Joshua Nicholls's guest appearances

Joshua Nicholls

The Small Business Big Marketing Podcast with Timbo Reid

Business Owners Manifesto

Idea Exchange American Express

Andrew Banks

Daniel Flynn

Jamie Cook

Kate Morris

Carolyn Creswell

James Bartle

Nathan Chan

Michael Klim

Gwyneth Paltrow

Paul Greenberg

Julie Mathers

Nick Molnar

Calvin Klein

Stu Heinecke

John Warrillow

OwlTail

In this episode, how a 22 year-old electrician noticed what many home and business owners have known for a long time. That if you booked a sparky to do a job, you weren’t 100% sure that they’d actually arrive on time … if at all! So, he set about creating Platinum Electricians, a franchise group that has WOWing the customer at the front and centre of every business transaction. And it’s been so successful, it will turn over $60 million this year! “We have a 21 step customer mantra that all our franchisees implement whenever they go onsite. It’s sole aim is to WOW our customers so they talk about us to others and remain with us for a very long time. It’s our point-of-difference in a crowded market place.” Joshua Nicholls - Platinum Electricians  Support the show: https://www.americanexpress.com/au/credit-cards/membership-benefits/idea-exchange/See omnystudio.com/listener for privacy information.

In this episode, how a 22 year-old electrician noticed what many home and business owners have known for a long time. That if you booked a sparky to do a job, you weren’t 100% sure that they’d actually arrive on time … if at all! So, he set about creating Platinum Electricians, a franchise group that has WOWing the customer at the front and centre of every business transaction. And it’s been so successful, it will turn over $60 million this year! “We have a 21 step customer mantra that all our franchisees implement whenever they go onsite. It’s sole aim is to WOW our customers so they talk about us to others and remain with us for a very long time. It’s our point-of-difference in a crowded market place.” Joshua Nicholls - Platinum Electricians <a href="https://www.americanexpress.com/au/credit-cards/membership-benefits/idea-exchange/" rel="payment nofollow" target="_blank">Support the show: https://www.americanexpress.com/au/credit-cards/membership-benefits/idea-exchange/</a>See <a href="https://omnystudio.com/listener" rel="nofollow" target="_blank">omnystudio.com/listener</a> for privacy information.

Platinum Electrician’s Joshua Nicholls on building a $60 million franchise group that aims to wow every customer | #4

I’m often asked which has been my favourite interview, having done over 430 interviews with successful business owners over the past 9-years, That I can’t answer. There’s just been too many of them. However, the one I did in 2014 with Platinum Electricians Founder Joshua Nicholls is a bit of a stand-out for a number of reasons:  His business story is inspiring His growth has been phenomenal (1,200% in his first 5-years and it’s now close to a $40M business). He’s got a great work / life balance He and his wife Alana have built a culture that attracts great people And he’s created a 21-step customer manifesto that leads to a massive amount of referrals  We cover plenty of ground in this chat as Joshua talks about the importance of following your passion, the power of creating a strong visual brand, why she set up shop in an industrial estate, how she generates sales across online, retail and wholesale. And plenty more. There’s loads more tips and insights just like this that will help you build that beautiful business of yours into the empire it deserves to be. Hit the PLAY button above to listen now, or subscribe free to hear the full interview.    Joshua also shares:  How he achieved 1,200 growth in five years How he approaches those he admires for business help How and why he created a 21-step customer manifesto How to create raving fans and employees And so much more ...    Here’s what caught my attention from my chat with Joshua Nicholls:  Identify people you admire, and ask them if they can help you on your business journey. Just don’t be an Ask Hole! Put in place a customer manifesto - full of little experiences that make your customers smile, refer you to others and remain loyal for a very long time. Love the question Joshua asks - “How does the customer feel once we’ve left their home or business?” Love your employees by putting on great conferences, away-days, training, awards nights. Even just by simply being available to them.    Resources mentioned:  Platinum Electrician’s official website    Please support American Express who make this show possible: American Express Business Explorer Credit Card Let your business expenses reward you. Every year. And join me at the Idea Exchange in Melbourne (October 17, 2018) and Sydney (November 22, 2018).   If something in this episode of Australia’s favourite marketing podcast peaked your interest, then let me know by leaving a comment below. May your marketing be the best marketing. For more interviews with successful business owners visit Small Business Big MarketingSee omnystudio.com/listener for privacy information.

I’m often asked which has been my favourite interview, having done over 430 interviews with successful business owners over the past 9-years, That I can’t answer. There’s just been too many of them. However, the one I did in 2014 with Platinum Electricians Founder Joshua Nicholls is a bit of a stand-out for a number of reasons: <ol> <li>His business story is inspiring</li> <li>His growth has been phenomenal (1,200% in his first 5-years and it’s now close to a $40M business).</li> <li>He’s got a great work / life balance</li> <li>He and his wife Alana have built a culture that attracts great people</li> <li>And he’s created a 21-step customer manifesto that leads to a massive amount of referrals</li> </ol> We cover plenty of ground in this chat as Joshua talks about the importance of following your passion, the power of creating a strong visual brand, why she set up shop in an industrial estate, how she generates sales across online, retail and wholesale. And plenty more. There’s loads more tips and insights just like this that will help you build that beautiful business of yours into the empire it deserves to be. Hit the PLAY button above to listen now, or subscribe free to hear the full interview.  Joshua also shares: <ul> <li>How he achieved 1,200 growth in five years</li> <li>How he approaches those he admires for business help</li> <li>How and why he created a 21-step customer manifesto</li> <li>How to create raving fans and employees</li> <li>And so much more ...</li> </ul> Here’s what caught my attention from my chat with Joshua Nicholls: <ol> <li>Identify people you admire, and ask them if they can help you on your business journey. Just don’t be an Ask Hole!</li> <li>Put in place a customer manifesto - full of little experiences that make your customers smile, refer you to others and remain loyal for a very long time. Love the question Joshua asks - “How does the customer feel once we’ve left their home or business?”</li> <li>Love your employees by putting on great conferences, away-days, training, awards nights. Even just by simply being available to them.</li> </ol> Resources mentioned: <ul> <li><a href="https://www.platinumelectricians.com.au/" rel="nofollow" target="_blank">Platinum Electrician’s official website</a></li> </ul> Please support American Express who make this show possible: <a href="https://www.americanexpress.com/au/content/business-credit-cards/the-american-express-business-explorer-card/" rel="nofollow" target="_blank">American Express Business Explorer Credit Card</a> Let your business expenses reward you. Every year. And join me at the <a href="https://business.americanexpress.com.au/ideaexchange" rel="nofollow" target="_blank">Idea Exchange</a> in Melbourne (October 17, 2018) and Sydney (November 22, 2018). If something in this episode of Australia’s <a href="https://smallbusinessbigmarketing.com/podcast-2/" rel="nofollow" target="_blank">favourite marketing podcast</a> peaked your interest, then let me know by leaving a comment below. May your marketing be the best marketing. For more interviews with successful business owners visit <a href="http://bit.ly/1lfhZxG" rel="nofollow" target="_blank">Small Business Big Marketing</a>See <a href="https://omnystudio.com/listener" rel="nofollow" target="_blank">omnystudio.com/listener</a> for privacy information.

How to create a highly profitable customer manifesto with Platinum Electricians Joshua Nicholls | #433

At the tender age of 22 years old, Josh Nicholls graduated from collage and decided that it was about time  to become an electrician. Soon enough Platinum Electricians was born and he went from operating in his parent’s spare room to growing his business by 1,200% in just five years. How did he do it? Simply by placing focus and attention on every element of the customer experience. In fact, he created a 21-step process. And you can, too. The post 205 – How to create raving fans with Joshua Nicholls from Platinum Electricians appeared first on Small Business Big Marketing.See omnystudio.com/listener for privacy information.

At the tender age of 22 years old, Josh Nicholls graduated from collage and decided that it was about time to become an electrician. Soon enough Platinum Electricians was born and he went from operating in his parent’s spare room to growing his business by 1,200% in just five years. How did he do it? Simply by placing focus and attention on every element of the customer experience. In fact, he created a 21-step process. And you can, too. The post <a href="http://smallbusinessbigmarketing.com/how-to-create-raving-fans/" rel="nofollow" target="_blank">205 – How to create raving fans with Joshua Nicholls from Platinum Electricians</a> appeared first on <a href="http://smallbusinessbigmarketing.com" rel="nofollow" target="_blank">Small Business Big Marketing</a>.See <a href="https://omnystudio.com/listener" rel="nofollow" target="_blank">omnystudio.com/listener</a> for privacy information.

205 – How to create raving fans with Joshua Nicholls from Platinum Electricians