Tom Howseman's guest appearances

Tom Howseman

The General Practice Podcast

Ben Scott

James Morrow

Mark Newbold

Steven Williams

Gary Hughes

Sarah Kay

Rebecca Rosen

Rebecca Thomas

Paul Gordon

Judy Oliver

Robert Varnam

Paul Deffley

Ben Gowland

Nick Sharples

Clare Allcock

OwlTail

Tom Howseman is a GP Partner in a large urban practice in Northampton. When their number of GP partners fell from twelve to six due to retirements and they couldn’t recruit they decided to adopt a more multi-disciplinary approach. Over the last two years they have introduced and refined a system of pre-triage protocols which enable reception staff to collect information from patients presenting on the day which is then helpful to the pre-triage clinicians in directing those patients to the appropriate member of the emergency care team. 20,000 additional appointments have been created through this system and in this episode Tom explains how they have done it.

<p>Tom Howseman is a GP Partner in a large urban practice in Northampton. When their number of GP partners fell from twelve to six due to retirements and they couldn’t recruit they decided to adopt a more multi-disciplinary approach. Over the last two years they have introduced and refined a system of pre-triage protocols which enable reception staff to collect information from patients presenting on the day which is then helpful to the pre-triage clinicians in directing those patients to the appropriate member of the emergency care team. 20,000 additional appointments have been created through this system and in this episode Tom explains how they have done it.</p>

Tom Howseman – better managing demand through pre-triage protocols