <li>Email Carm <a href="mailto:carm@remarkableresults.biz" rel="noopener noreferrer">HERE</a>.</li> </ul> <a href="mailto:carm@remarkableresults.biz" rel="noopener noreferrer"></a> <a href="http://eepurl.com/bhqME9" rel="noopener noreferrer nofollow" target="_blank"></a> Be socially involved and in touch with the show: <a href="http://on.fb.me/1OKap9H" rel="nofollow noopener noreferrer" target="_blank">Facebook</a><a href="http://bit.ly/1Qn68fO" rel="nofollow noopener noreferrer" target="_blank">Twitter</a><a href="http://bit.ly/1SVqRvh" rel="nofollow noopener noreferrer" target="_blank">Linked In</a><a href="mailto:carm@remarkableresults.biz" rel="nofollow noopener noreferrer">Email</a><a href="https://remarkableresults.biz/events" rel="noopener noreferrer nofollow" target="_blank">Events</a><a href="http://bit.ly/2pY3V2U" rel="noopener noreferrer nofollow" target="_blank">Instagram</a><a href="https://remarkableresults.biz/speaking" rel="noopener noreferrer nofollow" target="_blank">Speaking</a> Subscribe to a free mobile listening app <a href="https://remarkableresults.biz/app/" rel="noopener noreferrer nofollow" target="_blank">HERE</a>. <a href="http://apple.co/1FtrrXt" rel="noopener noreferrer nofollow" target="_blank"></a><a href="https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0" rel="noopener noreferrer nofollow" target="_blank"></a> <a href="https://remarkableresults.biz/app/" rel="noopener noreferrer nofollow" target="_blank"></a><a href="https://www.iheart.com/podcast/53-remarkable-results-27936023/" rel="noopener noreferrer nofollow" target="_blank"> </a><a href="https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6" rel="noopener noreferrer nofollow" target="_blank"></a> <h4>This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.</h4> Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to <a href="http://www.flexcheckauto.com" rel="noopener noreferrer nofollow" target="_blank">FlexCheckAuto.com</a> to learn more.

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter