Erica Ayotte's guest appearances

Erica Ayotte

CHURN.FM

Without a Roadmap

Mariah Hay

Nir Eyal

Ryan Singer

Rahul Vohra

Amaan Nathoo

Ryan Robinson

Samuel Hulick

Brian Balfour

Janna Bastow

Michael Redbord

Julien Codorniou

Patrick Campbell

David Skok

Shaun Clowes

Nick Franklin

OwlTail

Today on the show we have Erica Ayotte, VP of Customer Success at Privy.In this episode, we talked about the importance of having deep expertise in a Customer Success team and how every CS manager at Privy has their very own unique superpower. Erica also explains how Privy successfully manages to provide a high-touch model feel to their customers at scale. Erica also shares the tactics she uses to grab her customer’s attention when sharing helpful advice, how Customer Success, Product, and Marketing collaborate and share responsibility around customer communication at Privy, to avoid bombarding customers. As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

Today on the show we have Erica Ayotte, VP of Customer Success at Privy.In this episode, we talked about the importance of having deep expertise in a Customer Success team and how every CS manager at Privy has their very own unique superpower. Erica also explains how Privy successfully manages to provide a high-touch model feel to their customers at scale. Erica also shares the tactics she uses to grab her customer’s attention when sharing helpful advice, how Customer Success, Product, and Marketing collaborate and share responsibility around customer communication at Privy, to avoid bombarding customers. As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

EP 104 | Erica Ayotte - How Privy doubled down on a cross functional CS team, and what this means for retention.

Episode 2 of Customer Success 101 is here! Erica Ayotte, VP of Customer Success at Privy, joins Cam and Yonas this week to discuss the relationship between product and customer success, and how miscommunication can lead to misalignment.

Episode 2 of Customer Success 101 is here! Erica Ayotte, VP of Customer Success at Privy, joins Cam and Yonas this week to discuss the relationship between product and customer success, and how miscommunication can lead to misalignment.

CS101: Erica Ayotte, VP of Customer Success at Privy