Andrew Brodsky's guest appearances

Andrew Brodsky

This I Believe

The Customer Experience Podcast

Vanessa Van Edwards

Daniel Ramsey

Adam Contos

Ann Handley

Andy Paul

Viveka von Rosen

Josh Elledge

Michael Redbord

Heather Monahan

Jay Acunzo

David Meerman Scott

David Brier

Brian Robinson

Jeff Kaylor

Randy Frisch

OwlTail

Authenticity is today's buzzword. "Be authentic!" say all the business gurus.  What if they're wrong? What if being authentic is not always the best idea? What if — and work with us here — keeping it real is actually the wrong thing to do?  Listen in on our conversation with Andrew Brodsky, Assistant Professor of Management, McCombs School of Business, The University of Texas at Austin: How employees come off as authentic in their interactions with customers Why being authentic isn't always the best What emotional labor is and why it matters The best and worst modes of communication for virtual work Why you aren't as good as you think at reading other people's emotions    More information about Dr. Huffman and today’s topics: LinkedIn Profile: https://www.linkedin.com/in/andrewsbrodsky/  Company Website: https://www.utexas.edu/  Other Relevant Links: Dear First Name; ABrodsky.com; Communicating Authentically in a Virtual World (HBR); The Dos and Don’ts of Work Email from Emojis to Typos (HBR); Stephanie Fazio’s Fantasy Books; Alderac Entertainment Group; War Chest  Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.

Authenticity is today's buzzword. "Be authentic!" say all the business gurus.  What if they're wrong? What if being authentic is not always the best idea? What if — and work with us here — keeping it real is actually the wrong thing to do?  Listen in on our conversation with Andrew Brodsky, Assistant Professor of Management, McCombs School of Business, The University of Texas at Austin: <ul><li>How employees come off as authentic in their interactions with customers</li> <li>Why being authentic isn't always the best</li> <li>What emotional labor is and why it matters</li> <li>The best and worst modes of communication for virtual work</li> <li>Why you aren't as good as you think at reading other people's emotions  </li> </ul> More information about Dr. Huffman and today’s topics: <ul><li>LinkedIn Profile: <a href="https://www.linkedin.com/in/andrewsbrodsky/" rel="nofollow" target="_blank">https://www.linkedin.com/in/andrewsbrodsky/</a> </li> <li>Company Website: <a href="https://www.utexas.edu/" rel="nofollow" target="_blank">https://www.utexas.edu/</a> </li> <li>Other Relevant Links: <a href="https://bombbomb.com/dear-first-name-film/" rel="nofollow" target="_blank">Dear First Name</a>; <a href="https://abrodsky.com/" rel="nofollow" target="_blank">ABrodsky.com</a>; <a href="https://hbr.org/2022/01/communicating-authentically-in-a-virtual-world" rel="nofollow" target="_blank">Communicating Authentically in a Virtual World (HBR)</a>; <a href="https://hbr.org/2015/04/the-dos-and-donts-of-work-email-from-emojis-to-typos" rel="nofollow" target="_blank">The Dos and Don’ts of Work Email from Emojis to Typos (HBR)</a>; <a href="https://stephaniefazio.com/" rel="nofollow" target="_blank">Stephanie Fazio’s Fantasy Books</a>; <a href="https://www.alderac.com/" rel="nofollow" target="_blank">Alderac Entertainment Group</a>; <a href="https://www.alderac.com/war-chest/" rel="nofollow" target="_blank">War Chest</a></li> </ul> Subscribe, listen, and rate/review the Customer Experience Podcast on <a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989" rel="nofollow" target="_blank">Apple Podcasts</a>, <a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq" rel="nofollow" target="_blank">Spotify</a>, <a href="https://music.amazon.com/podcasts/64ed18db-4e35-401e-b6f1-fbeb3929c536/the-customer-experience-podcast" rel="nofollow" target="_blank">Amazon</a>, or <a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&amp;hl=en" rel="nofollow" target="_blank">Google Podcasts</a>, and find more episodes on our blog.

204. What's Wrong With Authenticity? w/ Andrew Brodsky